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# Program Manager, Operations Process

AI Summary Gatik is seeking an operations-focused Program Manager to build, govern, and continuously improve workflows supporting autonomous trucking operations. The role owns operational process documentation, including process maps, SOPs, RACI charts, templates, quality gates, version control, and change requests. The successful candidate will work closely with Operations, Fleet Maintenance, Safety, Training, and Engineering subject-matter experts to standardize scalable practices. This remote US role requires 5+ years of relevant process, quality, operational excellence, or program-management experience and includes travel to operating sites. Experience with lean methods, safety-critical operations, process-mapping tools, and change management is strongly valued.[Apply for this job](#job-application)[View company](https://jobicy.com/company/gatik-ai.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceSeniorPublished5 Nov 2026Apply before5 Dec 2026Listing views29Application actions1Application toolkit

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Opportunity details

## About this role.

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik’s Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.

The company’s proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers’ logistics operations.

About the Role

Gatik is looking for a detail-oriented, improvement-minded Program Manager, Operations Process to own and improve the workflows that power our autonomous trucking operations. In this role, you will lead process creation, process review, and workflow design, and maintain the templates, standards, and gates that keep quality consistent across every operational workstream. Reporting to the Sr. Manager, Operational Excellence, you will partner closely with subject matter experts across Operations, Fleet Maintenance, Safety, Training, and Engineering to turn operational knowledge into clear, standardized, scalable processes. You will be instrumental in maintaining quality and consistency while driving lean practices and continuous improvement.

This role is remote in the USA, with travel to sites.

What You’ll Do

* Own processes end to end. Act as the accountable owner for assigned operational processes across workstreams, keeping them current, consistent, and aligned from start to finish.
* Design and maintain workflows. Build, document, and maintain operational workflows, including process maps, SOPs, RACI charts, and handoffs between teams.
* Set templates and standards. Create and maintain standard templates for processes, SOPs, work instructions, and change requests so documentation looks and works the same everywhere.
* Run process gating. Run quality gates and approvals for new and changed processes so they meet quality, safety, and readiness standards before rollout.
* Lead process creation. Partner with stakeholders to scope, design, and launch new processes as operations and markets grow.
* Run process reviews. Hold regular reviews to audit existing processes, find gaps or drift, and drive updates.
* Partner with subject matter experts. Work closely with SMEs to capture expertise, validate process design, and secure adoption by the teams doing the work.
* Drive lean practices. Apply lean tools (value stream mapping, waste elimination, standard work, root cause analysis) to simplify workflows and improve quality and efficiency.
* Manage process change. Own version control and change management for process updates, working with Training to make sure changes are communicated and trained before rollout.
* Improve continuously. Gather feedback from the field and turn it into targeted process improvements.

What We’re Looking For

### Minimum Qualifications

* Bachelor’s degree in Industrial Engineering, Operations Management, Business, or a related field, or equivalent practical experience.
* 5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
* Experience owning and maintaining processes across several teams or workstreams.
* Experience designing workflows, writing SOPs, and building documentation templates.
* Experience running process review or approval mechanisms.
* Working knowledge of lean principles and tools.
* Strong ability to work with subject matter experts and turn complex operational knowledge into clear, usable processes.
* Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.

### Preferred Qualifications

* Experience in autonomous vehicles, trucking, logistics, fleet maintenance, or other safety-critical operations.
* Lean Six Sigma Yellow or Green Belt, or equivalent lean training.
* Experience with quality management systems or frameworks such as ISO 9001.
* Experience in a startup or high-growth environment where processes were still being defined.
* Familiarity with change management methodologies such as Prosci or ADKAR.
* Experience with workflow tools such as Jira, ServiceNow, or Smartsheet.

More about Gatik

Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability.

We have delivered complete, proprietary AV technology – an integration of software and hardware – to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile – with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik’s well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.

Visit us at[Gatik](http://gatik.ai/) for more company information and[Careers at Gatik](https://gatik.ai/careers/) for more open roles.

