[All remote jobs](https://jobicy.com/jobs.md)[![Monzo logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5b4c0ec3-221.jpg)](https://jobicy.com/company/monzo.md)[Monzo](https://jobicy.com/company/monzo.md) # Fraud Pursue Investigator AI Summary Monzo is hiring a remote UK Fraud Pursue Investigator to support its Financial Crime & Fraud team. The role investigates fraud reports, gathers further evidence, communicates with banks, CIFAS, and law enforcement, and handles indemnities and defunds. It requires strong written and verbal English, empathetic customer communication, sound judgement, and the ability to meet regulated and unregulated deadlines. The position follows a 37.5-hour weekly shift schedule with one weekend day in every four weekends. The advertised base salary is £27,700–£33,600 per year, plus performance-linked incentive awards and benefits.[Apply for this job](#job-application)[View company](https://jobicy.com/company/monzo.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryGBP 27,700–33,600 / yrDepartment[Legal & Compliance](https://jobicy.com/categories/legal.md)EmploymentFull TimeExperienceOpen levelPublished6 Nov 2026Apply before6 Dec 2026Listing views74Application actions5Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as [personal](https://monzo.com/current-account/personal) and [business](https://monzo.com/business-banking) bank accounts, we offer [joint accounts](https://monzo.com/current-account/joint-account), [accounts for 16-17 year olds](https://monzo.com/current-account/16-17), a [free kids account](https://monzo.com/current-account/under-16s) and [credit cards](https://monzo.com/flex) in the UK, with more exciting things to come beyond. Our UK customers can also [save](https://monzo.com/savings), [invest](https://monzo.com/investments)and [combine their pensions](https://monzo.com/pensions) with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products – we want to solve problems and change lives through Monzo ❤️ 📍Remote, UK | 💰 | £27,700 – £33,600 + Incentive Awards tied to your performance + [Benefits](https://monzo.com/careers/) ✨ Start date – 31st January 2027 37.5 hours per week, shifts between 9am to 5:30pm/ 9:30am to 6:00pm; 1 in 4 Saturdays OR Sundays ⭐️ About our Financial Crime & Fraud Team: Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Investigators are crucial to the success of this mission. 🔑You’ll play a key role by… The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. This communication falls into three main categories: * Communication to other banks about potential fraudsters in their customer base * Communication from other banks about potential fraudsters in Monzo’s customer base * Communication to and from CIFAS about potential fraudsters in Monzo’s customer base * Communication with law enforcement about crime we discover as part of our investigations 🔑 Your day to day: Fraud Investigators within our Pursue pillar work to a mixture of regulated and unregulated deadlines. Their role supports the quality of performance and knowledge across the pillar. * Investigating and actioning fraud reports received from other financial institutions * Probing for further evidence where needed * Using Monzo’s values to investigate claims with empathy and attention to detail * Investigating and reporting fraud to other banks when our customers have been a victim of fraud * Triaging and taking initial action on inbound communications from a range of institutions * Creating and actioning indemnities and defunds where needed * Reporting to CIFAS 🤩 We’d love to hear from you if… * Excellent English written & verbal communication skills * Previous experience in customer service or a related field * Ability to be persuasive and empathetic * Strong expertise in investigating, problem solving and decision making * Ability to work well independently & be collaborative with the wider team * Ability to work to deadlines * Values driven approach in line with Monzo’s core values 🙌 What’s in it for you 💰 £27,700 – £33,600 base salary ➕ Incentive Awards tied to your performance 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of[benefits](https://monzo.com/careers) 🌈 The application journey has 3 key steps: * CV and application questions * a video call with a recruiter * Values and technical interview with the team This process should take around 3-4 weeks – your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. [You can read them here.](https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo) We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-SK2 #LI-REMOTE Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our [blog](https://monzo.com/blog/diversity-and-inclusion), 2026 [Diversity and Inclusion Report](https://monzo.com/blog/our-2026-diversity-and-inclusion-report) and 2025 [Gender Pay Gap Report.](https://monzo.com/blog/gender-pay-gap-report-2025) We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage 😊 Show more [Apply now >](https://jobicy.com/jobs/159300-fraud-pursue-investigator.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work involves sensitive fraud decisions, evidence assessment, and compliance-driven deadlines, requiring consistent accuracy and judgement. It is moderately demanding because investigators must balance independent case handling with frequent external and internal communication. ## Salary analysis Estimated compensation compared with the broader UK market for similar roles. Estimated job median (per year)Market rate£30,650UK market range (per year)£28k–£36k0£39.60k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer explicitly advertises a base salary of £27,700–£33,600. The annual period is inferred from the full-time UK role context and salary magnitude because the posting does not explicitly state “per year.” A reasonable estimated UK annual market range for a fraud investigator is £28,000–£36,000. ## Core skills Skills and capabilities most closely associated with this opportunity. [Fraud investigation](https://jobicy.com/jobs?search_keywords=Fraud%20investigation.md)[Financial crime prevention](https://jobicy.com/jobs?search_keywords=Financial%20crime%20prevention.md)[Evidence gathering](https://jobicy.com/jobs?search_keywords=Evidence%20gathering.md)[Case management](https://jobicy.com/jobs?search_keywords=Case%20management.md)[CIFAS reporting](https://jobicy.com/jobs?search_keywords=CIFAS%20reporting.md)[Bank-to-bank communication](https://jobicy.com/jobs?search_keywords=Bank-to-bank%20communication.md)[Law enforcement liaison](https://jobicy.com/jobs?search_keywords=Law%20enforcement%20liaison.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[Decision making](https://jobicy.com/jobs?search_keywords=Decision%20making.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md)[Deadline management](https://jobicy.com/jobs?search_keywords=Deadline%20management.md)[Risk assessment](https://jobicy.com/jobs?search_keywords=Risk%20assessment.md)[Empathy](https://jobicy.com/jobs?search_keywords=Empathy.md)[Attention to detail](https://jobicy.com/jobs?search_keywords=Attention%20to%20detail.md) Sample interview questionsHow would you investigate a fraud report received from another financial institution?I would first verify the report details, review the relevant account activity and customer history, and identify any immediate actions needed to reduce risk. I would document evidence objectively, request clarification or supporting information where necessary, and ensure my actions meet internal procedures and applicable deadlines. How do you balance empathy for a customer with the need to prevent fraud? I communicate respectfully, explain the process in clear language, and avoid assumptions while gathering facts. At the same time, I remain evidence-led and apply controls consistently so that customer care does not compromise account security or regulatory obligations. Describe how you would manage several cases with different deadlines. I would triage cases by regulatory urgency, potential customer harm, and the actions required. I would maintain clear case notes, set reminders for deadlines and follow-ups, and escalate early when a case needs specialist input or may not be completed within the required timeframe. What would you do if evidence in a fraud case were incomplete or conflicting? I would identify the specific gaps or inconsistencies, seek additional evidence from the relevant customer, bank, or internal systems, and avoid reaching conclusions prematurely. I would clearly record the rationale for each action and escalate the matter where policy or risk thresholds require it. How would you communicate a sensitive fraud-related decision to an external bank or authority? I would provide concise, factual, and appropriately authorised information, following data-sharing and confidentiality requirements. My communication would state the relevant findings, requested action, and any deadlines, while keeping a complete audit trail in the case record. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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