[All remote jobs](https://jobicy.com/jobs.md)[![ExtraHop logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/4800f505-221.jpg)](https://jobicy.com/company/extrahop.md)[ExtraHop](https://jobicy.com/company/extrahop.md) # Customer Success Manager I | Poland AI Summary ExtraHop is hiring a Customer Success Manager I to guide Polish customers in adopting its network detection and response platform. The role focuses on onboarding, customer-health assessment, success planning, enablement, recurring business reviews, renewals, and identifying expansion opportunities. The manager will coordinate closely with Sales, Marketing, Product, Support, and Professional Services while representing customer needs internally. Strong German and English communication skills are essential, and cybersecurity or networking knowledge is a valuable advantage. This is a customer-facing role requiring independent ownership, meticulous follow-through, and flexibility to support international customers.[Apply for this job](#job-application)[View company](https://jobicy.com/company/extrahop.md)ShareRemote from[Poland](https://jobicy.com/job-region/poland.md)SalaryPLN 180k–193k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished7 Nov 2026Apply before7 Dec 2026Listing views37Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. At [ExtraHop](https://jobicy.com/company/extrahop.md), we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running. Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you. Position Summary As a member of our Customer Success team, you’ll have the opportunity to unleash your expertise to wow customers and make a difference in an exciting, growing company. At ExtraHop, we provide solutions for mission-critical business and technology problems across a vast array of industries and technologies. With us, you’ll deliver solutions that customers previously thought infeasible or impossible to solve. Join us and you’ll find we have a supportive home team, great customers, and a product that customers love. Key Responsibilities * Analyze customer requirements and promote the highest value application of ExtraHop in our customer’s business environment. * Help to secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services. * Engage ExtraHop end-users to provide targeted assistance and enablement. * Assessing customer needs and coordinating high-value services such as ExtraHop Professional Services and advanced training. * Lead and facilitate new customer’s initial onboarding and introduction to ExtraHop. * Assess and document customer health and maturity levels to improve customer engagement strategy. * Execute direct customer engagement workflows and automated processes to evangelize ExtraHop and engage a wide cross-section of our user community. * Assist and contribute to ExtraHop’s Voice of Customer activities and provide influential input on product and service roadmap priorities. * Work with a diverse cross-section of ExtraHop’s business units and represent customer needs and expectations. * Champion customer needs and opportunities for product enhancement with ExtraHop development teams. * Develop and maintain Customer Success Plans documenting customer’s desired outcomes and value expectations. * Promote customers’ use of our community platform and self-service capabilities. * Develop deep customer relationships across the customer organizations with key stakeholders and technology leaders. * Recognize organic opportunities for expansion/growth and engage the Sales team to pursue. * Host and conduct recurring customer meetings, working sessions, and Business Reviews with customers. * Operate as the nexus for customer engagement and strategy with other ExtraHop teams such as Sales, Marketing, Product, and Support. Required Qualifications * Essential Language skills: German & English * Any formal qualifications or training attended in Cyber Security or Networking a Plus Essential Skills and Competencies * Exceptional verbal and written communication skills * Ability to present to a variety of audiences * Track record of building and managing relationships, both Internally and with Customers * Documenting Notes, Actions and Next steps to a high standard with strong follow up discipline. * Ability to work Flexible hours to support International Customers * Growth mindset: Desire and passion to build and growth technical skills and knowledge in Cyber and Networking * First class attention to detail. * Takes ownership of all tasks, working flexibly with independent initiative and direction from Customer Success Management * Any experience with project management, customer success or customer relationship management is a plus. * Intermediate-level skills with general corporate applications such as Email, Spreadsheets and Presentations Compensation & Benefits: The salary range for this role is 180,000 – 193,000 PLN per year, plus eligibility for sales commissions and stock option grants. ABOUT EXTRAHOP ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments. This comprehensive approach and market innovation have earned ExtraHop unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms, including the 2025 Gartner® Magic Quadrant for Network Detection and Response™, the 2025 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2025 Gigamon® Radar Report for Network Detection and Response. Since 2007, ExtraHop has consistently helped organizations worldwide extract in-depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise. OUR VALUES Our culture is rooted in our five Values. These set the expectations for how we work individually and collectively as a team. Lead with Purpose: We are driven to deliver results that create a positive impact for our customers, partners, and colleagues. Act with Integrity: We operate with transparency, authenticity, and always in the best interest of the company. Find a Way: We are resourceful, tackle hard problems with a sense of urgency and ownership, and do what it takes to get the job done. Innovate: We listen to customers, partners, and the market, and respectfully push boundaries and challenge the status quo. Share Success: We run together, we win together. We value diverse perspectives, hold space for all voices, and achieve the best results as a team. BENEFITS Employees’ wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits: * Health, Dental, and Vision Benefits * Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time * Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan * FSA and Dependent Care Accounts + EAP, where applicable * Educational Reimbursement * 401k with Employer Match or Pension where applicable * Pet Insurance (US Only) * Parental Leave (US Only) * Hybrid and Remote Work Model Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today! To learn more, visit [our website](https://www.extrahop.com/) or follow us on [LinkedIn](https://www.linkedin.com/company/extrahop-networks/). Create a Job Alert Interested in building your career at ExtraHop? Get future opportunities sent straight to your email. Show more [Apply now >](https://jobicy.com/jobs/159478-customer-success-manager-i-poland.