[All remote jobs](https://jobicy.com/jobs.md)[![Fresh Prints logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d38b1af3-221.jpeg)](https://jobicy.com/company/fresh-prints.md)[Fresh Prints](https://jobicy.com/company/fresh-prints.md) # Travel Operations Manager | Remote | Luxury Travel Leadership AI Summary This role leads shift-level luxury travel concierge operations across client service, ticketing, trip fulfillment, and process management. The manager will supervise 3–4 Team Leads, handle VIP and complex client situations, manage escalations, and maintain demanding SLA and accuracy standards. Success requires substantial luxury travel or high-touch hospitality experience, strong Sabre expertise, and a data-driven approach to operational improvement. The role is hands-on and combines people leadership, real-time service delivery, and cross-functional work with Product, Operations, and leadership. It is a remote full-time position intended for candidates based in the Philippines.[Apply for this job](#job-application)[View company](https://jobicy.com/company/fresh-prints.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUndisclosedDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceDirectorPublished5 Nov 2026Apply before5 Dec 2026Listing views38Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier. At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. Think of us as your personal talent agent — and good luck with the application! 😊 Please note: To ensure we find the best technical fit, our process begins with a practical skills assessment prior to interviews. ### About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates—often 30–80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. We’ve grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and have 5x’d our revenue year-over-year. We’re currently at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world. Our clients—founders, investors, and executives from venture capital, family offices, private equity, and beyond—expect exceptional service delivered with speed, accuracy, and sophistication. ### The Role We’re looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company. You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable. ### What You’ll Do ### Lead and Develop Your Team * Manage 3–4 Team Leads across all concierge functions. * Provide daily coaching, feedback, and support to develop their judgment and leadership. * Build a culture where ownership, precision, and empathy are balanced with speed and quality. * Conduct regular reviews to support team member growth and performance. ### Own Shift Operations * Direct all client-facing operations during your shift with real-time decision-making. * Allocate resources, manage escalations, and resolve complex issues with calm confidence. * Ensure seamless handovers between shifts—nothing falls through the cracks. * Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management. ### Deliver Exceptional Client Experiences * Own the end-to-end client journey for your shift—every request, quote, booking, and follow-up. * Personally handle VIP clients and high-complexity situations requiring senior judgment. * Ensure clients receive timely updates, proactive solutions, and service exceeding expectations. * Turn service recovery moments into opportunities that strengthen client relationships. ### Drive Process Excellence * Submit at least two documented process improvements per month that increase efficiency or quality. * Spot patterns in client feedback, system inefficiencies, and team performance—and solve them systematically. * Partner with Process Management and other teams to streamline workflows. * Use data to make decisions, validate improvements, and track impact. ### Collaborate Across Ascend * Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shifts. * Represent the voice of both clients and your team in strategic discussions. * Contribute insights that shape how we grow globally while maintaining service quality. ### What You Bring ### Must Have * 4+ years in luxury travel, hospitality, or high-touch service operations. * 2+ years in a leadership or management role—you’ve coached teams, not just managed tasks. * Strong Sabre proficiency —comfortable with fare rules, complex routing, and ticketing. * Data-driven approach—you use metrics to spot trends and improve performance. * Excellent written and verbal communication—you can coach with clarity and write polished client messages. * Calm under pressure—when everything hits at once, you’re the steady presence. ### Nice to Have * Experience with international business/first-class bookings or award travel programs. * Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms. * Track record of building or improving operational processes, SOPs, or training programs. * Experience managing remote, global teams. * Background in luxury hospitality brands (hotels, premium concierge services). You don’t need to check every box—if you have ~80% of the skills and the drive to learn, we want to hear from you. ### What Makes You Stand Out * You’ve turned around an underperforming team or operation (and can show the metrics). * You’re known as the manager people want to work for because you make them better. * You have a reputation for spotting issues before they become problems. * You think in systems but lead with empathy—process without people is just bureaucracy. * You’re comfortable being hands-on when needed while developing others to take ownership. ### Why Ascend ### Clear Growth Path Your progression: Concierge Manager → Senior Concierge Manager → Associate Director → Director. We promote from within based on demonstrated performance and impact, not politics or tenure. ### Build, Don’t Just Maintain We’re implementing our concierge framework and career systems