[All remote jobs](https://jobicy.com/jobs.md)[![Instacart logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2023/03/fe39c2bc9bb5ebb0b5e24318b1f3b60d.jpeg)](https://jobicy.com/company/instacart.md)[Instacart](https://jobicy.com/company/instacart.md) # Bilingual Customer Experience T3 Specialist (Spanish) AI Summary Instacart is hiring a bilingual Spanish Customer Experience T3 Specialist to provide real-time phone and occasional email support for pharmacy delivery and Instacart Health programs. The role handles sensitive, time-critical customer, shopper, pharmacist, and retail-partner inquiries, with a focus on empathetic resolution and customer advocacy. The specialist will troubleshoot delivery and app-related issues, manage shifting priorities, and surface feedback trends to improve workflows. Candidates need at least one year of customer service or contact-center experience, fluent written and spoken Spanish, strong technology skills, and availability for one of two ET weekday schedules.[Apply for this job](#job-application)[View company](https://jobicy.com/company/instacart.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 17–21 / hourDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished6 Nov 2026Apply before6 Dec 2026Listing views62Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. We’re transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. [Learn more about our flexible approach to where we work.](https://www.instacart.careers/flex-first) ### Overview Join Instacart as a Bilingual Customer Experience T3 Specialist, where you’ll play a key role in supporting the delivery experience for pharmacy orders and contributing to our mission of empowering healthier living. As part of a dedicated team, you’ll help create seamless, empathetic, and impactful interactions that enhance our customers’ trust and satisfaction with Instacart’s services. We are currently seeking a Bilingual Customer Experience T3 Specialist to join our team. In this role, you’ll be the voice of Instacart, delivering exceptional service through real-time calls and occasionally emails. You’ll work directly with customers, shoppers, pharmacists, and retail partners to create personalized support experiences that reflect empathy, kindness, and professionalism. Your work will focus on ensuring customer satisfaction by supporting Instacart Health initiatives like Fresh Funds and delivery-related inquiries for Rx orders, helping users during the moments that matter most. The Instacart Customer Experience Consumer Vanguard team is dedicated to supporting a range of interactions across our customer, shopper, retailer, and partner community. From assisting with inquiries about Fresh Funds under our Instacart Health initiative to supporting Rx customers with prescription delivery and related questions, we provide empathetic and solutions-focused service. Whether resolving app issues or troubleshooting delivery concerns, our team is committed to advocating on behalf of our users and creating exceptional support experiences that contribute to Instacart’s vision of accessible and reliable services for all. ### About the Job * Take ownership of delivering real-time support to customers with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds. * Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale. * Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning. * Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust. * Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes. ### About You Minimum Qualifications * 1+ years of experience in customer service or call center support, with a proven ability to handle high-pressure scenarios. * Superior communication skills, including clear and professional phone etiquette and excellent written skills. * Fluency in Spanish, both spoken and written * Comfort and proficiency with technology, from navigating web-based support platforms to using and troubleshooting smartphone apps (iPhone/Android). * A proven ability to multitask, prioritize, and problem-solve in a fast-paced, constantly changing environment. * A strong sense of empathy, customer advocacy, and sound judgment for creating positive outcomes in difficult or time-sensitive situations. Preferred Qualifications * Experience in delivery-focused customer support, particularly within delivery apps * Familiarity with handling inbound customer service calls and/or working within HIPAA-compliant environments. * Prior experience in a fast-paced, metrics-driven contact center setting. * Proficiency with customer support tools like Salesforce, Geneys, Admin or similar platforms. * A demonstrated ability to identify trends and provide feedback for continuous improvement in processes and workflows. Work Schedule: For Bilingual only: The working hours for this role are Monday – Friday 9:00 AM – 6:00 PM ET or Friday – Tuesday 9:00 AM – 6:00 PM ET #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy [here](https://instacart.careers/flex-first/). Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings [here](https://instacart.careers/taste-of-instacart/). For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $20.67—$20.92 USD WA $19.71—$20.92 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $19.23—$20.19 USD All other states $17.31—$18.27 USD Show more [Apply now >](https://jobicy.com/jobs/159327-bilingual-customer-experience-t3-specialist-spanish.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires calm, accurate decision-making during high-pressure calls involving prescription deliveries and rapidly changing processes. Complexity is moderate because cases can be sensitive and escalated, but the role operates within established support workflows and manager collaboration. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Market rate$19.12US market range (per hour)$18–$230$25.30 AI insightThe hourly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a location-dependent US base-pay range of $17.31–$20.92 USD per hour; the hourly cadence is inferred from the rate levels and role context because the posting does not explicitly state “per hour.” The overall midpoint across disclosed ranges is $19.115 per hour. Estimated US market pay for a bilingual customer-experience specialist supporting delivery and health-related inquiries is $18–$23 USD per hour; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Bilingual Spanish communication](https://jobicy.com/jobs?search_keywords=Bilingual%20Spanish%20communication.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Call center support](https://jobicy.com/jobs?search_keywords=Call%20center%20support.md)[Phone etiquette](https://jobicy.com/jobs?search_keywords=Phone%20etiquette.md)[Customer advocacy](https://jobicy.com/jobs?search_keywords=Customer%20advocacy.md)[Empathy](https://jobicy.com/jobs?search_keywords=Empathy.md)[Issue resolution](https://jobicy.com/jobs?search_keywords=Issue%20resolution.md)[Delivery support](https://jobicy.com/jobs?search_keywords=Delivery%20support.md)[Mobile app troubleshooting](https://jobicy.com/jobs?search_keywords=Mobile%20app%20troubleshooting.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[HIPAA awareness](https://jobicy.com/jobs?search_keywords=HIPAA%20awareness.md)[Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md)[Priority management](https://jobicy.com/jobs?search_keywords=Priority%20management.md)[Trend analysis](https://jobicy.com/jobs?search_keywords=Trend%20analysis.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md) Sample interview questionsHow would you handle a Spanish-speaking customer whose prescription delivery has not arrived and who is becoming frustrated?I would first acknowledge the urgency and frustration, confirm the customer’s details according to privacy procedures, and clearly explain the steps I am taking. I would review the delivery status, coordinate with the appropriate shopper, pharmacy, or internal team, offer available resolution options, and provide a realistic follow-up expectation in Spanish. Describe how you prioritize several live cases when all customers say their issue is urgent. I quickly assess impact, time sensitivity, safety or prescription-related considerations, and available service-level guidance. I address cases with the highest immediate customer impact first, communicate expected wait times transparently, and document each interaction so no case loses context. What experience do you have using customer-support technology? I am comfortable using web-based ticketing and CRM tools to review account history, document interactions, route cases, and monitor follow-ups. I can also guide customers through basic iPhone and Android troubleshooting in clear, nontechnical language. How would you identify and report a recurring customer issue? I would document consistent case details, such as the workflow stage, error pattern, customer impact, and frequency. I would then share a concise trend summary with my manager, including examples and a practical recommendation for a process, knowledge-base, or product improvement. How do you maintain empathy while following policies in a metrics-driven contact center? I use active listening and acknowledge the customer’s situation before explaining the policy in plain language. Even when I cannot provide the requested outcome, I focus on the options I can offer, set accurate expectations, and ensure the customer feels heard and respected. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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