[All remote jobs](https://jobicy.com/jobs.md)[![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg)](https://jobicy.com/company/customer-io.md)[Customer.io](https://jobicy.com/company/customer-io.md) # Senior Brand Designer AI Summary Customer.io is seeking a senior brand designer to lead visual execution for product launches, campaigns, web experiences, events, and brand systems. The role combines hands-on creative production with ownership of Figma libraries, templates, prompt libraries, and AI-assisted workflows. The designer will partner closely with marketing, product design, engineering, and senior stakeholders while mentoring other designers. Success requires strong visual craft, business acumen, rapid delivery, and the ability to scale brand quality through self-service tools and clear guardrails.[Apply for this job](#job-application)[View company](https://jobicy.com/company/customer-io.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md), [LATAM](https://jobicy.com/job-region/latam.md)SalaryUSD 128k–160k / yrDepartment[Creative & Design](https://jobicy.com/categories/design-multimedia.md)EmploymentFull TimeExperienceDirectorPublished5 Nov 2026Apply before5 Dec 2026Listing views70Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [Customer.io](http://customer.io/) Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. ### About the role Hi, my name is Justin Howie, Head of Brand Studio at [Customer.io](http://customer.io/), and I’m looking for a Senior Brand Designer to join our small, close-knit creative team. Brand Studio is the creative engine behind how [Customer.io](http://Customer.io) shows up in the world, from product launches and campaigns to the website and live events. We move fast, care deeply about craft, and operate at the intersection of strategy and production. Our team is moving from a production function to a systems and platform team, powered by AI and self-serve tooling. AI sits at the center of how we work, and you’ll shape how Brand Studio and the wider company use it for ideation, production, and self-serve creation. You’ll own brand design execution across our biggest moments, and you’ll build the templates, components, and AI-assisted workflows that let the rest of the company create on brand without waiting on us. You’ll work closely with our Brand Designers, Motion Designer, Web Engineer, Product Designers, and Marketers. This is a senior role with a runway. We’re looking for a highly seasoned designer with strong business acumen, who manages up well and mentors others, and who we expect to grow into a Staff or Art Director role once you’ve proven yourself here. If you lead with Design Craft, live at the frontier of AI for brand and creative, and want to build systems that help a whole company look and sound like one brand, this role is for you. ### What we value * Design Craft with speed — You hold high standards and know how to hit deadlines. * Curiosity about what’s next — You stay on the leading edge of brand and creative, from new AI tools to new techniques, and you share what you learn. * AI-native by default — You reach for AI first, test what works on real projects, and teach others how. * Collaboration over silos — You work closely with designers, developers, and marketers, and the output gets better because of it. * Bias for action — You’d rather ship something great and iterate than wait for perfect, and you’re energized by building. * Clear communication — You ask the right questions, set clear expectations, and keep stakeholders in the loop without being asked. * Leadership beyond the work — You mentor the people around you, manage up with confidence, and think like an owner of the business. ### What you’ll do * Own brand design execution for product launches, using AI-native workflows to take concepts to launch-ready assets in days * Design website pages, templates, and components in close collaboration with our Senior Web Engineer * Develop campaign assets for digital and out-of-home advertising, produced with AI-native workflows so we can test more concepts and ship more variants * Design branded materials for events and conferences, including signage, stage graphics, and collateral * Build and maintain brand templates and libraries, including Figma libraries, prompt libraries, and custom tooling that turn our guidelines into on-brand output anyone can use * Own our AI creative stack: choose the tools, set the standards, and share what you learn with Brand Studio and the wider company * Enable teams across the org through workshops, playbooks, and guardrails that keep AI-assisted work on brand * Translate briefs from Product Marketing and Demand Generation into creative concepts, executed end to end * Partner with Product Design to keep brand and product expression aligned * Mentor designers on the team, give clear critique, and raise the Design Craft bar across Brand Studio * Work with Brand Studio leadership and senior stakeholders on priorities, tradeoffs, and the business case for creative investment ### What we’re looking for * 7+ years of hands-on brand or visual design experience, ideally in-house at a B2B SaaS or tech company, with a record of senior-level ownership * A portfolio that shows range: brand systems, campaign work, product launch design, web and landing pages, event and out-of-home, and AI-assisted work with a clear account of your process * Expert proficiency in Figma, including building and maintaining components and libraries within a brand system, and fluency in Adobe Creative Suite * Strong typography and layout instincts, and a track record of turning complex technical concepts into clear, compelling visuals * Business acumen: you connect design decisions to company goals, make the case for creative investment, and communicate fluently with executives * The ability to manage up and lead without authority: setting expectations, surfacing risks early, and driving alignment across Marketing, Product, and Exec * Mentorship experience: you’ve coached other designers and raised the craft bar around you * Deep, hands-on experience with AI image and design tools in your production workflow, plus fluency across the AI creative stack (image generation, LLMs, prompt design, workflow automation) with examples of workflows, templates, or tools you’ve built that help others create on brand ### Compensation & Benefits We believe in transparency. Starting salary for this role is $128k–$160k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) ### Our Process No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. * 30-minute Zoom with a Recruiter * 45-minute Zoom with the Head of Brand Studio * 30-minute Zoom with a cross-functional leader * 45-minute Zoom portfolio review and design exercise with Brand Studio All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. [Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://customer.io/) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io). ### Join us! Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now. Show more [Apply now >](https://jobicy.com/jobs/159201-senior-brand-designer-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a high-seniority, high-visibility role requiring both exceptional brand craft and strategic systems thinking. The designer must independently ship across multiple channels, establish an AI creative stack, influence leaders, and mentor peers in a fast-moving environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$144,000US market range (per year)$125k–$175k0$192.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a starting base-salary range of $128,000–$160,000 USD. The annual cadence is inferred from the compensation level and senior full-time US design-role context because the posting does not explicitly state a pay period. A reasonable estimated US market range for a senior brand designer with AI workflow and brand-system ownership is $125,000–$175,000 USD per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Brand design](https://jobicy.com/jobs?search_keywords=Brand%20design.md)[Visual design](https://jobicy.com/jobs?search_keywords=Visual%20design.md)[Figma](https://jobicy.com/jobs?search_keywords=Figma.md)[Adobe Creative Suite](https://jobicy.com/jobs?search_keywords=Adobe%20Creative%20Suite.md)[Design systems](https://jobicy.com/jobs?search_keywords=Design%20systems.md)[Brand systems](https://jobicy.com/jobs?search_keywords=Brand%20systems.md)[Typography](https://jobicy.com/jobs?search_keywords=Typography.md)[Art direction](https://jobicy.com/jobs?search_keywords=Art%20direction.md)[Campaign design](https://jobicy.com/jobs?search_keywords=Campaign%20design.md)[Web design](https://jobicy.com/jobs?search_keywords=Web%20design.md)[AI creative tools](https://jobicy.com/jobs?search_keywords=AI%20creative%20tools.md)[Prompt engineering](https://jobicy.com/jobs?search_keywords=Prompt%20engineering.md)[Workflow automation](https://jobicy.com/jobs?search_keywords=Workflow%20automation.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Design mentorship](https://jobicy.com/jobs?search_keywords=Design%20mentorship.md) Sample interview questionsHow have you turned a brand guideline document into a scalable system that non-designers could use?I would describe the audience, recurring use cases, and governance needs first, then create reusable Figma components, templates, examples, and concise usage rules. I would measure success through adoption, reduced review cycles, and consistency of output, updating the system based on user feedback. Describe an AI-assisted creative workflow you have implemented from concept through production. I would explain the tool selection, prompt framework, quality controls, rights considerations, and human review steps. A strong workflow uses AI to accelerate exploration and variant creation while retaining designer ownership of final art direction, brand compliance, and production quality. How do you balance high craft standards with urgent launch deadlines? I prioritize the elements with the greatest customer and brand impact, define a clear minimum quality bar, and use modular templates to move quickly. I communicate tradeoffs early, ship a polished core experience, and schedule iterative improvements when appropriate. How would you make the business case for investing in a new brand or creative system? I would connect the investment to measurable outcomes such as faster campaign delivery, lower production costs, stronger conversion, improved brand consistency, or reduced dependency on the design team. I would present a phased plan with expected benefits, risks, and a practical pilot. How do you give critique and mentor designers without discouraging them? I make feedback specific, timely, and tied to the brief, audience, and design principles rather than personal taste. I ask designers to explain their decisions, identify what is working before discussing improvements, and pair critique with clear next steps that build confidence and ownership. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Nov 5 New ### [Website Onboarding Specialist – Thailand](https://jobicy.com/jobs/159179-website-onboarding-specialist-thailand.md) What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to… * ![Envato logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/01/WRILS-210118161319-940323.jpg) Envato Nov 5 New ### [Senior Product Designer – Visual Craft & AI](https://jobicy.com/jobs/159175-senior-product-designer-visual-craft-ai.md) Designed by creative professionals, for creative professionals Envato is an all-in-one creative asset toolkit built to help creative professionals thrive. We bring together world-class creative assets and AI tools to… * ![Grafana Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/42a3c42246467ec231dd876e92b63452.jpeg) Grafana Labs Nov 5 New ### [Senior Product Designer, Knowledge Graph | Ireland | Remote](https://jobicy.com/jobs/159124-senior-product-designer-knowledge-graph-ireland-remote.md) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale…. * ![Grafana Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/11/42a3c42246467ec231dd876e92b63452.jpeg) Grafana Labs Nov 5 New ### [Senior Product Designer, Knowledge Graph | Germany | Remote](https://jobicy.com/jobs/159116-senior-product-designer-knowledge-graph-germany-remote.md) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale…. * ![Welo Global logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/83c40f94-221.webp) Welo Global Nov 5 New ### [Hydrus – Voice Contributor – English (AU)](https://jobicy.com/jobs/159106-hydrus-voice-contributor-english-au.md) About the Project Project Hydrus is a scripted and conversational audio data collection project. We’re looking for native-level speakers who can deliver natural, everyday-sounding speech — recordings that hold up… * ![Mozilla logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/mozilla.jpg) Mozilla Nov 5 New ### [Creative Designer (Fixed Term Contract)](https://jobicy.com/jobs/159092-creative-designer-fixed-term-contract.md) Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded… * ![Stripe logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201011073943-272457.png) Stripe Nov 5 New ### [Designer, Web Presence & Platform](https://jobicy.com/jobs/159088-designer-web-presence-platform.md) Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow… * ![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp) Nebius Nov 5 New ### [Communications Designer, Developer Experience](https://jobicy.com/jobs/159023-communications-designer-developer-experience.md) About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from… * ![RevenueCat logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/e9b2999e3e7950f153097909d027dda2.jpg) RevenueCat Nov 5 New ### [Senior CRO Designer, Paywalls and Funnels](https://jobicy.com/jobs/154654-senior-cro-designer-paywalls-and-funnels.md) RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC’s S18 batch, we’ve grown into the default monetization platform for mobile…. * ![Udacity logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/02/e4374c0d-221.jpeg) Udacity Nov 5 New ### [On-Call Video Editor – Argentina Contractor pool](https://jobicy.com/jobs/154532-on-call-video-editor-argentina-contractor-pool.md) About Us Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital… [Browse all jobs](https://jobicy.com/jobs.md)