[All remote jobs](https://jobicy.com/jobs.md)[![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png)](https://jobicy.com/company/cloudbeds.md)[Cloudbeds](https://jobicy.com/company/cloudbeds.md) # Onboarding Project Manager – NORAM AI Summary Cloudbeds is seeking an Onboarding Project Manager to lead mid-market hospitality customers from sales handoff through go-live, adoption, and transition to Account Management. The role owns implementation scope, timelines, milestones, risk management, stakeholder alignment, and customer communications. It requires hotel operations experience, SaaS or customer-facing project management experience, and professional fluency in English, Portuguese, and Spanish. Success depends on coordinating Sales, Product, Support, Professional Services, Onboarding, and Account Management while maintaining a high-touch customer experience.[Apply for this job](#job-application)[View company](https://jobicy.com/company/cloudbeds.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUSD 70k–80k / yrDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceSeniorPublished7 Nov 2026Apply before7 Dec 2026Listing views62Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. What Makes [Cloudbeds](https://jobicy.com/company/cloudbeds.md) Unique At [Cloudbeds](https://www.cloudbeds.com/), we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte’s Technology Fast 500 again, but we’re just getting started. How You’ll Make an Impact: As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes. You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment. Our Onboarding Project Management Team: Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes. What You Bring to the Team: * Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management * Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations * Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle * Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps * Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction * Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams * Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success What Sets You Up for Success: * Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken * Minimum 4 years of experience in hotel operations or hotel management * At least 1 year of project management experience within a SaaS or customer-facing environment * Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization * Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment * Strong communication, relationship management, and customer-facing presentation skills * Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs Bonus Skills to Stand Out (Optional): * At least 1 year of project management experience within a hospitality SaaS environment * Previous experience with customer implementation & onboarding at a hospitality SAAS company * Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $70,000 – $80,000 USD #LI-SD1 Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect – Your Journey with Us Behind Cloudbeds’ revolutionary technology is a team redefining what’s possible in hospitality. We’re 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it, and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at [cloudbeds.com](https://www.cloudbeds.com/) Cloudbeds [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards): * Winner – Hotel Management Software | HotelTechAwards (2026) * Overall 10 Best Places to Work | HotelTechAwards (2026) * Overall Top 10 Hotelier’s Choice | HotelTechAwards (2026) * Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) * Most Loved Workplace® Certified (2024) * Deloitte Technology Fast 500 (2024) Discover our Benefits: * Remote First, Remote Always * PTO in accordance with local labor requirements * Fully Paid Parental Leave * Home office stipend based on country of residency * Professional development courses in Cloudbeds University * Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome – A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. Show more [Apply now >](https://jobicy.com/jobs/159473-onboarding-project-manager-noram.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role manages several customer implementations with cross-functional dependencies, adoption targets, and escalation risks. Trilingual customer-facing communication and prior hotel operations knowledge add meaningful complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$75,000US market range (per year)$70k–$95k0$104.50k AI insightThe employer explicitly states annual compensation of $70,000–$80,000 USD, with a midpoint of $75,000 per year. Estimated US/Canada market compensation for a mid-market SaaS onboarding project manager with hospitality expertise is approximately $70,000–$95,000 USD annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[SaaS implementation](https://jobicy.com/jobs?search_keywords=SaaS%20implementation.md)[Hospitality operations](https://jobicy.com/jobs?search_keywords=Hospitality%20operations.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Timeline management](https://jobicy.com/jobs?search_keywords=Timeline%20management.md)[Client presentations](https://jobicy.com/jobs?search_keywords=Client%20presentations.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Spanish](https://jobicy.com/jobs?search_keywords=Spanish.md)[Portuguese](https://jobicy.com/jobs?search_keywords=Portuguese.md)[English](https://jobicy.com/jobs?search_keywords=English.md) Sample interview questionsHow do you structure an onboarding project from sales handoff through go-live?I begin with a structured handoff to confirm customer goals, scope, stakeholders, commercial commitments, risks, and success measures. I then build a milestone-based plan covering kickoff, configuration, training, testing, go-live, adoption review, and transition to account management, with clear owners and communication cadences. Describe how you would manage a customer whose onboarding is falling behind schedule. I would identify the specific blocker, its owner, customer impact, and recovery options. I would communicate the risk transparently, revise the project plan with realistic dates and dependencies, escalate internally when necessary, and keep the customer focused on the highest-value actions needed to reach go-live. How do you balance a high-touch customer experience with managing multiple implementations? I use consistent project templates, defined meeting cadences, action logs, and milestone dashboards so routine work is efficient and visible. This allows me to reserve focused time for customers with complex requirements, risks, or adoption challenges while ensuring every customer receives clear and timely communication. What metrics would you use to assess onboarding success? I would track time to go-live, milestone completion, training completion, configuration readiness, product utilization, adoption of key workflows, unresolved risks, and customer sentiment. I would also assess whether the customer has achieved the success outcomes agreed during kickoff before transitioning ownership to Account Management. How would your hotel operations background help you implement hospitality SaaS for customers? Hotel operations experience helps me understand the practical pressures faced by property teams, including reservations, distribution, guest service, reporting, and staff adoption. I can translate platform capabilities into operational outcomes, anticipate implementation concerns, and communicate in a way that builds credibility with hoteliers. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Vonage logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1bac058d-221.jpg) Vonage Nov 7 New ### [Senior Director, BSS Transformation](https://jobicy.com/jobs/159477-senior-director-bss-transformation.md) Join Vonage and help us innovate cloud communications for businesses worldwide! 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