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines relationship management with enough technical context to discuss cybersecurity and networking solutions credibly. It requires managing multiple customer workflows, stakeholders, renewals, and follow-up actions with limited day-to-day supervision. ## Salary analysis Estimated compensation compared with the broader PLN market for similar roles. Estimated job median (per year)Market ratePLN186,500PLN market range (per year)PLN160k–PLN220k0PLN242.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of 180,000–193,000 PLN per year, with commissions and stock options listed separately. The midpoint base salary is 186,500 PLN annually. Estimated market base pay for an early-career Customer Success Manager with German-language capability and cybersecurity exposure in Poland is approximately 160,000–220,000 PLN per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success management](https://jobicy.com/jobs?search_keywords=Customer%20success%20management.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Customer health assessment](https://jobicy.com/jobs?search_keywords=Customer%20health%20assessment.md)[Renewal support](https://jobicy.com/jobs?search_keywords=Renewal%20support.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[German language proficiency](https://jobicy.com/jobs?search_keywords=German%20language%20proficiency.md)[English language proficiency](https://jobicy.com/jobs?search_keywords=English%20language%20proficiency.md)[Cybersecurity fundamentals](https://jobicy.com/jobs?search_keywords=Cybersecurity%20fundamentals.md)[Networking fundamentals](https://jobicy.com/jobs?search_keywords=Networking%20fundamentals.md)[Business reviews](https://jobicy.com/jobs?search_keywords=Business%20reviews.md)[Customer success planning](https://jobicy.com/jobs?search_keywords=Customer%20success%20planning.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Presentation skills](https://jobicy.com/jobs?search_keywords=Presentation%20skills.md) Sample interview questionsHow would you approach onboarding a new customer to ExtraHop?I would first confirm the customer’s business goals, technical environment, stakeholders, and desired outcomes. I would then create a documented success plan with milestones, enablement sessions, ownership, and regular checkpoints to monitor adoption and value realization. How do you identify and respond to a customer health risk? I monitor engagement, product adoption, unresolved issues, stakeholder changes, and progress against agreed outcomes. If risk appears, I validate the root cause with the customer, coordinate the right internal resources, agree on a recovery plan, and track actions through to resolution. Describe how you would communicate the value of a technical security product to both executives and end users. For executives, I would focus on business outcomes such as risk reduction, operational resilience, and return on investment. For end users, I would focus on practical workflows, relevant capabilities, and enablement that helps them use the product effectively. How would you uncover an expansion opportunity without making the relationship feel overly sales-driven? I would start with the customer’s objectives and listen for unmet needs, new environments, or teams that could benefit from the platform. Once a meaningful use case is validated, I would share the customer context with Sales and jointly position the opportunity as a solution to their stated goals. How do you maintain strong follow-through across multiple customer accounts? I use structured meeting notes, clearly assigned owners, due dates, and regular account reviews. I prioritize actions by customer impact and risk, maintain accurate CRM records, and proactively communicate status updates so customers and internal partners remain aligned. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![ExtraHop logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/4800f505-221.jpg) ExtraHop Nov 7 New ### [Customer Success Manager I | Spain](https://jobicy.com/jobs/159479-customer-success-manager-i-spain.md) At ExtraHop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure… * ![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png) Supabase Nov 7 New ### [Technical Account Manager (APJ)](https://jobicy.com/jobs/159468-technical-account-manager-apj.md) About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All… * ![CoderPad logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/57995875e79f20bb0cd2cadad1b52775.jpeg) CoderPad Nov 7 New ### [Senior Customer Success Manager](https://jobicy.com/jobs/154774-senior-customer-success-manager-18.md) CoderPad‘s mission is to create a more inclusive and strong tech community. How? By improving the technical interviewing experience with tools that allow for standardization and consistency, while reducing bias… * ![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg) Dandy Nov 7 New ### [Clinical Support Expert](https://jobicy.com/jobs/154764-clinical-support-expert.md) Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify… * ![Roboflow logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/8cd75e4b-221.webp) Roboflow Nov 7 New ### [Support Engineer](https://jobicy.com/jobs/152566-support-engineer.md) Who We Are Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the… * ![Ajax Systems logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/572c9c27-221.png) Ajax Systems Nov 7 New ### [Area Pre-Sales Engineer France](https://jobicy.com/jobs/152572-area-pre-sales-engineer-france.md) Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180… * ![Meta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/750f86a9-221.jpeg) Meta Nov 7 New ### [Client Solutions Manager](https://jobicy.com/jobs/150189-client-solutions-manager.md) The Client Solutions Manager for Meta’s Global Business Group is a professional with proven experience in scoping, developing and implementing strategies and plans that increase impact, putting our customers at… * ![DevRev logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b31a8683-221.png) DevRev Nov 7 New ### [AI Outcomes Manager](https://jobicy.com/jobs/152573-ai-outcomes-manager.md) About DevRev At DevRev, we’re building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a… * ![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg) Samsara Nov 6 New ### [Customer Success Account Manager, Mid-Market – German](https://jobicy.com/jobs/159427-customer-success-account-manager-mid-market-german.md) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of… * ![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg) Samsara Nov 6 New ### [Customer Success Account Manager, Mid-Market](https://jobicy.com/jobs/159424-customer-success-account-manager-mid-market.md) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of… [Browse all jobs](https://jobicy.com/jobs.md)