[All remote jobs](https://jobicy.com/jobs.md)[![Monzo logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5b4c0ec3-221.jpg)](https://jobicy.com/company/monzo.md)[Monzo](https://jobicy.com/company/monzo.md) # Partner Strategy & Delivery Lead AI Summary Monzo is seeking a senior leader to define and deliver the strategy for its global outsourced partner estate. The role owns portfolio prioritisation, governance, sourcing strategy, business cases and outcome assurance across complex operational initiatives. The successful candidate will manage a team of five and influence senior internal leaders, product and technology teams, and executive partner stakeholders. This is a UK-remote leadership position with essential periodic travel to offshore partner sites and other international locations.[Apply for this job](#job-application)[View company](https://jobicy.com/company/monzo.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryGBP 90,400–114,250 / yrDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceDirectorPublished6 Nov 2026Apply before6 Dec 2026Listing views69Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as [personal](https://monzo.com/current-account/personal) and [business](https://monzo.com/business-banking) bank accounts, we offer [joint accounts](https://monzo.com/current-account/joint-account), [accounts for 16-17 year olds](https://monzo.com/current-account/16-17), a [free kids account](https://monzo.com/current-account/under-16s) and [credit cards](https://monzo.com/flex) in the UK, with more exciting things to come beyond. Our UK customers can also [save](https://monzo.com/savings), [invest](https://monzo.com/investments)and [combine their pensions](https://monzo.com/pensions) with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products – we want to solve problems and change lives through Monzo ❤️ 📍UK Remote (with essential travel to our global offshore sites) | 💰£90,400 – £114,250 + Incentive Awards +[Benefits](https://monzo.com/careers/) ✨ Our Global Ops Team ⭐️ At Monzo, our customers should receive great service regardless of where it is delivered. As our UK and EU operations grow, we need clear direction and dedicated leadership to turn our partner estate strategy into customer, quality and commercial outcomes. The Partner Strategy and Delivery Lead exists to define the direction, priorities and focus areas for the Partner Strategy and Delivery pillar. You will translate Monzo’s wider goals and agreed estate principles into a coherent portfolio of work, create the conditions required for delivery and influence the wider business to enable successful outcomes. Delivery is expected at every level within the pillar. In this role, most of your time will be spent defining what the team should focus on, why it matters and what success looks like, then enabling and assuring delivery through the wider team and business. You will lead a team of 5 senior/mid-senior colleagues. You may also directly lead or intervene in the most material, complex or sensitive activity where senior ownership is required. ### 🔑 You’ll play a key role by… ### Strategy, direction and portfolio focus * Strategic alignment & roadmap execution: Translate Monzo and GCOO objectives into a clear partner estate strategy, establishing actionable roadmaps, governance frameworks, and supporting strategies aligned with operational goals. * Portfolio governance & resource prioritisation: Direct the initiative portfolio—prioritising, sequencing, and resourcing high-impact workstreams—setting success guardrails while dynamically rebalancing capacity against changing business needs. * Cross-operational strategic leadership: Leverage insights across the live estate to identify emerging themes, leading cross-functional priorities and driving strategic alignment across Global Operations. ### Partner estate and thematic agenda * Estate optimisation & market strategy: Evaluate the global partner estate holistically to resolve systemic operational themes, leverage market trends, and sponsor recommendations across location strategy, footprint changes, and operating models. * Strategic sourcing leadership: Act as senior business accountable lead for major RFIs, RFPs, and partner selection, ensuring sourcing decisions balance operational, commercial, risk, and customer requirements. * Cross-functional strategy integration: Partner with Partner Estate & Relationship Management and Global Ops leaders to translate performance insights, contractual trends, and estate capabilities into aligned strategic priorities. ### Strategic influence and business enablement * Executive alignment & business cases: Align GCOO and Operations leadership on strategic priorities, framing clear trade-offs, building robust business cases, and establishing direction across ambiguous organizational boundaries. * Product & tech partnership: Collaborate with Product and Technology teams to advocate for process and system optimisations, delivering credible data on customer, operational, and commercial impact. * Senior external representation: Represent Monzo with executive stakeholders at existing and prospective partners during critical sourcing, mobilisation, and