[All remote jobs](https://jobicy.com/jobs.md)[![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png)](https://jobicy.com/company/cloudbeds.md)[Cloudbeds](https://jobicy.com/company/cloudbeds.md) # Onboarding Coach – LATAM AI Summary Cloudbeds is hiring an Onboarding Coach to guide hospitality clients through implementation and adoption of its hotel-management platform. The role combines client training, relationship management, issue resolution, product education, and coordination with Sales and internal product teams. Candidates need hospitality experience, customer-facing experience, and fluent English and Spanish; Portuguese is beneficial. The position is remote across Latin America and requires strong organization while managing multiple customer accounts and onboarding projects.[Apply for this job](#job-application)[View company](https://jobicy.com/company/cloudbeds.md)ShareRemote from[LATAM](https://jobicy.com/job-region/latam.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished5 Nov 2026Apply before5 Dec 2026Listing views44Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. What Makes Cloudbeds Unique At [Cloudbeds](https://www.cloudbeds.com/), we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte’s Technology Fast 500 again, but we’re just getting started. How You’ll Make an Impact: As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system. Our Customer Onboarding Team: As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers. If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board! What You Bring to the Team: * Facilitate client onboarding, training, and ongoing support via video, phone, and email. * Resolve customer inquiries and troubleshoot escalated issues across multiple channels. * Partner with Sales to define success, demonstrate ROI, and drive retention. * Build strong client relationships to encourage loyalty and promote product adoption. * Develop a deep understanding of Cloudbeds’ products and customer needs. * Contribute to training materials and stay updated on system changes. * Record activities in Salesforce, gather feedback, and share insights for product improvements. What Sets You Up for Success: * Communicate product offerings clearly and synthesize feedback for internal teams. * Share customer insights and opportunities across departments to drive alignment. * Manage multiple projects or accounts with strong organizational and proactive skills. * Empower clients to become self-sufficient during onboarding and beyond. * Deliver exceptional communication with empathy and a customer-focused approach. * Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager. * Have at least 2 years of relevant industry experience in customer-facing roles. * Native or Fluent in both English and Spanish (Portuguese is a plus) NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH #LI-LT1 Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect – Your Journey with Us Behind Cloudbeds’ revolutionary technology is a team redefining what’s possible in hospitality. We’re 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it, and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at [cloudbeds.com](https://www.cloudbeds.com/) Cloudbeds [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards): * Winner – Hotel Management Software | HotelTechAwards (2026) * Overall 10 Best Places to Work | HotelTechAwards (2026) * Overall Top 10 Hotelier’s Choice | HotelTechAwards (2026) * Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) * Most Loved Workplace® Certified (2024) * Deloitte Technology Fast 500 (2024) Discover our Benefits: * Remote First, Remote Always * PTO in accordance with local labor requirements * Fully Paid Parental Leave * Home office stipend based on country of residency * Professional development courses in Cloudbeds University * Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome – A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. Show more [Apply now >](https://jobicy.com/jobs/159203-onboarding-coach-latam.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires balancing multiple onboarding engagements, resolving escalations, and tailoring training to different hospitality businesses. Success depends on quickly learning the product while communicating clearly and empathetically in English and Spanish. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$37,500US market range (per year)$30k–$45k0$49.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary is disclosed. Estimated annual base-pay range for a bilingual customer onboarding role in LATAM is USD 30,000–45,000, with an estimated midpoint of USD 37,500. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Client training](https://jobicy.com/jobs?search_keywords=Client%20training.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Hospitality operations](https://jobicy.com/jobs?search_keywords=Hospitality%20operations.md)[Spanish](https://jobicy.com/jobs?search_keywords=Spanish.md)[English](https://jobicy.com/jobs?search_keywords=English.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Relationship management](https://jobicy.com/jobs?search_keywords=Relationship%20management.md)[Product adoption](https://jobicy.com/jobs?search_keywords=Product%20adoption.md)[Issue resolution](https://jobicy.com/jobs?search_keywords=Issue%20resolution.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsHow would you structure onboarding for a hotel client that is new to cloud-based property-management software?I would begin by learning the property's workflows, business goals, team structure, and current pain points. I would then create a phased training plan focused on essential setup and daily workflows, use practical examples relevant to the property, and confirm adoption through hands-on exercises and follow-up check-ins. Describe how you would handle a client who is frustrated by an issue during implementation. I would acknowledge the impact and listen carefully to clarify the issue, ownership, and urgency. I would provide transparent next steps, involve the appropriate technical team when needed, keep the client updated on progress, and confirm that the resolution works for their operational process. How do you manage several onboarding accounts with competing deadlines? I prioritize work based on go-live dates, customer impact, risks, and agreed milestones. I maintain clear records in Salesforce, communicate timelines proactively, and use structured follow-ups to ensure no client or internal dependency is overlooked. How would you identify and communicate an opportunity to improve product adoption? I would review the client's goals, usage patterns, questions, and workflow gaps to identify where a feature or process could create value. I would explain the benefit in hospitality terms, demonstrate the workflow, agree on a practical next step, and track whether adoption improves. What information would you share with Product and Sales after completing an onboarding engagement? I would share recurring customer questions, implementation blockers, feature requests, adoption patterns, and examples of successful workflows. I would present the feedback with customer context and impact so that teams can prioritize improvements and set accurate expectations for future clients. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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