[All remote jobs](https://jobicy.com/jobs.md)[![Toast logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201210114200-563401.png)](https://jobicy.com/company/toast.md)[Toast](https://jobicy.com/company/toast.md) # Onboarding Consultant, Menu AI Summary Toast is seeking a Menu Onboarding Consultant to configure restaurant menus and guide customers through a successful POS implementation and go-live. The role manages customer relationships throughout onboarding, gathers configuration requirements, documents processes, and delivers training to restaurant staff. The consultant will manage a large portfolio of simultaneous engagements while meeting activation goals and adapting to changing priorities. Success requires strong customer-facing communication, independent prioritization, project coordination, and ideally experience with POS, SaaS, Salesforce, or restaurant operations.[Apply for this job](#job-application)[View company](https://jobicy.com/company/toast.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished4 Nov 2026Apply before4 Dec 2026Listing views22Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. A day in the life The Menu Onboarding Consultant works closely with the POS Onboarding Consultants and is dedicated to building, reviewing, and configuring customer menus to ensure our customers are ready for go-live and for ongoing success. As an Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s menu relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer needs and Toast requirements, and deliver high-quality customer interactions. To thrive as a Menu Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments! The role will be remote. Candidates can be based in Sydney, Melbourne or Brisbane. What you’ll do (Responsibilities) * Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and build out onboarding plans that will produce a high-quality implementation experience within the timeline and budget. * Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast, including management of labor and food costs, table turnover time, and guest relationships. * Responsible for consulting with clients to determine configuration needs prior to go-live and communicating any unique needs to the project resources. * Perform onboarding configurations remotely while documenting the go-live process, observing Toast best practices, as well as document any deviations from best practices that were identified during the design phase of the project. * Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience. * Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region. What you’ll need to thrive (Requirements) * 1 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more) * Success operating independently and navigating competing priorities in a constantly changing environment * Proven track record of success in meeting and exceeding goals * Excellent communication, organizational, and influencing skills What will help you stand out (Nonessential Skills/Nice to Haves) * 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry * Experience with Salesforce CRM * Experience working in the tech industry or for a SAAS company * Training, teaching, or development experience AI at Toast At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits). How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring) Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast) People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com). —— For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more [Apply now >](https://jobicy.com/jobs/158975-onboarding-consultant-menu.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position combines product configuration, implementation planning, training, and stakeholder management across 80+ restaurant engagements. It requires independently balancing deadlines, customer needs, quality standards, and aggressive activation goals in an ambiguous environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$72,000US market range (per year)$60k–$85k0$93.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated annual market compensation is shown in USD for a customer onboarding and implementation role; the annual cadence is inferred from the full-time professional role convention. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[POS configuration](https://jobicy.com/jobs?search_keywords=POS%20configuration.md)[Menu management](https://jobicy.com/jobs?search_keywords=Menu%20management.md)[Implementation management](https://jobicy.com/jobs?search_keywords=Implementation%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Restaurant operations](https://jobicy.com/jobs?search_keywords=Restaurant%20operations.md)[Client training](https://jobicy.com/jobs?search_keywords=Client%20training.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Process documentation](https://jobicy.com/jobs?search_keywords=Process%20documentation.md) Sample interview questionsHow would you manage onboarding for a large portfolio of restaurants with competing go-live dates?I would segment accounts by go-live date, complexity, risk, and customer readiness, then maintain a structured tracker with clear milestones and ownership. I would proactively communicate blockers, reserve time for high-risk configurations, and regularly re-prioritize work based on customer impact and activation targets. Describe your approach to gathering menu and configuration requirements from a restaurant owner. I would begin with discovery questions about the restaurant's service model, menu structure, modifiers, pricing, taxes, kitchen workflow, and reporting needs. I would confirm requirements in writing, translate them into a configuration plan, and review the completed setup with the customer before go-live. How would you train restaurant staff with different levels of technical confidence? I would tailor training to each audience and focus on the workflows they use most frequently. I would use practical scenarios, simple language, hands-on practice, and written follow-up resources, while confirming understanding through questions and observed task completion. Tell us about a time you had to work independently in an ambiguous environment. In an ambiguous situation, I first clarify the desired business outcome and identify the decisions that cannot wait. I create a workable plan using available information, communicate assumptions and risks early, and adjust quickly as new information or stakeholder feedback becomes available. What would you do if a customer requested a configuration that conflicts with product best practices shortly before go-live? I would explain the operational impact and recommend the supported best-practice approach, using examples relevant to their workflow. If the customer still requires an exception, I would document the request, involve the appropriate project resources, communicate any risks, and ensure the decision is captured for the go-live team. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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