strategic delivery programs. ### Delivery leadership and outcome assurance * Estate governance & enablement: Establish clear mandates and standards across the partner estate, guiding project leads to define solutions while intervening on complex barriers to ensure focus on delivered outcomes over activity completion. * Strategic oversight & high-impact delivery: Monitor cross-program risks, resolve competing priorities, and directly lead high-sensitivity or complex initiatives requiring senior stakeholder navigation. * Outcome sustainability & framework refinement: Retain accountability for strategic initiatives until full BAU transfer, leveraging delivery outcomes and key learnings to continuously refine future frameworks and estate decisions. ### Leadership and team development * Team leadership & capability development: Lead and develop high-performing team, setting meaningful goals, coaching on strategic and commercial capabilities, and fostering an environment of proactive ownership and psychological safety. * Empowered delegation & resource management: Delegate program ownership effectively while maintaining oversight of quality and risks, dynamically reallocating team capacity to align with shifting business priorities. * On-site strategic execution: Travel periodically within the UK and internationally to direct high-stakes partner selection, mobilisation, transitions, and executive program delivery. ### 🤩 We’d love to hear from you if… * Significant experience leading complex strategy, transformation or programme portfolios that affect multiple operational areas, teams and external partners. * Essential experience working with outsourced operations, suppliers or third party partners. * Ability to travel within the UK and internationally when required. We currently have sites in India, Romania and South Africa, with plans underway for the EU. * A strong understanding of how partner capability, customer outcomes, commercial arrangements, operational delivery, resilience and risk interact. * Proven ability to translate broad business goals and agreed strategic principles into clear priorities, focus areas, roadmaps and measurable outcomes. * Strong leadership experience, including leading experienced managers and individual contributors and achieving outcomes through delegation. * Strong commercial and business judgement, with the ability to make balanced decisions across customer, quality, risk, resilience, flexibility, cost and long term value. * Experience leading material partner selection, sourcing, mobilisation, transition, footprint or comparable strategic activity. * Experience developing, sponsoring or critically reviewing business cases and recommendations for senior decision makers. * The ability to influence senior leaders and align teams with different priorities without relying solely on direct authority. * Excellent strategic thinking and analytical judgement, with the ability to identify connections between operational evidence, partner insight and wider business goals. * Excellent written and verbal communication skills, including the ability to make complex information, trade offs and recommendations clear to senior audiences. * A deep understanding of relevant partner markets and industry trends, with the ability to apply external insight to strategic and commercial decisions. * Experience operating in a regulated or customer sensitive environment, with sound judgement on customer impact, governance and control. * Confidence representing Monzo with senior external stakeholders during commercially important, complex or sensitive activity. * The ability to remain effective where information is incomplete, priorities are changing or delivery depends on action across several teams. * A collaborative and challenging leadership style, with the confidence to question assumptions, make difficult prioritisation choices and create clarity from ambiguity. * Experience within financial services, global operations, partner estate planning or Product and Technology enabled operational transformation would be particularly valuable. 🌈 The application journey has 4 key steps: * Application questions * 30 minute Recruiter Call * Practical take-home task centred on business case creation * Competency-based interview around Leadership, Stakeholders and Values 🙌 What’s in it for you 💰 £90,400 – £114,250 + Incentive awards + [Benefits](https://monzo.com/careers/) ✨ 📍Distributed working within the UK (with ad hoc meetings in London) and essential international travel to our offshore partner sites. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more![Read our full list of benefits](https://monzo.com/careers/). Our average process takes around 4 weeks but we’ll always work around your availability. You’ll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact ninaebanksmetcalfe@monzo.com 🤖 We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them[here](https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo). Applications will close once a sufficient number of high-quality submissions are received, so early application is strongly encouraged. #LI-REMOTE #LI-NEM Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our [blog](https://monzo.com/blog/diversity-and-inclusion), 2026 [Diversity and Inclusion Report](https://monzo.com/blog/our-2026-diversity-and-inclusion-report) and 2025 [Gender Pay Gap Report.](https://monzo.com/blog/gender-pay-gap-report-2025) We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage 😊 Show more [Apply now >](https://jobicy.com/jobs/159304-partner-strategy-delivery-lead.