[All remote jobs](https://jobicy.com/jobs.md)[![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg)](https://jobicy.com/company/alphasense.md)[AlphaSense](https://jobicy.com/company/alphasense.md) # Customer Operations Manager, Gainsight AI Summary AlphaSense is hiring a Customer Operations Manager to build, test, govern, and optimize Gainsight CSP playbooks, health rules, and human-handoff alerts. The role translates lifecycle marketing and customer-success strategy into reliable, scalable operational workflows. It partners closely with Lifecycle Marketing, Customer Success, and RevOps on CRM integrations, data dependencies, QA standards, and reporting. The successful candidate will independently troubleshoot logic and data issues, maintain documentation, and improve the playbook portfolio as customer programs scale.[Apply for this job](#job-application)[View company](https://jobicy.com/company/alphasense.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 99,200–124k / yrDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceSeniorPublished5 Nov 2026Apply before5 Dec 2026Listing views31Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About AlphaSense: AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit [www.alpha-sense.com](http://www.alpha-sense.com). Come join us. About the Role: We’re seeking a Customer Operations Manager, to own the build, quality, and ongoing maintenance of our Gainsight content— including playbooks, health rules, and human handoff alerting logic. This role sits at the intersection of customer marketing and RevOps, translating lifecycle strategy into scalable, reliably-functioning CSP content. You’ll be the Customer Marketing content builder in Gainsight, ensuring every playbook is built to specification, monitoring and reporting on their success to lifecycle managers and CS counterparts. ### Who You Are: * 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP (required) * Demonstrated experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps) * Strong systems-thinking mindset with a track record of building for scale — able to anticipate where logic will break as volume, segments, or use cases multiply * Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies * Rigorous approach to QA and documentation; comfortable establishing process and standards where none exist * Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks strongly preferred * Analytical mindset with the ability to troubleshoot logic issues independently and communicate root cause clearly to non-technical stakeholders * Excellent cross-functional communication and project management skills; able to manage multiple concurrent build requests and competing priorities * B2B SaaS experience preferred; customer marketing, customer success, or RevOps background all relevant What You’ll Do: * Own end-to-end build of Gainsight CSP playbooks — from requirements gathering with lifecycle marketing, CS, and RevOps stakeholders through configuration, testing, and launch * Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners at the right time with minimal false positives or missed triggers * Establish and enforce build quality standards (naming conventions, documentation, QA/testing protocols, version control) so playbooks scale cleanly as new use cases and teams are added * Monitor and report on live playbooks and alerts on an ongoing basis, proactively identifying and resolving breakage, logic drift, or data issues before they impact customers * Partner with Lifecycle lead and RevOps on data architecture and system dependencies (CRM, health score inputs, product usage data) that feed CSP logic, flagging upstream issues that affect playbook accuracy * Build and maintain internal documentation of playbook logic, ownership, and change history to support auditability and smooth handoffs as the team scales * Continuously evaluate the playbook portfolio for redundancy, performance, and opportunities for consolidation or optimization as lifecycle and adoption strategy evolves * Serve as Customer Marketing Gainsight subject matter expert, advising lifecycle marketing and CS stakeholders on capabilities and constraints when building new initiatives For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered a performance-based bonus, equity, and a generous benefits program. Base Compensation Range $99,200—$124,000 USD AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: * AlphaSense never asks candidates to pay for job applications, equipment, or training. * All official communications will come from an @[alpha-sense.com](http://alpha-sense.com/) email address. * If you’re unsure about a job posting or recruiter, verify it on our [Careers page](https://www.alpha-sense.com/careers/). If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. Show more [Apply now >](https://jobicy.com/jobs/159147-customer-operations-manager-gainsight.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior systems-operations role requiring deep Gainsight CSP expertise, rigorous QA practices, and cross-functional ownership of workflows with customer impact. The manager must resolve complex data and automation issues while balancing multiple stakeholder requests. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$111,600US market range (per year)$100k–$135k0$148.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base compensation range of $99,200–$124,000 USD. The annual cadence is inferred from the stated US full-time professional base-pay range, as the posting does not explicitly state a pay period. A reasonable estimated US market range for a Gainsight-focused customer operations manager is $100,000–$135,000 USD per year; bonus, equity, and benefits are excluded from these figures. ## Core skills Skills and capabilities most closely associated with this opportunity. [Gainsight CSP](https://jobicy.com/jobs?search_keywords=Gainsight%20CSP.md)[Customer operations](https://jobicy.com/jobs?search_keywords=Customer%20operations.md)[Playbook configuration](https://jobicy.com/jobs?search_keywords=Playbook%20configuration.md)[Workflow automation](https://jobicy.com/jobs?search_keywords=Workflow%20automation.md)[Customer health scoring](https://jobicy.com/jobs?search_keywords=Customer%20health%20scoring.md)[Lifecycle marketing](https://jobicy.com/jobs?search_keywords=Lifecycle%20marketing.md)[Revenue operations](https://jobicy.com/jobs?search_keywords=Revenue%20operations.md)[Customer success operations](https://jobicy.com/jobs?search_keywords=Customer%20success%20operations.md)[CRM integrations](https://jobicy.com/jobs?search_keywords=CRM%20integrations.md)[Alerting logic](https://jobicy.com/jobs?search_keywords=Alerting%20logic.md)[Quality assurance](https://jobicy.com/jobs?search_keywords=Quality%20assurance.md)[Process documentation](https://jobicy.com/jobs?search_keywords=Process%20documentation.md)[Data troubleshooting](https://jobicy.com/jobs?search_keywords=Data%20troubleshooting.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md) Sample interview questionsHow would you approach building a new Gainsight CSP playbook from an initial stakeholder request?I would first clarify the desired customer outcome, audience, trigger conditions, owner actions, success metrics, and upstream data dependencies. I would document requirements, build the workflow in a controlled environment, test expected and edge-case scenarios, obtain stakeholder validation, then launch with monitoring and a documented owner and change history. How do you reduce false positives and missed triggers in human-handoff alerts? I define precise eligibility criteria, validate source-data quality, and test against historical records where possible. After launch, I monitor alert volumes, routing accuracy, response outcomes, and exceptions, then tune thresholds and logic with RevOps and frontline teams. Describe how you would troubleshoot a playbook that stopped triggering for an eligible segment. I would trace the workflow from source data through segmentation, rule criteria, timing, and execution logs. I would compare affected records with a known working record, identify whether the issue is data, integration, configuration, or timing related, communicate the root cause clearly, and document the corrective action. What standards would you establish to keep a growing Gainsight playbook portfolio maintainable? I would implement naming conventions, required documentation, defined ownership, version-control practices, QA checklists, change-approval steps, and periodic portfolio reviews. These standards make dependencies visible, reduce duplication, and allow teams to audit and safely evolve workflows. How would you communicate a technical data or automation issue to non-technical stakeholders? I would explain the customer or business impact first, then summarize the root cause in plain language, identify affected workflows and records, and provide a clear remediation plan with timelines and ownership. I would avoid unnecessary system jargon while preserving transparency about risks and next steps. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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