[All remote jobs](https://jobicy.com/jobs.md)[![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg)](https://jobicy.com/company/customer-io.md)[Customer.io](https://jobicy.com/company/customer-io.md) # Senior Product Manager, Workflows AI Summary Customer.io is hiring a senior product manager to own strategy and delivery for its Workflows product area in a B2B SaaS messaging and automation platform. The role combines customer discovery, market and product analytics, rapid experimentation, roadmap development, and post-launch measurement. The successful candidate will align Engineering, Design, GTM, and business stakeholders while independently reducing scope and shipping incremental releases. It also requires enough technical fluency to prototype, analyze data, discuss APIs and data models, and occasionally lead technology-focused initiatives. The position is remote across the Americas and targets an experienced, highly autonomous product leader.[Apply for this job](#job-application)[View company](https://jobicy.com/company/customer-io.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md), [LATAM](https://jobicy.com/job-region/latam.md)SalaryUSD 170k–240k / yrDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceDirectorPublished6 Nov 2026Apply before6 Dec 2026Listing views43Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [Customer.io](http://customer.io/) Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. ### About the role Hi, my name is Megan Berry, Senior Director of Product at [Customer.io](http://customer.io/), and I’m looking for a Senior Product Manager to help us turn customer signals into products people actually want. Our team is six product managers who partner closely with Design and Engineering to launch first-class products that drive customer and business outcomes. You need to be able to synthesize customer research, market research, analytics and your own taste into a customer-first roadmap and set of releases. You will work with a cross-functional team with a high level of autonomy to validate ideas early and help the team ship excellent work. This role focuses on Workflows. ### What we value * Surfacing customer problems based on qualitative and quantitative data. * Driving alignment through effective communication. * Performing market research and presenting findings. * Using AI to accelerate discovery. * Helping our teams ship sooner. ### What you’ll do * Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools. * Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development. * Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs. * Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity. * Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery. * Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement. * Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks. * Look at product metrics after launch and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want. ### What we’re looking for * 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging. * Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact. * Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams. * High product intuition balanced with humility and experimentation. You’re comfortable being wrong and eager to learn quickly. * Exceptional written communication and decision-framing abilities, especially in remote and async-first environments. * Experience using or developing AI-powered tooling in your product workflow. * Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements. * Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs. * Experience with products that involve complex workflows or automations is a plus. ### Compensation & Benefits We believe in transparency. Starting salary for this role is $170k–$200k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. Zone 1: $204k–$240k USD Zone 2: $187k–$220k USD Zone 3: $170k–$200k USD We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) ### Our Process No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. * 30-minute video call with a Recruiter * 30-minute video call with the Hiring Manager * 60-minute Engineering working session (Product case, Part 1) * 60-minute Product case presentation with the Product team and Hiring Manager (Part 2) All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. [Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://customer.io/) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io). ### Join us! Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now. Show more [Apply now >](https://jobicy.com/jobs/159314-senior-product-manager-workflows.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightЭто сложная senior-роль с ответственностью за стратегию, discovery, delivery и измеримые результаты в техническом B2B SaaS-продукте. Кандидату нужно самостоятельно принимать продуктовые решения и выстраивать согласованность между несколькими функциями в асинхронной удалённой среде. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$205,000US market range (per year)$170k–$240k0$264k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Указан диапазон базовой зарплаты $170,000–$240,000 USD в зависимости от зоны оплаты; годовой период выведен логически из размера компенсации и senior-уровня роли, поскольку период прямо не назван. Оценка рынка приведена как ориентир и соответствует указанному диапазону работодателя. ## Core skills Skills and capabilities most closely associated with this opportunity. [Product strategy](https://jobicy.com/jobs?search_keywords=Product%20strategy.md)[Product discovery](https://jobicy.com/jobs?search_keywords=Product%20discovery.md)[Customer research](https://jobicy.com/jobs?search_keywords=Customer%20research.md)[Market research](https://jobicy.com/jobs?search_keywords=Market%20research.md)[Roadmap prioritization](https://jobicy.com/jobs?search_keywords=Roadmap%20prioritization.md)[Experiment design](https://jobicy.com/jobs?search_keywords=Experiment%20design.md)[Product analytics](https://jobicy.com/jobs?search_keywords=Product%20analytics.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Workflow automation](https://jobicy.com/jobs?search_keywords=Workflow%20automation.md)[Cross-functional leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20leadership.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[API literacy](https://jobicy.com/jobs?search_keywords=API%20literacy.md)[Data modeling](https://jobicy.com/jobs?search_keywords=Data%20modeling.md)[AI-powered tooling](https://jobicy.com/jobs?search_keywords=AI-powered%20tooling.md)[Go-to-market collaboration](https://jobicy.com/jobs?search_keywords=Go-to-market%20collaboration.md) Sample interview questionsHow would you identify the most important customer problem to solve in the Workflows product area?I would triangulate qualitative interviews, support and partner feedback, funnel and usage data, and market signals. I would segment customers by behavior and business context, formulate problem hypotheses, and prioritize the opportunities with the strongest combination of customer pain, strategic fit, and measurable impact. Describe how you would validate a new workflow automation idea before committing significant engineering capacity. I would define the target user, desired outcome, assumptions, and success metrics first. Depending on uncertainty, I would use prototypes, concept testing, a concierge workflow, or a limited feature flag experiment, then use the evidence to refine scope, proceed, or stop. How do you handle disagreement between Engineering, Design, and business stakeholders on roadmap priorities? I make the decision criteria explicit, including customer impact, strategic alignment, effort, risk, and opportunity cost. I facilitate a discussion around evidence and trade-offs, document the decision and rationale, and ensure the team understands what was deprioritized and why. Which metrics would you use to evaluate the success of a new workflow feature? I would use a layered metric set: activation and setup completion for adoption, successful workflow execution and engagement for value delivery, reliability and latency for product quality, and retention or expansion signals for longer-term business impact. The exact metrics would be defined before launch and segmented by customer cohort. How does your technical background improve your effectiveness as a product manager? Technical fluency helps me ask better questions about data models, APIs, system constraints, and performance trade-offs. It also lets me collaborate credibly with engineers, prototype lightweight solutions when useful, and break complex initiatives into lower-risk incremental releases. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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