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, high-accountability role involving ambiguous strategic decisions, regulated operations, major suppliers and cross-functional delivery. Success depends on balancing customer outcomes, commercial value, resilience, risk and changing business priorities. ## Salary analysis Estimated compensation compared with the broader UK market for similar roles. Estimated job median (per year)Market rate£102,325UK market range (per year)£90k–£125k0£137.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The advertised base-pay range is £90,400–£114,250 per year, with a midpoint of £102,325. The posting does not explicitly state the pay cadence, but yearly pay is inferred from the senior UK full-time role and the scale of the stated range. A reasonable estimated UK market range for a comparable senior partner strategy and operations delivery leader is £90,000–£125,000 per year, excluding incentive awards and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Strategic planning](https://jobicy.com/jobs?search_keywords=Strategic%20planning.md)[Program portfolio management](https://jobicy.com/jobs?search_keywords=Program%20portfolio%20management.md)[Partner management](https://jobicy.com/jobs?search_keywords=Partner%20management.md)[Outsourcing operations](https://jobicy.com/jobs?search_keywords=Outsourcing%20operations.md)[Vendor sourcing](https://jobicy.com/jobs?search_keywords=Vendor%20sourcing.md)[RFP management](https://jobicy.com/jobs?search_keywords=RFP%20management.md)[Business case development](https://jobicy.com/jobs?search_keywords=Business%20case%20development.md)[Operational transformation](https://jobicy.com/jobs?search_keywords=Operational%20transformation.md)[Governance frameworks](https://jobicy.com/jobs?search_keywords=Governance%20frameworks.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Commercial strategy](https://jobicy.com/jobs?search_keywords=Commercial%20strategy.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Team leadership](https://jobicy.com/jobs?search_keywords=Team%20leadership.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Financial services](https://jobicy.com/jobs?search_keywords=Financial%20services.md) Sample interview questionsHow would you turn broad operational objectives into a prioritised partner-estate strategy?I would begin by aligning on measurable customer, commercial, risk and resilience outcomes. I would assess partner performance, capability gaps, cost drivers and market options, then create a sequenced roadmap with clear ownership, investment needs, dependencies and success metrics. Regular governance would be used to reassess priorities as evidence or business conditions change. Describe how you would evaluate a major outsourcing or partner-selection decision. I would establish a balanced evaluation framework covering customer impact, operational capability, quality, resilience, regulatory risk, commercial value, scalability and cultural fit. I would use cross-functional input from operations, procurement, risk, legal, finance and technology, document trade-offs transparently, and present a decision-ready business case to executive sponsors. How do you maintain delivery accountability while delegating work to experienced leaders? I set unambiguous outcomes, decision rights, milestones and risk thresholds, while allowing leaders to determine the best route to delivery. I use focused governance reviews to challenge assumptions, remove blockers and monitor leading indicators rather than micromanaging activity. I intervene directly only when an initiative has material customer, commercial or delivery risk. How would you handle disagreement between operations, product and technology teams over an improvement priority? I would make the competing objectives explicit and bring evidence on customer impact, operational effort, risk reduction and commercial value. I would facilitate a structured trade-off discussion, identify the smallest valuable path where possible, and seek an agreed decision owner when consensus is not possible. The resulting decision, rationale and follow-up measures would be clearly documented. What would you do if a strategic partner transition began showing signs of delivery risk? I would quickly validate the risk using operational data, milestone status and direct stakeholder input, then assess the potential impact on customers, controls and business continuity. I would establish a recovery plan with accountable owners, escalation routes, contingency options and frequent executive reporting. Where necessary, I would pause or resequence activities to protect service quality and regulatory obligations. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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