[All remote jobs](https://jobicy.com/jobs.md)[![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png)](https://jobicy.com/company/supabase.md)[Supabase](https://jobicy.com/company/supabase.md) # Technical Account Manager (APJ) AI Summary Supabase is hiring a Technical Account Manager to act as the primary technical partner for strategic customers in Japan after the sale. The role combines technical onboarding, architecture validation, proactive risk identification, upgrade planning, and coordination of complex escalations with Support and Engineering. The TAM will translate customer needs into actionable Product and Engineering feedback while supporting retention, renewals, and expansion opportunities. Candidates need substantial production-systems experience, strong database and infrastructure knowledge, and the ability to communicate effectively with both executives and senior engineers. This is a fully remote, globally distributed role with a Japan-specific hiring location.[Apply for this job](#job-application)[View company](https://jobicy.com/company/supabase.md)ShareRemote from[Japan](https://jobicy.com/job-region/japan.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished7 Nov 2026Apply before7 Dec 2026Listing views28Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [Supabase](https://jobicy.com/company/supabase.md) Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ### About the Role We’re seeking a Technical Account Manager (TAM) to be the primary technical partner for our Team & customers after the sale, helping them adopt, operate, and get long-term value from Supabase. At Supabase, TAMs are the technical owners of their assigned accounts, working closely with our most valuable customers to: * Understand each customer’s architecture, use cases, constraints, and goals. * Validate deployments and guide customers through onboarding and early success. * Proactively surface risks and optimization opportunities before they become incidents. * Coordinate internal teams on complex escalations and drive root cause analysis. * Align Supabase capabilities with the customer’s roadmap. Successful TAMs are proactive, technically credible, and customer-first. TAM is a relationship, not a response channel: you’ll act as an extension of your customers’ teams and advocate on their behalf within Supabase. You’ll be joining our Success team, where you will be expected to lead and innovate around the following areas of responsibility: Technical Ownership & Onboarding Act as the technical owner for your assigned accounts, documenting environments, mapping dependencies, and tracking technical risks. Validate architecture and deployment plans after the sale, guide initial configuration and best practices, and make sure customers understand platform capabilities and limitations. Help customers reach early success milestones to shorten time to value and reduce early friction. Proactive Technical Guidance Regularly review customer environments and usage patterns to identify scalability, performance, reliability, security, and compliance risks and opportunities. Plan upgrades and lifecycle events, and run architecture reviews for upcoming initiatives, including capacity and growth planning, feature readiness, and early identification of technical blockers. Escalation & Collaboration Coordinate across Support and Engineering on complex or high-impact issues. TAMs are not frontline support, but provide the context, prioritization, and follow-through that drive resolution, root cause analysis, and preventative action. Serve as the voice of the customer to Engineering and Product, sharing specific, reproducible feedback on recurring pain points and taking part in beta and early access programs. Partner with Sales and Customer Success on account health and retention, with technical input on renewals, expansions, and evaluations, and early flags on risks to satisfaction. ### Preferred Experience 6+ years of relevant work experience in engineering, SRE, technical consulting, or similar, including operating production systems under real constraints. Strong technical depth across database internals, scalability, security posture, and infrastructure tradeoffs. You understand a customer’s architecture as well as they do, without escalating every question. A proactive mindset: you spot risks and optimization opportunities before the customer does, and you treat your accounts like a personal portfolio. Sound escalation judgment: you know when to escalate, when to resolve internally, and how to communicate clearly under pressure without creating noise. Very strong communication skills. TAMs explain complex issues to non-technical executives and root causes to senior engineers, often in the same day. Awareness of how TAM performance shows up in retention and NRR, including surfacing expansion signals and renewal risks early. Experience working in async or globally distributed teams. ### What We Offer * Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. * ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. * Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. * Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. * Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. * Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. * Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ### About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. * ~400 team members * 60+ countries * 20+ languages spoken * Over $1B raised (including our $500M Series F) * 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. Show more [Apply now >](https://jobicy.com/jobs/159468-technical-account-manager-apj.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior customer-facing technical role requiring deep judgment across databases, security, scalability, production operations, and account risk. The TAM must independently prioritize a portfolio of important accounts while coordinating high-impact issues across multiple internal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$130,000US market range (per year)$100k–$165k0$181.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence and USD market estimate are inferred for a senior Technical Account Manager with production infrastructure and database expertise; actual compensation may vary by location, employment arrangement, and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[PostgreSQL](https://jobicy.com/jobs?search_keywords=PostgreSQL.md)[Database architecture](https://jobicy.com/jobs?search_keywords=Database%20architecture.md)[Production systems](https://jobicy.com/jobs?search_keywords=Production%20systems.md)[Site reliability engineering](https://jobicy.com/jobs?search_keywords=Site%20reliability%20engineering.md)[Cloud infrastructure](https://jobicy.com/jobs?search_keywords=Cloud%20infrastructure.md)[Scalability planning](https://jobicy.com/jobs?search_keywords=Scalability%20planning.md)[Security assessment](https://jobicy.com/jobs?search_keywords=Security%20assessment.md)[Incident escalation](https://jobicy.com/jobs?search_keywords=Incident%20escalation.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Technical consulting](https://jobicy.com/jobs?search_keywords=Technical%20consulting.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[Account retention](https://jobicy.com/jobs?search_keywords=Account%20retention.md) Sample interview questionsHow would you approach the first 30 days with a new strategic customer?I would begin by documenting the customer architecture, critical workloads, stakeholders, dependencies, success criteria, and known risks. I would then validate the deployment plan, establish operational and communication cadences, and agree on measurable early-success milestones. Describe how you would identify a scalability risk before it becomes an incident. I would review workload patterns, database performance signals, capacity trends, query behavior, growth assumptions, and upcoming product changes. I would turn findings into a prioritized plan with clear ownership, timelines, expected impact, and follow-up validation. How do you manage a high-impact escalation when Engineering and Support are involved? I establish the customer impact, severity, technical facts, and a single communication path early. I provide Engineering with reproducible context and business priority, keep the customer informed with accurate updates, and ensure root-cause and prevention actions are tracked after resolution. How would you explain a database reliability issue to both an executive and a senior engineer? For an executive, I would focus on customer impact, risk, mitigation status, and decision points in concise language. For an engineer, I would provide the relevant evidence, architecture context, failure mode, hypotheses, and proposed remediation steps. What signals would make you raise a renewal or expansion risk with Customer Success and Sales? I would flag declining adoption, unresolved reliability concerns, missed success milestones, stakeholder disengagement, recurring support patterns, or misalignment between product capabilities and the customer roadmap. I would pair the signal with a technical account plan and recommended next actions. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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