Notable News

* Forbes:[Forget robotaxis. Upstart Gatik sees middle-mile deliveries as the path to profitable AVs](https://www.forbes.com/sites/alanohnsman/2023/09/05/forget-robotaxis-upstart-gatik-sees-middle-mile-deliveries-as-the-path-to-profitable-avs/?sh=52b7a7866e61)
* Tech Brew:[Gatik AI exec unpacks the regulations that could shape the AV industry](https://www.emergingtechbrew.com/stories/2024/09/06/gatik-ai-richard-steiner-regulations-av-industry)
* Business Wire:[Gatik Paves the Way for Safe Driverless Operations (‘Freight-Only’) at Scale with Industry-First Third-Party Safety Assessment Framework](https://www.businesswire.com/news/home/20241008155613/en/Gatik-Paves-the-Way-for-Safe-Driverless-Operations-%E2%80%98Freight-Only%E2%80%99-at-Scale-with-Industry-First-Third-Party-Safety-Assessment-Framework)
* Auto Futures:[Autonomous Trucking Group Gatik Secures Investment From NIPPON EXPRESS HOLDINGS](https://www.autofutures.tv/news-features/autonomous-trucking-group-gatik-secures-investment-from-nippon-express-holdings/s/e125e5df-220b-42b6-b2df-754f54d602a9)
* Automotive News:[Gatik foresees hundreds of self-driving trucks on road soon, and that’s just the beginning](https://www.autonews.com/mobility-report/gatik-prepares-launch-self-driving-trucks-scale)
* Forbes:[Isuzu And Gatik Go All In To Scale Up Driverless Freight Services](https://www.forbes.com/sites/richardbishop1/2024/05/30/isuzu-and-gatik-go-all-in-to-scale-up-driverless-freight-services/)
* Bloomberg:[Autonomous Vehicle Startup Takes Off by Picking Off Easier Routes](https://www.bloomberg.com/news/newsletters/2024-05-24/autonomous-vehicle-startup-takes-off-by-picking-off-easier-routes)
* Reuters:[Driverless vehicles on limited routes bump along despite US robotaxi scrutiny](https://www.reuters.com/technology/driverless-vehicles-limited-routes-bump-along-despite-us-robotaxi-scrutiny-2023-12-13/)

Taking Care of Our Team

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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[Apply now >](https://jobicy.com/jobs/159025-program-manager-operations-process.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

4/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThe position requires end-to-end ownership of cross-functional processes in a safety-critical, high-growth autonomous logistics environment. Success depends on balancing operational detail, stakeholder alignment, governance rigor, and continuous improvement with limited ambiguity tolerance.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Highly competitive$132,500US market range (per year)$115k–$150k0$165k

AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base-pay range is disclosed. The annual compensation figures are AI estimates for a US-based operations process program manager with 5+ years of relevant experience in logistics or safety-critical operations.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Program management](https://jobicy.com/jobs?search_keywords=Program%20management.md)[Operational excellence](https://jobicy.com/jobs?search_keywords=Operational%20excellence.md)[Business process management](https://jobicy.com/jobs?search_keywords=Business%20process%20management.md)[Process mapping](https://jobicy.com/jobs?search_keywords=Process%20mapping.md)[Standard operating procedures](https://jobicy.com/jobs?search_keywords=Standard%20operating%20procedures.md)[RACI development](https://jobicy.com/jobs?search_keywords=RACI%20development.md)[Lean principles](https://jobicy.com/jobs?search_keywords=Lean%20principles.md)[Value stream mapping](https://jobicy.com/jobs?search_keywords=Value%20stream%20mapping.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Quality management systems](https://jobicy.com/jobs?search_keywords=Quality%20management%20systems.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Lucidchart](https://jobicy.com/jobs?search_keywords=Lucidchart.md)[Confluence](https://jobicy.com/jobs?search_keywords=Confluence.md)[Jira](https://jobicy.com/jobs?search_keywords=Jira.md)

Sample interview questionsHow would you create a standardized process for an operational workflow that currently varies across multiple sites?I would begin by mapping the current state with representatives from each site, identifying common steps, variations, controls, handoffs, and failure points. I would then facilitate agreement on a scalable future-state workflow, document it through a process map, SOP, RACI, and supporting templates, and validate it through a pilot before controlled rollout.

Describe how you would use lean principles to improve an autonomous trucking operations process.

I would use value stream mapping to identify delays, rework, unnecessary approvals, unclear handoffs, and other forms of waste. After validating root causes with frontline teams and SMEs, I would prioritize improvements based on safety, operational impact, and implementation effort, then measure results using defined quality and cycle-time indicators.

How do you ensure that process changes are adopted rather than simply documented?

I involve the people performing the work early in the design process and make the reason for change explicit. Before release, I define ownership, training requirements, communication plans, effective dates, version-control practices, and feedback channels, then monitor adoption and resolve issues after rollout.

What governance would you establish for approving new or revised operational processes?

I would establish clear entry criteria, accountable approvers, quality and safety reviews, required documentation, and a release checklist. The governance process would include traceable version control, approval records, implementation readiness checks, and a scheduled post-launch review to confirm the process is working as intended.

How would you manage competing requests from Operations, Safety, Engineering, and Training teams?

I would use a transparent prioritization framework that weighs safety risk, regulatory or customer impact, operational scale, urgency, dependencies, and expected value. I would communicate trade-offs clearly, maintain a visible roadmap, and align stakeholders on sequencing and decision ownership.

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