[All remote jobs](https://jobicy.com/jobs.md)[![Cribl logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/65d82c04-221.jpeg)](https://jobicy.com/company/cribl.md)[Cribl](https://jobicy.com/company/cribl.md) # Customer Success Engineer, West Region AI Summary Cribl is hiring a technically strong Customer Success Engineer to drive adoption of its telemetry platform among enterprise customers in the western United States. The role combines tailored customer enablement, technical troubleshooting, strategic account engagement, and scalable programs such as webinars and educational content. The engineer will analyze customer-health and adoption data, mitigate churn risk, and collaborate with Product, Engineering, Sales, Marketing, and CX Operations. Success requires fluency in observability, security, cloud, and distributed-system concepts, plus the ability to communicate technical value to varied customer stakeholders.[Apply for this job](#job-application)[View company](https://jobicy.com/company/cribl.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 110k–150k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished8 Nov 2026Apply before8 Dec 2026Listing views67Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Join the company that’s building the telemetry infrastructure for the AI era. At [Cribl](https://jobicy.com/company/cribl.md), we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. ### Location: Western United States (PST or MST strongly preferred) ### Why You’ll Love This Role We’re looking for a technically skilled and customer-focused Scaled Customer Success Engineer (CSE) to join our team. In this role, you’ll be instrumental in driving product adoption and ensuring the success of our customers through a combination of tailored 1:1 engagements and scalable 1:many initiatives. You’ll leverage your technical expertise to guide customers through their journey, provide best practice guidance, and contribute to the evolution of our digital enablement programs. As An Active Member Of Our Team, You Will… * Drive Customer Adoption & Enablement: Develop and deliver customized 1:1 adoption and enablement plans for customers, helping them maximize their value from our platform. * Provide Technical Expertise & Guidance: Act as a trusted technical advisor, offering in-depth product knowledge and troubleshooting assistance to resolve complex customer issues. * Contribute to 1:Many Initiatives: Collaborate with Customer Advocacy and CX Operations teams to contribute to and participate in 1:many content, including webinars, workshops, and educational materials, to drive broad customer understanding and adoption. * Strategic Customer Engagement: Engage with customers on a strategic level, identifying their business needs and aligning them with our product capabilities to drive successful outcomes. * Customer Advocacy & Feedback: Serve as a vital feedback loop, collaborating with internal teams (Product, Engineering, Sales, Marketing, CX Operations) to champion customer needs, influence product enhancements, and contribute to our digital program’s content strategy. * Data Analysis & Optimization: Utilize data to understand customer behavior, identify common pain points, and contribute insights to optimize both 1:1 and 1:many engagement strategies. * Churn Mitigation & Growth: Proactively identify churn risks and develop strategies to retain and grow the customer base by demonstrating ongoing value. * Process Improvement & Automation: Identify opportunities to leverage automation and other digital tools to enhance efficiency and personalize the scaled customer experience. * Measure & Report: Track key metrics related to customer health, adoption, and engagement, reporting on the effectiveness of your efforts and continuously seeking improvements. * We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours. If You’ve Got It – We Want It * Deep Technical Acumen: Strong understanding of the data observability and security space, including technologies like SIEM, APM, logging, and metrics. You should be comfortable with enterprise software, distributed systems, and cloud environments. * Customer Success Mindset: A passion for helping customers succeed, with excellent communication, interpersonal, and presentation skills. You can build rapport quickly and effectively address diverse customer needs. * Problem-Solving & Analytical Skills: Exceptional ability to diagnose and resolve complex technical challenges, analyze data to identify trends, and make data-driven decisions. * Strategic Thinking: Capability to understand customer business objectives and translate them into actionable product adoption strategies. * Content Creation & Delivery: Experience in creating and delivering compelling technical content, including presentations, documentation, and live sessions (e.g., webinars). * Collaboration: Proven ability to work cross-functionally with product, engineering, sales, marketing, and other customer-facing teams. * Project Management: Strong organizational skills with the ability to manage multiple priorities and projects simultaneously