[All remote jobs](https://jobicy.com/jobs.md)[![TripActions logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/950bf607-221.jpg)](https://jobicy.com/company/tripactions.md)[TripActions](https://jobicy.com/company/tripactions.md) # Business Travel Consultant – Brazilian-Portuguese – Late Shifts AI Summary Navan is hiring a remote Business Travel Consultant to support travelers in Portuguese and English during late shifts aligned with US hours. The role handles hotel, flight, car, and rail bookings through chat, phone, and email while resolving urgent travel issues within SLA targets. Candidates need at least three years of travel-consulting experience and practical GDS expertise with Sabre, Amadeus, or Galileo. The consultant will use customer-service and collaboration tools, provide product feedback, and independently manage customer needs from Portugal. Availability for rotating weekday shifts between 12pm and 2am is essential.[Apply for this job](#job-application)[View company](https://jobicy.com/company/tripactions.md)ShareRemote from[Portugal](https://jobicy.com/job-region/portugal.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished6 Nov 2026Apply before6 Dec 2026Listing views46Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration. Please submit all applications in English. The working hours will be between 12pm-2am, covering US hours. What You’ll Do: * Provide top-tier travel support via chat, calls, and emails * Maintain up-to-date knowledge on suppliers, destinations, and systems * Quickly assess customer needs, urgency, and preferences * Accurately handle hotel, flight, car, and rail bookings * Guide customers in self-service options on the Navan platform and app * Respond promptly, meeting SLA expectations * Follow company and customer policies, ensuring global compliance * Give feedback to stakeholders on goal progress and key processes * Participate in team meetings on products, suppliers, and industry updates * Stay current on travel industry best practices * Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: * Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 1-3+ years with GDS (Sabre, Amadeus, or Galileo) – Required * Language: Full professional fluency in English and Brazilian Portuguese (PT-BR) – Required * Documentation Requirement: Valid CPF (Cadastro de Pessoas Físicas) * Customer Service: Background in contact center or customer-facing roles * Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce, or similar * Availability: Flexible to work rotating shifts, Monday to Friday, between 12pm and 2am (late and night shifts) * Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues * Attitude: Empathetic, professional, and excellent at communicating verbally and in writing Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. * Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated. Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights. Show more [Apply now >](https://jobicy.com/jobs/159275-business-travel-consultant-brazilian-portuguese-late-shifts.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires rapid resolution of time-sensitive travel disruptions, accurate multi-channel booking support, and proficiency with GDS systems. Late shifts, SLAs, and multilingual customer communication increase operational complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$32,000US market range (per year)$26k–$39k0$42.90k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly USD figures are AI estimates for an experienced remote travel consultant based in Portugal with GDS expertise and late-shift coverage; they are not verified employer compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Business travel consulting](https://jobicy.com/jobs?search_keywords=Business%20travel%20consulting.md)[GDS systems](https://jobicy.com/jobs?search_keywords=GDS%20systems.md)[Sabre](https://jobicy.com/jobs?search_keywords=Sabre.md)[Amadeus](https://jobicy.com/jobs?search_keywords=Amadeus.md)[Galileo](https://jobicy.com/jobs?search_keywords=Galileo.md)[Travel booking](https://jobicy.com/jobs?search_keywords=Travel%20booking.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Portuguese](https://jobicy.com/jobs?search_keywords=Portuguese.md)[English communication](https://jobicy.com/jobs?search_keywords=English%20communication.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Issue resolution](https://jobicy.com/jobs?search_keywords=Issue%20resolution.md)[Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md) Sample interview questionsHow would you handle a traveler whose flight has been cancelled shortly before an important meeting?I would first confirm the traveler’s priorities, meeting time, flexibility, and policy constraints. I would immediately search the GDS for viable alternatives, explain the best options clearly, complete the rebooking after approval, and document the case while monitoring for further disruption. What experience do you have using GDS platforms for complex itineraries? I have used GDS tools to search availability, issue and exchange tickets, manage queues, and build multi-segment itineraries involving air, rail, hotels, and cars. I validate fare rules, supplier conditions, and traveler preferences before finalizing each booking. How do you balance speed and accuracy when managing several customer requests at once? I triage cases by urgency and traveler impact, then use clear workflows and system notes to avoid losing context. I verify key booking details before confirmation and proactively update customers when a case requires more time. How would you support a traveler who prefers assistance in Brazilian Portuguese but needs to understand a policy written in English? I would communicate with the traveler in clear Brazilian Portuguese while accurately interpreting the relevant English policy. I would explain available options, any limitations, and next steps in practical terms, then record the interaction accurately for the team. Describe how you would use recurring customer feedback to improve the travel experience. I would identify repeated pain points, such as supplier failures or unclear self-service steps, and provide concise examples and impact data to the relevant stakeholders. I would then track whether process or product changes reduce contact volume and improve customer satisfaction. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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