[All remote jobs](https://jobicy.com/jobs.md)[![Karbon logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/13eaf3d2-221.png)](https://jobicy.com/company/karbon.md)[Karbon](https://jobicy.com/company/karbon.md) # Billing Analyst AI Summary Karbon is seeking a Billing Analyst to support subscription billing operations for its SaaS platform. The role handles customer billing inquiries, recurring invoicing, account adjustments, data validation, and routine reconciliations. The analyst will use Zuora, Salesforce, and integrated CRM systems while collaborating with Customer Support, Sales Operations, Customer Success, and Accounting. Candidates need 2–4 years of billing, accounts receivable, or revenue operations experience and must be available during Pacific or Central US working hours. This is a fully remote role for candidates based in the Philippines.[Apply for this job](#job-application)[View company](https://jobicy.com/company/karbon.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUndisclosedDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceSeniorPublished7 Nov 2026Apply before7 Dec 2026Listing views46Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About [Karbon](https://jobicy.com/company/karbon.md) Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine’s Best Small Workplaces™ List. We’re looking for a Billing Analyst to join our Finance team. In this role, you will support daily billing operations, ensure accuracy across subscription lifecycles, and deliver excellent service to internal stakeholders and external customers. You will work closely with senior team members and cross-functional partners to execute standard billing procedures, resolve routine inquiries, and maintain high standards of data integrity in our billing systems. This is a fully remote position open to candidates based in the Philippines. We offer competitive compensation, benefits, and meaningful opportunities for professional growth. If you are detail-oriented, eager to learn, and passionate about financial operations, we encourage you to apply! You must be willing to work Pacific or Central US hours. ### About the Role! Customer Support & Communication * Act as a primary point of contact for routine customer billing inquiries, delivering professional, accurate, and empathetic responses. * Manage and resolve Salesforce cases generated from billing inquiry submissions to the billing support email, ensuring a 24-hour/1 business day response time for initial cases and all follow-up communications. * Address customer inquiries regarding invoices, payments, billing errors, credits, refunds, cancellation requests, and subscription setup/billing with accuracy. * Partner with Customer Support and Account Management teams to resolve complex questions, escalating edge cases to Senior Billing Analysts or management when necessary. Day-to-Day Billing Operations * Execute standard end-to-end billing cycles for subscription accounts, including processing recurring invoices, mid-term updates, and account adjustments. * Monitor and verify billing data accuracy prior to invoice distribution, minimizing errors and credit memos. * Investigate and resolve routine billing discrepancies and customer account inquiries in a timely manner. Systems & Record Maintenance * Maintain clean, accurate subscription records and customer account details in Zuora and integrated CRM platforms. * Follow established standard operating procedures (SOPs) for data entry, system updates, and task tracking. * Assist with system data cleanup projects and regular reconciliation tasks as needed. Cross-Functional Collaboration * Collaborate with Sales Operations, Customer Success, and Accounting teams to ensure smooth handoffs and aligned processes. * Participate in team meetings and contribute feedback on opportunities to simplify or improve standard billing workflows. ### About You! * 2–4 years of experience in billing operations, accounts receivable, or revenue operations, preferably in a SaaS or subscription-based environment. * Hands-on experience with billing platforms (e.g., Zuora) and CRM software (e.g., Salesforce). * Solid understanding of basic accounting principles and subscription billing mechanics. * High level of attention to detail and accuracy when handling numerical data and customer accounts. * Strong written and verbal communication skills with a customer-first mindset. * Ability to prioritize workload, manage multiple daily tasks, and meet deadlines in a fast-paced environment. * Self-motivated with a strong desire to learn and grow within the Finance and Operations organization. Why work at Karbon? * Industry-leading benefits package including medical, dental, and vision insurance for you and up to three eligible dependents. Also: * Work-from-home allowance * Rice subsidy * Meal allowance per working day * Laundry allowance * 15 paid time off days per year (which includes 5 Karbon Days per year) * 7 Sick leave days per year * Internet and work-from-home subsidy * Discretionary bonus program * Work with (and learn from) a very experienced team * Be part of a startup team that will continue to grow around you * Flexible approach to work environment (we believe in trust and autonomy) * A culture of open communication, consistent feedback, and full transparency into company results, metrics, and financial positio Please be aware that Karbon will only contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links. Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. 😛 If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you! Show more [Apply now >](https://jobicy.com/jobs/159532-billing-analyst-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe work requires careful handling of subscription billing data, invoices, credits, refunds, and customer cases, where errors can affect revenue and customer experience. Procedures are established and senior analysts are available for escalations, making this a mid-level operational role rather than a highly strategic one. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$15,000US market range (per year)$10k–$22k0$24.20k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base-pay range is disclosed. Estimated annual compensation for a Philippines-based Billing Analyst with 2–4 years of SaaS billing or accounts-receivable experience is approximately USD 10,000–22,000, with a midpoint of USD 15,000; the yearly period is inferred from the full-time professional role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Subscription billing](https://jobicy.com/jobs?search_keywords=Subscription%20billing.md)[Accounts receivable](https://jobicy.com/jobs?search_keywords=Accounts%20receivable.md)[Zuora](https://jobicy.com/jobs?search_keywords=Zuora.