[All remote jobs](https://jobicy.com/jobs.md)[![Stripe logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201011073943-272457.png)](https://jobicy.com/company/stripe.md)[Stripe](https://jobicy.com/company/stripe.md) # Customer Success Enablement Business Partner AI Summary Stripe is hiring a strategic enablement partner for Customer Success leadership and CSM teams. The role owns the enablement roadmap, role-specific onboarding, ongoing learning programs, governance, and cross-functional delivery. It requires using performance data, conversation intelligence, stakeholder feedback, and business indicators to identify skill gaps and measure impact. The successful candidate will work closely with Customer Success Operations, Product, Marketing, technical enablement, and senior leaders in a global matrixed environment. This is a senior individual-contributor role combining customer-success expertise, program management, learning design, and executive stakeholder partnership.[Apply for this job](#job-application)[View company](https://jobicy.com/company/stripe.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished5 Nov 2026Apply before5 Dec 2026Listing views28Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### Who we are ### About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ### About the team Go-to-Market Enablement develops the capabilities that help Stripe’s customer-facing teams deliver greater value to users. We align expectations for role excellence, build practical learning experiences, and equip managers to reinforce new skills and behaviors. Stripe’s Customer Success Managers are ongoing partners to some of our largest users after they begin using Stripe. They help users understand the health of their business on Stripe, address challenges, and identify opportunities to get more value from our products. Through regular business reviews and account engagement, they connect users’ priorities with how Stripe can support their business. The Customer Success Enablement Business Partner will support these teams from onboarding through ongoing development, connecting global enablement programs with the priorities of Customer Success leaders, managers, and teams. ### What you’ll do You’ll serve as the strategic enablement partner to Customer Success leadership, helping identify the skills, knowledge, and practices that Customer Success Managers need to support their users effectively. You’ll translate those needs into a focused enablement roadmap and work with global program owners, Customer Success Operations, and subject matter experts to deliver it. You’ll bring an understanding of customer success work and combine strategic partnership with hands-on execution. That includes shaping role-specific learning offerings, equipping managers to reinforce skills, and using data and feedback to evaluate what’s working. You’ll also make clear tradeoffs about priorities, protect the team’s time, and connect stakeholders with the right expertise across enablement. ### Responsibilities * Partner with Customer Success leadership to define and execute an enablement strategy aligned with business priorities, role expectations, and performance needs * Shape onboarding and ongoing development for CSMs, building role-specific offerings and coordinating handoffs for ongoing administration and management * Build the governance, roadmaps, and operating rhythms needed to prioritize requests, manage dependencies, and deliver complex programs with consistency * Coordinate with Customer Success Operations, technical enablement, Product, and Marketing to prepare teams for evolving products, processes, tools, and user needs * Maintain an enablement roadmap, manage cross-functional dependencies, and communicate priorities, progress, and tradeoffs to leaders and stakeholders * Use conversation intelligence, learning and competency data, business indicators, and field feedback to identify needs and evaluate enablement effectiveness * Lead learning sessions and equip managers to reinforce skills through practice, coaching, assessment, and feedback ### Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. ### Minimum requirements * 5+ years of experience in customer success, professional services, enablement, program management, or a related field supporting post-sales or customer-facing teams * Working knowledge of the customer success role, demonstrated through direct experience or close partnership with customer success teams * Experience leading complex, cross-functional programs, including setting priorities, managing dependencies, and coordinating execution * Experience partnering with senior stakeholders, communicating recommendations and tradeoffs, and translating business needs into practical programs, resources, or guidance * Experience using data and stakeholder feedback to identify performance needs, evaluate results, and improve programs or ways of working ### Preferred qualifications * Experience designing or delivering onboarding, training, or ongoing enablement for customer-facing teams * Experience supporting customer success teams serving large enterprise customers * Experience building or improving an enablement program, service model, or governance framework * Experience working across regions and time zones within a global, matrixed organization * Familiarity with conversation intelligence, learning platforms, workflow automation, or applications of artificial intelligence in enablement Show more [Apply now >](https://jobicy.com/jobs/159067-customer-success-enablement-business-partner.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires influencing senior stakeholders while independently prioritizing complex, cross-functional enablement work. Success depends on translating ambiguous business needs into measurable programs and managing competing dependencies across global teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$175,000US market range (per year)$135k–$215k0$236.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. Estimated US annual base-pay median for a senior Customer Success Enablement Business Partner is $175,000, with an estimated market range of $135,000–$215,000 per year; these are AI estimates rather than verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Enablement Strategy](https://jobicy.com/jobs?search_keywords=Enablement%20Strategy.md)[Learning and Development](https://jobicy.com/jobs?search_keywords=Learning%20and%20Development.md)[Program Management](https://jobicy.com/jobs?search_keywords=Program%20Management.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Onboarding Design](https://jobicy.com/jobs?search_keywords=Onboarding%20Design.md)[Training Facilitation](https://jobicy.com/jobs?search_keywords=Training%20Facilitation.md)[Performance Enablement](https://jobicy.com/jobs?search_keywords=Performance%20Enablement.md)[Data Analysis](https://jobicy.com/jobs?search_keywords=Data%20Analysis.md)[Customer Success Operations](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Operations.md)[Change Management](https://jobicy.com/jobs?search_keywords=Change%20Management.md)[Roadmap Management](https://jobicy.com/jobs?search_keywords=Roadmap%20Management.md)[Executive Communication](https://jobicy.com/jobs?search_keywords=Executive%20Communication.md) Sample interview questionsHow would you identify and prioritize enablement needs for a Customer Success organization?I would combine business objectives, role expectations, performance indicators, conversation intelligence, manager feedback, and direct input from CSMs. I would then assess expected impact, urgency, audience size, dependencies, and delivery effort to build a transparent, sequenced roadmap with leadership. Describe how you would measure whether a CSM onboarding program is effective. I would define leading and lagging measures before launch, such as completion and knowledge checks, time to productivity, manager observations, confidence scores, adoption of core workflows, and relevant customer or account-health outcomes. I would review results by cohort, collect qualitative feedback, and iterate the program based on the evidence. How do you manage conflicting requests from senior stakeholders? I make the decision criteria visible, including strategic alignment, user impact, risk, capacity, and dependencies. I communicate tradeoffs early, propose options with clear consequences, document decisions, and maintain a roadmap that gives stakeholders a shared view of priorities. Give an example of how you would equip managers to reinforce a new customer-success skill. I would provide managers with observable skill definitions, coaching guides, practice scenarios, calibration sessions, and lightweight assessment tools. After training, I would establish reinforcement routines such as team practice, deal or account reviews, peer feedback, and follow-up measurement. How would you coordinate a product launch enablement effort for Customer Success teams? I would begin with the user impact, role-specific behaviors, and readiness milestones, then align Product, Customer Success Operations, Marketing, and subject-matter experts on owners and timelines. The program would include concise product knowledge, customer-positioning guidance, workflow updates, practice opportunities, manager resources, and a post-launch feedback loop. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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