right now. You’re not inheriting a rigid legacy system—you’re helping shape how Ascend’s operations scale globally. ### Real Support * We hire proficient people—you won’t be carrying underperformers. * Regular reviews with clear metrics and feedback. * Head of People who understands operations and partners with you. * Process Management team dedicated to making your job easier. ### Work-Life Balance * Predictable scheduling—you’ll know your shift in advance. * Proper handovers—the next manager gets everything they need. * Global team—talented colleagues across continents. * Merit-based performance incentives. ### Learn While You Lead * Advanced travel optimization strategies used by elite professionals. * Lead global teams with shared metrics and real-time decision-making. * Collaborate cross-functionally with Product, Engineering, and Operations. * Gain operational leadership experience at a venture-backed company growing 5x year-over-year. ### What Success Looks Like First 90 Days: * Learn systems and tools (Sabre, Asana, Periskope, booking platforms). * Lead shifts independently with 95%+ SLA adherence. * Begin coaching Team Leads effectively. * Identify your first improvement opportunities. Within 6–12 Months: * Consistently deliver 95%+ SLA and 98%+ accuracy. * Achieve strong team sentiment scores (8/10+). * Lead at least one initiative that measurably improves client satisfaction or efficiency. * Build strong relationships with frequent travelers. ### Our Values * Customer Obsession: We win when our customers win. * Urgency with Impact: Clients expect answers in minutes, not hours. * Radical Candor: Honest, direct, respectful feedback builds trust. * Ownership: If something breaks, we fix it. * Relentless Excellence: Good enough is never enough. Show more [Apply now >](https://jobicy.com/jobs/159021-travel-operations-manager-remote-luxury-travel-leadership.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires senior operational judgment during live service shifts, mastery of complex travel ticketing, and leadership of multiple teams. High client expectations, escalations, and strict SLA and accuracy targets make the role particularly demanding. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$30,000US market range (per year)$24k–$38k0$41.80k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base salary was disclosed. The annual cadence is inferred from the stated full-time management role. Estimated annual USD compensation for a Philippines-based remote luxury travel operations manager is approximately $24,000–$38,000, with an indicative midpoint of $30,000; this is an AI estimate rather than verified employer compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Luxury travel operations](https://jobicy.com/jobs?search_keywords=Luxury%20travel%20operations.md)[Team leadership](https://jobicy.com/jobs?search_keywords=Team%20leadership.md)[Sabre GDS](https://jobicy.com/jobs?search_keywords=Sabre%20GDS.md)[Air ticketing](https://jobicy.com/jobs?search_keywords=Air%20ticketing.md)[VIP client service](https://jobicy.com/jobs?search_keywords=VIP%20client%20service.md)[Service escalation management](https://jobicy.com/jobs?search_keywords=Service%20escalation%20management.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Operational analytics](https://jobicy.com/jobs?search_keywords=Operational%20analytics.md)[Performance coaching](https://jobicy.com/jobs?search_keywords=Performance%20coaching.md)[Travel itinerary planning](https://jobicy.com/jobs?search_keywords=Travel%20itinerary%20planning.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Quality assurance](https://jobicy.com/jobs?search_keywords=Quality%20assurance.md)[Remote team management](https://jobicy.com/jobs?search_keywords=Remote%20team%20management.md) Sample interview questionsHow have you managed a high-volume service operation while maintaining quality and response-time targets?I establish clear real-time dashboards, define escalation paths, and allocate work based on demand and team capability. I review SLA and quality trends during each shift, intervene early when risk appears, and use shift handovers to ensure unresolved issues have clear owners and next steps. Describe a complex travel disruption you resolved for a VIP client. I would first confirm the traveler’s constraints, review fare rules and viable routing options in Sabre, and prioritize the fastest dependable solution. I would communicate concise options and recommendations, coordinate ticketing and supplier actions, and stay accountable through confirmation and post-resolution follow-up. How do you coach Team Leads to improve performance without micromanaging them? I use regular one-to-ones focused on observable outcomes, client feedback, and operational metrics. Together we identify one or two specific improvement goals, agree on decision boundaries, and review progress while giving the Team Lead room to own execution. What approach would you take to improving a process that causes recurring booking errors? I would quantify the error pattern, map the current workflow, and identify whether the cause is unclear SOPs, system friction, knowledge gaps, or quality-control failures. I would test a targeted change, document the revised process, train the team, and monitor accuracy and turnaround metrics to validate the result. How do you balance urgency with empathy when handling an escalated client request? I acknowledge the client’s urgency, clarify the desired outcome, and communicate what I am doing and when they can expect an update. Internally, I make fast decisions using the available facts while remaining transparent about constraints, then follow through until the issue is fully resolved. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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