[All remote jobs](https://jobicy.com/jobs.md)[![Algolia logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201202014849-982609.jpg)](https://jobicy.com/company/algolia.md)[Algolia](https://jobicy.com/company/algolia.md) # Developer Support Engineer AI Summary Algolia is seeking a Developer Support Engineer to help technical customers implement and troubleshoot its search and discovery platform across web and mobile stacks. The role handles support requests through web and email, investigates issues, files engineering bug reports, and maintains knowledge-base content. It requires practical experience with web development, REST APIs, databases, and at least one common programming language. The engineer will collaborate closely with customer success, product, and engineering teams while participating in an on-call rotation.[Apply for this job](#job-application)[View company](https://jobicy.com/company/algolia.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md)SalaryAUD 100k–125k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished5 Nov 2026Apply before5 Dec 2026Listing views13Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes. Powering more than 1.7 trillion queries a year for over 18,000 customers with millisecond latency and 99.999% reliability, we are the recognized leader for Search and Product Discovery by top industry analyst firms. The Algolia platform turns a company’s products, content, and business rules into data that humans, applications and AI agents can act upon. The result is trusted customer experiences with stronger conversions for measurable business impact. At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds! Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of search queries monthly. The Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We’re looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks. This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users. As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success. YOUR ROLE WILL CONSIST OF: * Handling technical requests via web and email support channels. * Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles. * Submitting bug reports to the Engineering team for problems needing attention. * Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team. * Contributing to internal and external knowledge bases. * Participating in internal projects to improve processes and tools. REQUIREMENTS: * Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience * Experience with web development, REST APIs, and database management. * { 1 – 2 } (dependent on level of seniority we are looking for) years of experience in technical customer support, supporting SaaS enterprise software ideally. * Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python. * Ability to handle and prioritize a portfolio of tickets at various stages of resolution. * Excellent spoken and written English skills.. * Ability to work in an on-call rotation. NICE TO HAVE: * Basic familiarity with iOS & Android platforms. * Experience supporting open-source projects & their GitHub communities. * Experience with Shopify, Magento. #LI-Remote Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual base salary compensation range for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. Base Salary Pay Range $100,000—$125,000 AUD FLEXIBLE WORKPLACE STRATEGY: Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as “Remote” are only available for remote work within the specified country. Positions listed within a specific city are only available in that location – depending on the role it may be available with either a hybrid-remote or in-office schedule. WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: * GRIT – Problem-solving and perseverance capability in an ever-changing and growing environment. * TRUST – Willingness to trust our co-workers and to take ownership. * CANDOR – Ability to receive and give constructive feedback. * CARE – Genuine care about other team members, our clients and the decisions we make in the company. * HUMILITY – Aptitude for learning from others, putting ego aside. We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. IMPORTANT NOTICE FOR CANDIDATES – Recruitment Fraud Notice We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: * Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. * All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information. * We’ll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application! Show more [Apply now >](https://jobicy.com/jobs/159104-developer-support-engineer.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines hands-on API and application troubleshooting with customer-facing incident resolution across varied technology stacks. It requires prioritizing multiple tickets and independently diagnosing technical problems while escalating product defects appropriately. ## Salary analysis Estimated compensation compared with the broader AU market for similar roles. Estimated job median (per year)Highly competitiveA$112,500AU market range (per year)A$90k–A$125k0A$137.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Employer base salary is explicitly listed as AUD 100,000–125,000 per year, with a midpoint of AUD 112,500. Estimated Australian annual market range for a Developer Support Engineer with the stated experience level is AUD 90,000–125,000. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical customer support](https://jobicy.com/jobs?search_keywords=Technical%20customer%20support.md)[REST APIs](https://jobicy.com/jobs?search_keywords=REST%20APIs.md)[Web development](https://jobicy.com/jobs?search_keywords=Web%20development.md)[Database management](https://jobicy.com/jobs?search_keywords=Database%20management.md)[JavaScript](https://jobicy.com/jobs?search_keywords=JavaScript.md)[Python](https://jobicy.com/jobs?search_keywords=Python.md)[Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md)[SaaS support](https://jobicy.com/jobs?search_keywords=SaaS%20support.md)[Bug reporting](https://jobicy.com/jobs?search_keywords=Bug%20reporting.md)[Ticket prioritization](https://jobicy.com/jobs?search_keywords=Ticket%20prioritization.md)[Knowledge base management](https://jobicy.com/jobs?search_keywords=Knowledge%20base%20management.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[iOS and Android familiarity](https://jobicy.com/jobs?search_keywords=iOS%20and%20Android%20familiarity.md)[GitHub communities](https://jobicy.com/jobs?search_keywords=GitHub%20communities.md)[On-call support](https://jobicy.com/jobs?search_keywords=On-call%20support.md) Sample interview questionsHow would you troubleshoot a customer report that search results are incomplete after an index update?I would first confirm the affected index, timeframe, and expected records, then inspect indexing logs and API responses. I would compare source data with indexed objects, review filters and ranking settings, reproduce the query, and document findings before escalating a reproducible product defect if necessary. How do you explain a REST API integration problem to a customer with limited technical experience? I avoid jargon, explain the issue in terms of the customer’s goal, and provide a small actionable example such as a corrected request and expected response. I confirm their understanding and outline the next verification step so they can make progress confidently. How do you prioritize several active support tickets? I prioritize by customer impact, production severity, security implications, contractual urgency, and time sensitivity. I keep customers informed about status, set clear next actions, and escalate blockers early when engineering or product input is needed. Describe how you would decide whether an issue should become a bug report for engineering. I would verify the behavior against documentation and expected product functionality, reproduce it with a minimal test case, and collect relevant request IDs, logs, configuration details, and impact information. If it appears to be unintended platform behavior rather than an implementation issue, I would file a concise, evidence-based bug report. What would you contribute to a support knowledge base after resolving a recurring issue? I would create a searchable article that describes symptoms, likely causes, diagnostic steps, resolution instructions, and a working code example where appropriate. I would also link related documentation and review the article periodically as the product evolves. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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