[All remote jobs](https://jobicy.com/jobs.md)[![Rithum logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fe3986d8-221-1.jpeg)](https://jobicy.com/company/rithum.md)[Rithum](https://jobicy.com/company/rithum.md) # Technical Account Manager AI Summary The Technical Account Manager serves as a technical advisor for enterprise and strategic e-commerce clients using Rithum’s platform. The role combines implementation planning, data and channel expertise, platform optimization, and root-cause analysis for technical issues. It requires close collaboration with Client Success, Product, Engineering, and client technical and business stakeholders. The successful candidate will manage several client activities independently, maintain accurate CRM case records, and use AI-enabled tools to improve analysis, documentation, and repeatable workflows. The position is a full-time, US-remote client-facing role with limited travel of up to 10%.[Apply for this job](#job-application)[View company](https://jobicy.com/company/rithum.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 60k–100k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished6 Nov 2026Apply before6 Dec 2026Listing views41Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Technical Account Manager (TAM), you are responsible for providing technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. Working closely with Client Success Managers, you will translate client objectives into technical solutions, support channel implementations, optimize platform performance, and resolve technical challenges. You will combine technical knowledge, project management, and client partnership skills to help clients effectively use Rithum’s platform and achieve their business goals. At Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance. Responsibilities Client & Technical Account Management * Serve as a consistent technical point of contact and trusted advisor for assigned clients, managing day-to-day activities and ensuring timely execution through ownership and cross-functional collaboration. * Develop and execute channel implementation plans aligned with channel requirements, client objectives, and Rithum platform capabilities. * Provide technical guidance that helps clients overcome challenges, adopt Rithum solutions, and realize value from the platform. * Build trusted relationships with client technical and business stakeholders, translating technical concepts and requirements for varied audiences. Platform Optimization & Issue Resolution * Execute optimization strategies across the Rithum platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization. * Conduct technical reviews to identify opportunities for improved platform performance, adoption, and operational efficiency. * Troubleshoot technical issues, perform root cause analysis, and coordinate resolution with Product, Engineering, Client Success, and Client Success Engineering. * Maintain strong knowledge of Rithum platform functionality, channel requirements, data flows, and emerging capabilities. * Support feature adoption, technical roadmap discussions, and client feedback loops. Collaboration, AI & Continuous Improvement * Bridge communication between client technical teams and internal stakeholders to ensure shared understanding, clear ownership, and effective execution. * Use AI-enabled tools to accelerate analysis, troubleshooting, documentation, research, and routine workflows while applying appropriate judgment and validation. * Identify opportunities to improve personal and team efficiency through AI, automation, and repeatable technical processes. * Contribute technical knowledge, documentation, and learnings that strengthen team practices and the client experience. * Maintain case discipline in Rithum’s CRM, recording work performed, decisions made, and effort against cases so that client reporting, service-level tracking, and scope management remain accurate. * Participate in team cadences, including pod stand-ups and team meetings, contributing account context, escalations, and blockers that require cross-functional visibility. Qualifications Minimum Qualifications * 2+ years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer, preferably within a B2B SaaS environment. * Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization. * Foundational understanding of channel requirements, data mapping, feed architecture, and related technical concepts. * Ability to independently manage technical projects and coordinate work across technical and non-technical stakeholders. * Strong proficiency using Excel and experience with Salesforce, JIRA, or similar workflow and project-tracking tools. * Demonstrated ability to use AI-enabled tools, such as Microsoft Copilot, to improve productivity, analysis, problem-solving, or documentation, with an ongoing interest in emerging technologies. * Strong analytical and problem-solving skills, including root cause analysis and issue resolution. * Strong verbal and written communication skills. * Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making. Preferred Qualifications * Bachelor’s degree in business, engineering, computer science, or a related field. * 3+ years of relevant experience in technical account management, solutions engineering, implementation, or a related discipline. * Experience with e-commerce, retail technology, marketplaces, or product data platforms. * Familiarity with SaaS deployment models and scalable system design. * Experience working in cross-functional environments supporting enterprise or strategic clients. