[All remote jobs](https://jobicy.com/jobs.md)[![Vonage logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1bac058d-221.jpg)](https://jobicy.com/company/vonage.md)[Vonage](https://jobicy.com/company/vonage.md) # Senior Director, BSS Engineering & Product​ AI Summary Vonage is seeking a senior leader to own the global engineering and product direction of its Business Support Systems platform. The role covers the quote-to-cash lifecycle, including CPQ, order management, provisioning, billing, rating, collections, and revenue recognition. This leader will establish technical and product strategy, improve platform reliability and compliance, and lead a distributed organization of engineering and product specialists. The position also focuses on API monetization, usage-based billing, revenue assurance, and scalable multi-tenant CPaaS/UCaaS capabilities. Success requires strong telecom or SaaS BSS expertise alongside executive stakeholder management and organizational leadership.[Apply for this job](#job-application)[View company](https://jobicy.com/company/vonage.md)ShareRemote from[Spain](https://jobicy.com/job-region/spain.md)SalaryUndisclosedDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceDirectorPublished5 Nov 2026Apply before5 Dec 2026Listing views44Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### Join Vonage and help us innovate cloud communications for businesses worldwide! ### Why This Role Matters: Vonage’s BSS platform is the commercial engine behind how we bill, rate, provision, and manage customers across our CPaaS and communications portfolio. As Senior Director, you’ll own both the engineering and product direction of that platform globally – shaping strategy, leading delivery, and building the team that keeps it running and evolving. ### Key Responsibilities: ### Lead BSS Engineering: * Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management * Set engineering standards for integration, release management, test automation, observability, and technical debt * Ensure platforms are scalable, secure, compliant, and built for a multi-product, multi-region model. ### Own the BSS Product Roadmap: * Define and drive the BSS product strategy, translating commercial, finance, regulatory, and customer needs into a prioritized roadmap * Cover the full quote-to-cash and order-to-cash lifecycle – CPQ, order management, provisioning, billing, collections, and revenue recognition * Evolve usage-based and hybrid monetization capabilities: mediation of CDRs and API events, real-time charging, prepaid/postpaid, wallets, and commit-plus-overage plans. ### Maintain Revenue Assurance & Compliance: * Embed reconciliation controls, billing accuracy SLAs, and fraud/abuse prevention to protect revenue * Ensure readiness across SOX, PCI-DSS, GDPR, telecom tax regimes, and audit requirements. ### Shape API Platform & Developer Experience: * Lead the BSS capabilities underpinning Vonage’s CPaaS and UCaaS developer experience * Own API metering, rate limiting, quotas, and multi-tenant isolation that feed directly into billing * Champion design-first API standards (OpenAPI), versioning policy, and self-service tooling. ### Build & Lead the Team: * Lead a globally distributed team of engineering managers, product owners, architects, and delivery specialists * Run a clear operating cadence across planning, governance, platform health, and stakeholder prioritization * Grow organizational capability through hiring, succession planning, and AI-enabled ways of working. ### What You’ll Bring: Required * Senior BSS engineering and product leadership in telecoms, CPaaS, UCaaS, or enterprise SaaS * Deep expertise across the BSS stack: order management, billing, rating, CPQ, provisioning, and revenue management * Hands-on experience with platforms such as Salesforce (CPQ, Sales Cloud, Service Cloud), Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva * Strong grasp of end-to-end quote-to-cash and usage-based monetization models * Experience with API lifecycle governance, API gateway and metering infrastructure, and CPaaS/UCaaS BSS environments * Proven track record leading distributed, matrixed teams and using AI or data-driven tooling to improve delivery and quality. Nice to Have * Background in CPaaS, UCaaS, CCaaS, or Tier 1/2 telecommunications * Experience with partner billing, API monetisation, or subscription management at scale. ### How you’ll benefit: * Private Medical Insurance: Adeslas * Group Pension Plan: Generali * Life Insurance and Group Personal Accident: VidaCaixa * Ericsson Care Line * Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO) * Volunteer Time (VTO) * Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-KF1 There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our [Privacy Notice](https://www.vonage.com/legal/careers-privacy-notice/). Who we are: Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more [Apply now >](https://jobicy.com/jobs/159115-senior-director-bss-engineering-product-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a global senior-director role spanning complex BSS architecture, product strategy, financial controls, regulatory compliance, and leadership of distributed teams. The scope combines high-impact technical decisions with cross-functional commercial and operational accountability. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$180,000US market range (per year)$145k–$220k0$242.