[All remote jobs](https://jobicy.com/jobs.md)[![CentralReach logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/07/a0eac9f542eb8c3fff7c19990dd5c1bb.jpg)](https://jobicy.com/company/centralreach.md)[CentralReach](https://jobicy.com/company/centralreach.md) # Director, Account Management AI Summary CentralReach is seeking a Director of Account Management to lead 8–10 Account Managers serving an ABA-provider SaaS customer portfolio. The role owns renewal and expansion execution, net revenue retention, forecast accuracy, churn-risk mitigation, and strategic account planning. This leader will coach the team through deal inspections, weekly one-to-ones, pipeline governance, and executive customer engagements. The position requires substantial SaaS post-sale leadership experience, including management of large recurring-revenue portfolios and Salesforce-driven operating discipline.[Apply for this job](#job-application)[View company](https://jobicy.com/company/centralreach.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 140k–140k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished5 Nov 2026Apply before5 Dec 2026Listing views24Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. The Director, Account Management leads a team of Account Managers responsible for renewal and expansion revenue across an assigned portfolio of ABA provider customers. This role owns portfolio-level NRR, expansion execution, forecast discipline, and risk mitigation across their portofolio of customers The Director translates company strategy into disciplined execution through coaching, deal inspection, renewal governance, and strategic account oversight. Core Responsibilities Revenue Ownership * Own renewal and expansion performance across assigned portfolio. * Drive achievement of Net Revenue Retention targets. * Ensure early identification and mitigation of churn risk. * Inspect and support expansion deal strategy and pricing. * Oversee renewal pipeline hygiene and 120+ day visibility. Team Leadership & Coaching * Lead and develop 8-10 Account Managers. * Conduct structured weekly 1:1s focused on: * Renewal risk * Cross-Sell pipeline * Account planning * Elevate consultative selling capabilities. * Drive accountability for quota attainment and forecasting standards. Forecast & Operational Governance * Maintain accurate renewal and cross-sell forecasting. * Ensure CRM discipline and opportunity documentation. * Conduct monthly portfolio risk reviews. * Monitor performance metrics: * Gross retention * Cross-sell conversion * Time-to-close * Risk classification accuracy Strategic Account Oversight * Oversee account planning for high-value providers within portfolio. * Support executive-level customer engagements. * Ensure structured QBR cadence across top accounts. * Promote cross-product adoption and value realization. Cross-Functional Collaboration * Partner with Customer Success on health scoring and adoption insights. * Coordinate with Sales on post-sale transitions. * Provide structured customer feedback to Product. * Escalate systemic risks to Head of Account management. Success Metrics * Portfolio Net Revenue Retention * Pipeline creation * Cross-Sell ARR * Forecast Accuracy * Team Quota Attainment * Reduction in Late-Stage Renewal Risk Required Qualifications * 7–10+ years of SaaS revenue experience. * 3–5+ years leading account management, renewals, or post-sale teams. * Experience managing $50M+ recurring revenue portfolios. * Strong forecasting discipline and revenue inspection experience. * Demonstrated coaching and talent development capability. * Proficiency with Salesforce and revenue enablement tools. #LI-Hybrid Base Salary Range $140,000—$140,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at [centralreach.com/careers](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcentralreach.com%2Fcareers%2F&data=05%7C02%7Cjamie.madarasz%40centralreach.com%7Cb7b1c0d4e2354127669a08dda36f3df3%7C515bdea7d91847b3b73f5700d21635ec%7C0%7C0%7C638846420463140236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WNerHqhY5w8%2Fh6TrRUbAh6uyPQJS8ymWAWaKuyJfaHo%3D&reserved=0). Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. [Applicant-Privacy-Notice-110725](https://centralreach365.sharepoint.com/:b:/s/ApplicantPrivacyNotice/IQBl-WqOdm5oQI9tZ2avE2_7AYJGJ5xXuv-ubvZ989Cf9tk?e=KdZc3m) to understand how we collect, use, store, and protect your personal information during the recruitment process. Show more [Apply now >](https://jobicy.com/jobs/159020-director-account-management.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior revenue leadership position accountable for retention, expansion, forecasting, and the performance of a team managing a $50M+ recurring-revenue portfolio. Success depends on strategic judgment, rigorous operational management, executive customer communication, and effective coaching under revenue pressure. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$140,000US market range (per year)$135k–$185k0$203.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The posting discloses a base salary of $140,000 USD. The posting does not state a pay cadence, so the yearly period is inferred from the amount, US location, full-time status, and senior SaaS leadership context. Estimated US market base pay for comparable account-management director roles is $135,000–$185,000 USD per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Net Revenue Retention](https://jobicy.com/jobs?search_keywords=Net%20Revenue%20Retention.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Revenue Expansion](https://jobicy.com/jobs?search_keywords=Revenue%20Expansion.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Revenue Forecasting](https://jobicy.com/jobs?search_keywords=Revenue%20Forecasting.md)[Churn Risk Management](https://jobicy.com/jobs?search_keywords=Churn%20Risk%20Management.md)[Strategic Account Planning](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Planning.md)[Team Leadership](https://jobicy.com/jobs?search_keywords=Team%20Leadership.md)[Sales Coaching](https://jobicy.com/jobs?search_keywords=Sales%20Coaching.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Pipeline Management](https://jobicy.com/jobs?search_keywords=Pipeline%20Management.md) Sample interview questionsHow have you improved net revenue retention across a customer portfolio?I segment accounts by renewal timing, health, expansion potential, and risk, then establish clear ownership and inspection cadences. I use leading indicators such as adoption, stakeholder engagement, support trends, and opportunity progression to intervene early and align success, sales, and product resources. How would you manage a team of Account Managers responsible for renewals and expansion? I would set clear operating standards for account plans, CRM updates, forecast categories, and renewal timelines. Weekly one-to-ones would focus on risk, deal strategy, customer outcomes, and individual coaching, while monthly portfolio reviews would identify systemic issues and resource needs. What makes a renewal forecast reliable? A reliable forecast is grounded in documented customer intent, validated decision processes, realistic timelines, product adoption evidence, and clearly defined risks. I inspect opportunities regularly, challenge unsupported close dates, and distinguish committed renewals from contingent or at-risk outcomes. Describe your approach to reducing late-stage renewal risk. I build visibility well before the renewal date, ideally at least 120 days out for material accounts. For each risk, I require a mitigation plan with an executive sponsor, customer actions, dates, measurable success criteria, and escalation paths when adoption or commercial issues cannot be resolved at the account-team level. How do you balance expansion goals with a customer-success-oriented approach? I treat expansion as a result of demonstrated value rather than a standalone sales motion. Account plans should connect customer priorities, utilization, outcomes, and stakeholder objectives to relevant product capabilities, ensuring recommendations are credible and improve long-term retention. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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