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: * Partner with the leading brands and retailers. * Connect with passionate professionals who will help support your goals. * Participate in an inclusive, welcoming work atmosphere. * Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. * Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $60,000-$100,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits * Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 * A 6% 401(k) match * Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days * 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave * Accident, critical illness, and hospital indemnity insurance * Pet insurance * Legal assistance and identity theft insurance plans * Life insurance 2x salary * Access to the Calm app and the Employee Assistance Program * $65/month Remote work stipend for internet * Culture and team-building activities * Tuition assistance * Career development opportunities * Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We’re committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the [Accommodations Request Form](https://forms.office.com/r/v1qDcUpHLw). Your comfort and accessibility are important to us, and we’re here to ensure a seamless experience as you explore opportunities with our team. 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This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis role requires balancing technical troubleshooting, implementation work, platform optimization, and enterprise stakeholder management. Success depends on independently prioritizing client needs while coordinating effective resolutions across multiple internal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$80,000US market range (per year)$70k–$115k0$126.50k AI insightThe employer discloses a base salary of $60,000–$100,000 USD per year, with a midpoint of $80,000. The estimated US market range for a Technical Account Manager with SaaS, e-commerce implementation, and enterprise client support responsibilities is approximately $70,000–$115,000 USD per year. A discretionary bonus of 10% of annual base salary may be available but is excluded from the base-pay analysis. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[SaaS implementation](https://jobicy.com/jobs?search_keywords=SaaS%20implementation.md)[E-commerce platforms](https://jobicy.com/jobs?search_keywords=E-commerce%20platforms.md)[Client onboarding](https://jobicy.com/jobs?search_keywords=Client%20onboarding.md)[Platform optimization](https://jobicy.com/jobs?search_keywords=Platform%20optimization.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Data mapping](https://jobicy.com/jobs?search_keywords=Data%20mapping.md)[Feed architecture](https://jobicy.com/jobs?search_keywords=Feed%20architecture.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[JIRA](https://jobicy.com/jobs?search_keywords=JIRA.md)[Microsoft Excel](https://jobicy.com/jobs?search_keywords=Microsoft%20Excel.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Project coordination](https://jobicy.com/jobs?search_keywords=Project%20coordination.md)[AI-enabled productivity tools](https://jobicy.com/jobs?search_keywords=AI-enabled%20productivity%20tools.md)[Technical documentation](https://jobicy.com/jobs?search_keywords=Technical%20documentation.md) Sample interview questionsDescribe how you would approach a client whose product feed is failing to meet a marketplace channel’s requirements.I would first confirm the business impact and review the feed errors, mapping rules, and recent changes. I would isolate whether the issue originates in source data, transformation logic, or channel-specific validation, then create an action plan with owners and deadlines. I would keep the client informed in clear business terms while coordinating technical remediation internally. How do you balance multiple enterprise client priorities and escalations? I assess urgency, customer impact, contractual commitments, and dependencies, then document priorities in the case-management system. I communicate expected timelines early, escalate blockers with relevant context, and revisit priorities as new information emerges. This maintains transparency while ensuring the highest-impact work receives attention first. Give an example of explaining a technical issue to a non-technical stakeholder. I avoid jargon and begin with the operational outcome, such as delayed product publication or reduced channel visibility. I explain the cause using a simple flow of what happened, what it affects, and what actions are being taken. I then provide clear decisions or inputs needed from the stakeholder and confirm understanding. What metrics would you use to evaluate platform adoption and optimization for a client? I would use metrics tied to the client’s goals, such as channel activation, feed completeness and error rates, time to implementation, feature adoption, case volume and resolution time, and relevant commercial outcomes such as repricing or promotion performance. I would establish a baseline and review trends with the client regularly. How have you used AI tools responsibly in technical account work? I use AI tools to accelerate research, summarize issue histories, draft documentation, and identify patterns in structured information. I validate all outputs against source data and platform knowledge before sharing them, particularly when client data, security, or production decisions are involved. 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