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated annual compensation is shown in USD for a senior BSS engineering and product leadership role; this is an AI market estimate, not verified employer compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [BSS architecture](https://jobicy.com/jobs?search_keywords=BSS%20architecture.md)[Telecom billing](https://jobicy.com/jobs?search_keywords=Telecom%20billing.md)[Revenue management](https://jobicy.com/jobs?search_keywords=Revenue%20management.md)[Quote-to-cash](https://jobicy.com/jobs?search_keywords=Quote-to-cash.md)[Order-to-cash](https://jobicy.com/jobs?search_keywords=Order-to-cash.md)[CPQ](https://jobicy.com/jobs?search_keywords=CPQ.md)[Usage-based monetization](https://jobicy.com/jobs?search_keywords=Usage-based%20monetization.md)[API lifecycle governance](https://jobicy.com/jobs?search_keywords=API%20lifecycle%20governance.md)[API metering](https://jobicy.com/jobs?search_keywords=API%20metering.md)[Revenue assurance](https://jobicy.com/jobs?search_keywords=Revenue%20assurance.md)[Salesforce CPQ](https://jobicy.com/jobs?search_keywords=Salesforce%20CPQ.md)[Zuora](https://jobicy.com/jobs?search_keywords=Zuora.md)[Compliance management](https://jobicy.com/jobs?search_keywords=Compliance%20management.md)[Distributed team leadership](https://jobicy.com/jobs?search_keywords=Distributed%20team%20leadership.md)[Product strategy](https://jobicy.com/jobs?search_keywords=Product%20strategy.md) Sample interview questionsHow would you prioritize modernization of a global BSS platform while maintaining billing accuracy and service continuity?I would first establish a measurable baseline for billing accuracy, platform reliability, delivery risk, and customer impact. I would then sequence modernization through domain boundaries and business value, using APIs and incremental migration patterns while retaining reconciliation controls and parallel validation for critical billing flows. Describe your approach to designing usage-based monetization for a CPaaS platform. I would define the commercial model and rating rules with finance and product stakeholders, then ensure reliable ingestion and mediation of CDRs and API events. The solution should support real-time charging where needed, transparent usage visibility, auditability, quotas, overages, and resilient reconciliation between usage, rating, invoicing, and revenue recognition. How do you lead engineering managers, product owners, and architects in a distributed organization? I set clear outcomes, decision rights, operating cadences, and shared metrics across product health, roadmap delivery, quality, and customer impact. Regular portfolio reviews and transparent dependency management allow local leaders to operate autonomously while remaining aligned to global priorities. What controls would you implement to improve revenue assurance in billing systems? I would implement end-to-end reconciliation between source usage, mediation, rating, invoices, payments, and the general ledger, with exception workflows and ownership. I would also define billing-accuracy SLAs, monitor anomalous usage and fraud patterns, preserve audit trails, and regularly test key controls against regulatory requirements. How would you balance commercial feature requests with technical debt and platform resilience? I would make platform health visible through shared metrics such as incident trends, release lead time, error rates, and capacity risk, then reserve explicit roadmap capacity for foundational work. Decisions should be based on customer and revenue impact, risk exposure, and the cost of delaying modernization rather than treating technical debt as an unplanned engineering concern. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance Nov 5 New ### [Earn Operations Specialist (Onchain Direction)](https://jobicy.com/jobs/159107-earn-operations-specialist-onchain-direction.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for… * ![Keyfactor, Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ba8ae349-221.png) Keyfactor, Inc. Nov 5 New ### [Senior Technical Product Manager](https://jobicy.com/jobs/159069-senior-technical-product-manager.md) About Keyfactor Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises… * ![Gatik AI logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d5f87748-221.png) Gatik AI Nov 5 New ### [Sr. Field Service Team Manager](https://jobicy.com/jobs/159039-sr-field-service-team-manager.md) Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing… * ![6sense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/b5ec98b2-221.png) 6sense Nov 5 New ### [Director, Business Solutions](https://jobicy.com/jobs/159028-director-business-solutions.md) Our Mission: 6sense’s mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are… * ![Fresh Prints logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d38b1af3-221.jpeg) Fresh Prints Nov 5 New ### [Travel Operations Manager | Remote | Luxury Travel Leadership](https://jobicy.com/jobs/159021-travel-operations-manager-remote-luxury-travel-leadership.md) About Frontier Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the… * ![RevenueCat logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/e9b2999e3e7950f153097909d027dda2.jpg) RevenueCat Nov 5 New ### [Senior Product Manager, Analytics Features](https://jobicy.com/jobs/154650-senior-product-manager-analytics-features.md) RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC’s S18 batch, we’ve grown into the default monetization platform for mobile…. * ![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png) Supabase Nov 5 New ### [Engineering Manager](https://jobicy.com/jobs/154552-engineering-manager-9.md) About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All… * ![Instructure logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/430057884baf037dd2aa1e1e017e72b6.jpg) Instructure Nov 5 New ### [Principal, Business Operations and Strategy](https://jobicy.com/jobs/154569-principal-business-operations-and-strategy.md) At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning… * ![Collibra logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/25583c1c-221.jpg) Collibra Nov 5 New ### [General Manager, Collibra Public Sector](https://jobicy.com/jobs/154596-general-manager-collibra-public-sector.md) Collibra is the Enterprise AI Control Plane. Built over eighteen years of meta-data and ontology engineering, Collibra governs context and control across any data storage system, AI model, and AI… * ![Thumbtack logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/05/Jobicy-210503180426-842530.jpg) Thumbtack Nov 5 New ### [Sr. Manager, Success Operations](https://jobicy.com/jobs/152413-sr-manager-success-operations.md) Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to… [Browse all jobs](https://jobicy.com/jobs.md)