[All remote jobs](https://jobicy.com/jobs.md)[![Cresta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/4d686e40b22cf2510b627c59afe5fd95.jpg)](https://jobicy.com/company/cresta.md)[Cresta](https://jobicy.com/company/cresta.md) # Principal Solutions Engineer, West AI Summary Cresta seeks a Principal Solutions Engineer to lead technical discovery, solution design, demonstrations, and proof-of-value engagements for enterprise contact-center AI customers. The role partners closely with Sales Directors and acts as a consultative bridge among prospective customers, Sales, Product, and Engineering. It requires deep expertise in contact-center architecture, CCaaS platforms, telephony, CRM systems, and applied conversational AI. The successful candidate will translate customer workflows into scalable solutions and business cases tied to measurable ROI, efficiency, and customer-experience outcomes.[Apply for this job](#job-application)[View company](https://jobicy.com/company/cresta.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished5 Nov 2026Apply before5 Dec 2026Listing views50Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As a Principal Solutions Engineer, you’ll be at the forefront of the AI transformation in customer experience. Partnering with Sales Directors, you’ll serve as both a business consultant and technical expert—guiding prospective customers through the discovery, design, and validation of Cresta’s AI-powered solutions. You’ll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance. Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes. Location: West Coast, US Remote. Responsibilities: * Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions. * Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence. * Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. * Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility. * Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. * Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases. * Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT). * Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies. * Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation. * Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms. * Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes. Qualifications We Value: * 7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry. * Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect). * Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation. * Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture. * Ability to design and communicate complex solutions clearly to both technical and business audiences. * Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals. * Fast learner and self-starter who thrives in high-growth, high-collaboration environments. * Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI. * You embody our core Operating Principles Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: * Comprehensive medical, dental, and vision coverage with plans to fit you and your family * Flexible PTO to take the time you need, when you need it * Paid parental leave for all new parents welcoming a new child * Retirement savings plan to help you plan for the future * Remote work setup budget to help you create a productive home office * Monthly wellness and communication stipend to keep you connected and balanced * In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. OTE Range: $220,000-$275,000 – variable & Offers Equity Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [recruiting@cresta.ai](mailto:recruiting@cresta.ai) (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. Show more [Apply now >](https://jobicy.com/jobs/159188-principal-solutions-engineer-west.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, customer-facing pre-sales role requiring both deep technical fluency and the ability to influence executive and operational stakeholders. The candidate must independently run complex evaluations while connecting AI architecture, integrations, and commercial value. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$175,000US market range (per year)$150k–$210k0$231.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No base-pay range is disclosed. The posting lists variable OTE of $220,000–$275,000, which is not used as base salary. Estimated annual base pay for a principal solutions engineer in the US market is $150,000–$210,000, with an estimated midpoint of $175,000. ## Core skills Skills and capabilities most closely associated with this opportunity. [Solutions Engineering](https://jobicy.com/jobs?search_keywords=Solutions%20Engineering.md)[Pre-sales Consulting](https://jobicy.com/jobs?search_keywords=Pre-sales%20Consulting.md)[Contact Center Architecture](https://jobicy.com/jobs?search_keywords=Contact%20Center%20Architecture.md)[CCaaS Platforms](https://jobicy.com/jobs?search_keywords=CCaaS%20Platforms.md)[Telephony](https://jobicy.com/jobs?search_keywords=Telephony.md)[SIP](https://jobicy.com/jobs?search_keywords=SIP.md)[IVR](https://jobicy.com/jobs?search_keywords=IVR.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Conversational AI](https://jobicy.com/jobs?search_keywords=Conversational%20AI.md)[Large Language Models](https://jobicy.com/jobs?search_keywords=Large%20Language%20Models.md)[Retrieval-Augmented Generation](https://jobicy.com/jobs?search_keywords=Retrieval-Augmented%20Generation.md)[Solution Architecture](https://jobicy.com/jobs?search_keywords=Solution%20Architecture.md)[Product Demonstrations](https://jobicy.com/jobs?search_keywords=Product%20Demonstrations.md)[Proof of Value](https://jobicy.com/jobs?search_keywords=Proof%20of%20Value.md)[ROI Modeling](https://jobicy.com/jobs?search_keywords=ROI%20Modeling.md) Sample interview questionsHow would you structure a technical discovery session for a prospective contact-center AI customer?I would begin with the customer's strategic goals and success metrics, then map current workflows, channels, customer journeys, integrations, data availability, and operational constraints. I would validate the telephony and CCaaS environment, identify priority use cases, and conclude with an agreed technical scope and measurable POV success criteria. How would you explain the value of LLMs and RAG to a non-technical executive? I would frame them in business terms: LLMs enable more natural and scalable customer interactions, while RAG grounds responses in approved company knowledge. Together, they can improve consistency, reduce handling time, and increase automation without requiring teams to manually script every interaction. Describe how you would design a proof-of-value engagement for real-time agent assist. I would select a focused, high-volume workflow, establish baseline metrics such as AHT, CSAT, conversion, or compliance, and define the integrations required for real-time signals. I would configure coaching guidance, test with representative conversations, train users, and measure results against jointly agreed success thresholds. What technical risks do you assess when integrating an AI platform with a contact center? I assess telephony architecture, latency requirements, API availability, identity and access controls, CRM data quality, event reliability, security requirements, and scalability. I also evaluate operational readiness, including ownership of knowledge content, escalation paths, and measurement practices. How do you build a persuasive ROI case for an AI contact-center solution? I connect platform capabilities to the customer's operational data, including interaction volume, average handling time, labor costs, containment rates, conversion, and customer satisfaction. I present conservative and upside scenarios, clearly state assumptions, and align the financial model to the stakeholder's strategic priorities. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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