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Invoice processing](https://jobicy.com/jobs?search_keywords=Invoice%20processing.md)[Billing reconciliation](https://jobicy.com/jobs?search_keywords=Billing%20reconciliation.md)[Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Financial data accuracy](https://jobicy.com/jobs?search_keywords=Financial%20data%20accuracy.md)[CRM administration](https://jobicy.com/jobs?search_keywords=CRM%20administration.md)[Refund processing](https://jobicy.com/jobs?search_keywords=Refund%20processing.md)[Credit memo management](https://jobicy.com/jobs?search_keywords=Credit%20memo%20management.md)[SaaS operations](https://jobicy.com/jobs?search_keywords=SaaS%20operations.md)[Accounting principles](https://jobicy.com/jobs?search_keywords=Accounting%20principles.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsHow have you ensured accuracy during recurring billing cycles?I use a structured pre-billing checklist to validate subscription terms, account changes, pricing, tax settings, and billing dates. I reconcile exceptions against source records before invoices are released and document corrections to prevent recurring errors. Describe how you would handle a customer who disputes an invoice amount. I would acknowledge the inquiry promptly, review the subscription agreement, invoice line items, payment history, and recent account changes, then explain the findings clearly. If a correction is required, I would process or request the appropriate adjustment and keep the customer informed through resolution. What experience do you have with billing and CRM systems such as Zuora and Salesforce? I have used billing and CRM platforms to review subscription records, process invoice-related updates, track customer cases, and maintain accurate account data. I learn system workflows quickly and follow documented procedures to ensure changes are traceable and compliant. How do you prioritize multiple billing cases with short response-time expectations? I triage cases by urgency, customer impact, due dates, and complexity, while ensuring all new requests receive an initial response within the required SLA. I keep clear task records, communicate expected timelines, and escalate issues that require senior review early. How would you collaborate with Sales Operations or Customer Success to resolve a billing discrepancy? I would share the relevant account facts, such as contract terms, subscription changes, invoices, and system records, and ask the partner team to confirm the commercial or customer-history context. After agreeing on the correct resolution, I would update the billing system, document the outcome, and communicate the result to the customer when appropriate. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![ANGI logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/50cccf084c34089de2274f72e18841d0.jpg) ANGI Nov 7 New ### [Senior Manager, Financial Reporting & Technical Accounting](https://jobicy.com/jobs/159488-senior-manager-financial-reporting-technical-accounting.md) For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. For homeowners, our… * ![CAI logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1df732fc-221.png) CAI Nov 7 New ### [Global Director – General Ledger](https://jobicy.com/jobs/154794-global-director-general-ledger.md) Are You Ready? CAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For mission-critical and regulated industries that need… * ![Dutchie logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/305a6ae1871314b06b00082374e7ba74.jpeg) Dutchie Nov 7 New ### [Financial Operations Intern](https://jobicy.com/jobs/152603-financial-operations-intern.md) About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the… * ![Juniper Square logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/90c359a8bed816e81ea39fa33a8314f3.png) Juniper Square Nov 7 New ### [Senior Manager, Fund Administration (Accounting)](https://jobicy.com/jobs/152594-senior-manager-fund-administration-accounting.md) About Juniper Square Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential…. * ![Juniper Square logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/90c359a8bed816e81ea39fa33a8314f3.png) Juniper Square Nov 7 New ### [Manager, Fund Administration (Accounting)](https://jobicy.com/jobs/152591-manager-fund-administration-accounting.md) About Juniper Square Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential…. * ![Manay CPA Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/531ee759-221.png) Manay CPA Inc. Nov 6 New ### [Associate (CPA/SMMM)](https://jobicy.com/jobs/159404-associate-cpa-smmm-3.md) Are you ready to expand your expertise in U.S. accounting and tax practices while working with a diverse client base across multiple industries? We’re looking for motivated professionals who enjoy… * ![Manay CPA Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/531ee759-221.png) Manay CPA Inc. Nov 6 New ### [Accounting Associate (Turkish Speaking)](https://jobicy.com/jobs/159388-accounting-associate-turkish-speaking-2.md) Who We Are Manay CPA is a global, full-service accounting and advisory firm headquartered in Atlanta, GA. With over 20 years of experience and a diverse team across 4 continents,… * ![Jobber logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/135a74b7-221.jpeg) Jobber Nov 6 New ### [Senior Manager, Credit Risk](https://jobicy.com/jobs/159384-senior-manager-credit-risk.md) Do you think differently about risk? Are you excited by the idea of building credit risk management from the ground up, AI-native, rather than bolting AI onto an old playbook?… * ![PerfectServe logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/7e6f5669fc8c9ea0aa484ce7c3058599.jpg) PerfectServe Nov 6 New ### [Billing Associate – US Remote](https://jobicy.com/jobs/159352-billing-associate-us-remote.md) What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily… * ![LastPass logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/13842160-221.png) LastPass Nov 6 New ### [Associate Financial Analyst](https://jobicy.com/jobs/159348-associate-financial-analyst.md) About LastPassLastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and… [Browse all jobs](https://jobicy.com/jobs.md)