[All remote jobs](https://jobicy.com/jobs.md)[![Cloudinary logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/06/2420d93729403f55a9cf8f6d70dbad81.png)](https://jobicy.com/company/cloudinary.md)[Cloudinary](https://jobicy.com/company/cloudinary.md) # Technical Customer Success Manager AI Summary Cloudinary is seeking a Technical Customer Success Manager to manage a high-volume portfolio of SaaS customers in the United States. The role combines customer-success ownership with hands-on technical guidance using APIs, SDKs, webhooks, integrations, code samples, and proof-of-concept solutions. The manager will run short, transactional engagements that unblock adoption, address risk signals, and identify additional product use cases. Success depends on quickly diagnosing implementation issues, communicating clear next steps, documenting outcomes, and collaborating with Account Management, Product, Marketing, and Education teams. The position is suited to a technically strong CSM, Solutions Engineer, or TAM who can operate effectively in a fast-paced, scalable model.[Apply for this job](#job-application)[View company](https://jobicy.com/company/cloudinary.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished6 Nov 2026Apply before6 Dec 2026Listing views50Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web. Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you. Cloudinary was founded in 2012 to solve a simple problem: making it an easy platform to manage images & videos. Over the years we evolved into a $120 million+ annual recurring revenue business serving 10,000 companies across industries – from the smallest Shopify stores to iconic global brands and other worldwide companies. Cloudinary is now the foundational technology for all images and videos on the internet. Only we provide robust, flexible, and intelligent solutions for every business in the world to harness the power of visual media to tell its story. As a single source of truth for brands’ image and video needs, we also provide a comprehensive array of APIs and integrations to transform every brand into a masterful visual storyteller. If images and video are the electricity powering the new digital world, Cloudinary is the power grid: enabling anyone to easily plug in and “light up” their business with high-impact visual media, without worrying about the science behind the electrical current. The ideal candidate would have a strong interest in both business and technology and must be comfortable in a customer-facing position. You will be the customer’s go-to person for everything Cloudinary-related and should be comfortable with discussing product capabilities and communicating the customer’s voice internally. ### Responsibilities: * Manage a high-volume portfolio of accounts (details below) * Identify customer needs, map them to solutions, and guide customers to resolution quickly and effectively * Introduce relevant next use cases to drive continued adoption and value realization * Build working solutions for customers using Cloudinary APIs, SDKs, webhooks, and integrations, including code samples, proofs of concept, and troubleshooting of customer implementations * Collaborate closely with AMs to support active opportunities and at-risk accounts * Maintain clear and consistent documentation of engagements, including sentiment, and outcomes * Use AI to maximize operational efficiency in prep, follow-up, documentation, and signal triage * Provide feedback to Product, Marketing, and Education teams based on recurring customer needs and trends * Contribute to the development and refinement of Digital playbooks, automations, resources, and scalable solutions (guides, training, etc.) Digital Account Management * Execute a transactional engagement model with short-cycle engagements (2-4 weeks) to resolve specific adoption blockers or use cases * Prioritize interactions using playbooks, campaigns, and inbound signals (AMs, Support), based on: Active sales opportunities (non-renewal) * At-risk signals * Campaign or product-driven initiatives * Lead efficient, solution-oriented customer meetings (typically 30-60 minutes) * Provide clear, actionable guidance and resources, including writing or reviewing code, then hand it back so customers can move forward independently * Balance multiple concurrent engagements while maintaining speed and quality * Re-engage customers as new needs arise ### About You: * Strong technical background, including hands-on experience building solutions with APIs and SDKs (JavaScript, Python, or similar) * Ability to design solutions across the full Cloudinary feature set and debug customer implementations * Experience as a CSM, SE, or TAM at Cloudinary or similar SaaS environment * Strong understanding of Cloudinary products and use cases (or ability to ramp quickly) * Proven experience using AI to maximize operational efficiency, with examples * Proven ability to manage a high volume of customer interactions effectively * Strong problem-solving skills with a focus on identifying and resolving customer pain points quickly * Excellent communication skills, with the ability to guide customers to clear outcomes in short engagements * Ability to prioritize and manage multiple concurrent transactions * Comfortable operating in a fast-paced, scalable engagement model with less structured, ongoing relationships * Track record of driving product adoption and customer value, leading to retention and growth ### Compensation ### Additional Information #LI-BP1 We have you in mind. As an employee, you will experience many benefits, including: Awesome technology Top-talent peers 100% sponsored medical, dental, and vision plans for employees & family HSA company contribution Matching 401k program Robust vacation & wellness policy Annual development stipend Catered lunches or a food stipend Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce. Show more [Apply now >](https://jobicy.com/jobs/159320-technical-customer-success-manager-3.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires both customer-success judgment and practical technical troubleshooting across APIs, SDKs, integrations, and customer code. Managing many concurrent short-cycle engagements increases prioritization pressure and requires rapid, independent decision-making. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$125,000US market range (per year)$105k–$150k0$165k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base salary is disclosed. Estimated US annual market compensation for a Technical Customer Success Manager with API and SaaS implementation responsibilities is $105,000–$150,000, with an estimated midpoint of $125,000 per year; the yearly cadence is inferred from the full-time US professional role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)[API Integration](https://jobicy.com/jobs?search_keywords=API%20Integration.md)[SDK Implementation](https://jobicy.com/jobs?search_keywords=SDK%20Implementation.md)[JavaScript](https://jobicy.com/jobs?search_keywords=JavaScript.md)[Python](https://jobicy.com/jobs?search_keywords=Python.md)[Webhooks](https://jobicy.com/jobs?search_keywords=Webhooks.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Technical Troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20Troubleshooting.md)[Solution Design](https://jobicy.com/jobs?search_keywords=Solution%20Design.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[AI Automation](https://jobicy.com/jobs?search_keywords=AI%20Automation.md)[Customer Communication](https://jobicy.com/jobs?search_keywords=Customer%20Communication.md) Sample interview questionsDescribe a time you helped a customer overcome an API or SDK implementation blocker.I would first reproduce or isolate the issue using logs, code snippets, and the customer's expected workflow. I would then explain the root cause in accessible language, provide a tested example or proof of concept, and document concrete next steps so the customer can maintain the solution independently. How do you prioritize a high volume of short customer engagements? I use a structured prioritization model that weighs account risk, active revenue opportunities, severity of the adoption blocker, customer impact, and time sensitivity. I combine these signals with playbooks and keep engagements focused on a clearly defined outcome. How would you identify an expansion or additional adoption opportunity for a Cloudinary customer? I would review the customer's current implementation, business goals, asset workflow, and recurring pain points. When I see an adjacent use case, such as automated media optimization, transformations, video workflows, or a new integration, I would validate the value hypothesis and coordinate with the account manager on the next step. What is your approach to explaining technical concepts to both developers and business stakeholders? I adjust the level of detail to the audience while keeping the business outcome consistent. Developers receive implementation guidance, examples, and troubleshooting context, while business stakeholders receive a concise explanation of impact, risk, adoption progress, and recommended actions. How have you used AI to improve customer-success operations? I use AI responsibly to prepare account context, summarize engagement notes, identify recurring themes, draft follow-ups, and organize signals for prioritization. I validate outputs before sharing them and use the time saved to focus on customer strategy and complex technical problem solving. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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