in a fast-paced environment. * Experience with Customer Success Tools: Familiarity with customer success platforms (e.g., Gainsight) and analytics tools is a plus * Willingness to travel as needed (up to 15%-20%) * You live in West Region (PST or MST Strongly preferred) * BONUS: Experience in a similar scaled customer success or technical account management role. * Experience with various cloud providers (AWS, Azure, GCP). * Experience working remotelyData Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.) #LI-JK1 #LI-Remote The salary for this role is dependent on geographic location and will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity. Base Salary Range $110,000—$150,000 USD Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at [cribl.io/about-us](https://cribl.io/about-us/). Show more [Apply now >](https://jobicy.com/jobs/159671-customer-success-engineer-west-region.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires both deep technical credibility in observability and cloud ecosystems and strong customer-success judgment. Managing multiple 1:1 and 1:many initiatives while diagnosing complex issues and influencing cross-functional teams makes it demanding. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$130,000US market range (per year)$105k–$155k0$170.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of $110,000–$150,000 USD. The yearly cadence is inferred from the scale and context of a full-time US professional role. Estimated US market base pay for a Customer Success Engineer with observability and enterprise-platform expertise is approximately $105,000–$155,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Data observability](https://jobicy.com/jobs?search_keywords=Data%20observability.md)[SIEM](https://jobicy.com/jobs?search_keywords=SIEM.md)[APM](https://jobicy.com/jobs?search_keywords=APM.md)[Logging and metrics](https://jobicy.com/jobs?search_keywords=Logging%20and%20metrics.md)[Cloud computing](https://jobicy.com/jobs?search_keywords=Cloud%20computing.md)[AWS](https://jobicy.com/jobs?search_keywords=AWS.md)[Azure](https://jobicy.com/jobs?search_keywords=Azure.md)[Google Cloud Platform](https://jobicy.com/jobs?search_keywords=Google%20Cloud%20Platform.md)[Distributed systems](https://jobicy.com/jobs?search_keywords=Distributed%20systems.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Customer enablement](https://jobicy.com/jobs?search_keywords=Customer%20enablement.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Webinar delivery](https://jobicy.com/jobs?search_keywords=Webinar%20delivery.md) Sample interview questionsHow would you create an adoption plan for an enterprise customer that has deployed Cribl but is not yet realizing value?I would first align on the customer’s business objectives, current architecture, stakeholders, and baseline usage data. I would identify a small number of high-value use cases, define measurable adoption milestones, deliver targeted technical enablement, and review health metrics regularly to remove blockers and demonstrate progress. How do you diagnose a complex customer issue involving logging, metrics, or SIEM integrations? I begin by clarifying the expected behavior, business impact, affected data paths, and recent changes. I then use logs, configuration review, reproducible tests, and platform telemetry to isolate the failure domain, communicate findings clearly, and coordinate with Engineering when product-level investigation is needed. Describe how you would scale customer education without losing technical depth. I would identify recurring implementation questions and customer pain points from support cases, adoption data, and success conversations. I would turn those patterns into segmented webinars, solution guides, office hours, and in-product or automated journeys, then measure participation, completion, feature adoption, and support-ticket reduction. How would you identify and address churn risk for a technical customer? I would monitor leading indicators such as declining usage, missed milestones, unresolved technical blockers, low engagement, and stakeholder changes. After validating the risk, I would build a recovery plan with the customer that reconnects platform capabilities to their priority outcomes, assigns owners and dates, and tracks progress through executive and technical checkpoints. How do you communicate a technical recommendation to both engineers and executive stakeholders? I tailor the message by audience while keeping the recommendation consistent. Engineers receive architectural detail, implementation steps, and troubleshooting context, while executives receive the business problem, expected outcomes, risks, timeline, and success metrics. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Dropbox logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200923071227-398427.jpg) Dropbox Nov 8 New ### [Customer Success Manager — Japan](https://jobicy.com/jobs/159808-customer-success-manager-japan.md) Role Description As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. 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