[All remote jobs](https://jobicy.com/jobs.md)[![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png)](https://jobicy.com/company/elevenlabs.md)[Elevenlabs](https://jobicy.com/company/elevenlabs.md) # Account Manager – Mid-Market AI Summary ElevenLabs is seeking a mid-market Account Manager to own commercial outcomes and customer success for a portfolio of 50 to 100 B2B SaaS accounts. The role combines renewals, net revenue retention, cross-sell expansion, account health management, and technical customer advising around AI APIs and integrations. The successful candidate will use product data, customer conversations, and commercial playbooks to identify risk and growth opportunities across a varied book of business. This remote-first US role requires strong ownership, technical credibility with developers, and the ability to engage founders, technical stakeholders, and procurement teams.[Apply for this job](#job-application)[View company](https://jobicy.com/company/elevenlabs.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished8 Nov 2026Apply before8 Dec 2026Listing views36Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [ElevenLabs](https://jobicy.com/company/elevenlabs.md) ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $22B – multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ### How we work * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. ### What we offer * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual team offsite: Each year, we bring your entire team together in a new location – past offsites have included Croatia, Italy and Cancún * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ### About the role You will own the full commercial relationship and customer’s success across a book of 50 to 100 mid-market accounts – the builders, founders, and product teams at companies between 250 and 2,000 employees who are defining what AI-native experiences look, feel, and sound like. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-agency, high-impact role. You won’t succeed by managing accounts one at a time – you’ll build the systems, playbooks, and motions that let you drive meaningful outcomes across a diverse book while going deep with the accounts that have the most room to grow. If you love the challenge of being a true partner to your customers without losing commercial sharpness, this role was built for you. On the ground, you’ll be in the product with customers – advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You’re the person who connects what’s working technically to what’s growing commercially and partnering closely with high growth accounts to help them achieve value. Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs’ expanding product suite, and you lead renewals end to end. The best AMs at ElevenLabs don’t just retain customers, they grow with them. ### Compensation This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable. Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross sell. Cross-sell performance counts toward NRR, so strong expansion compounds across both components. Quota is set on managed ARR, giving you clear ownership over a defined book of business. The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them. Variable compensation is paid on a quarterly basis. ### Requirements * 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products – you know what great looks like and you’ve delivered it in a complex, fast-moving environment * A proven track record of owning revenue outcomes end to end – quota, renewals, and expansion – without defaulting to a handoff to a sales team * You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers * You can hold a technical conversation with a developer or engineering team and earn their trust – familiarity with AI concepts, API integrations, and SDKs is a must * You use product data to stay ahead of your accounts – spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn * You know how to read a room – whether you’re with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger Preferred * Experience in the voice AI, audio AI, or conversational AI space * Experience selling or expanding into multiple products within a platform ### Location This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in ET, CT, MT, or PT timezones is required. There is a preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities. #LI-remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Show more [Apply now >](https://jobicy.com/jobs/159751-account-manager-mid-market-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role carries direct responsibility for NRR, renewals, expansion, and a large portfolio in a fast-moving AI company. It requires balancing scalable account management with deep technical and executive-level customer engagement. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$115,000US market range (per year)$90k–$140k0$154k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No monetary compensation is disclosed. The annual base-pay estimate of $115,000 USD is inferred for a US mid-market B2B SaaS Account Manager with technical AI/API responsibilities; the estimated $90,000–$140,000 USD annual market range refers to base salary and excludes the stated variable OTE component. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Net revenue retention](https://jobicy.com/jobs?search_keywords=Net%20revenue%20retention.md)[Renewals management](https://jobicy.com/jobs?search_keywords=Renewals%20management.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Revenue expansion](https://jobicy.com/jobs?search_keywords=Revenue%20expansion.md)[Customer health analysis](https://jobicy.com/jobs?search_keywords=Customer%20health%20analysis.md)[API integrations](https://jobicy.com/jobs?search_keywords=API%20integrations.md)[AI product knowledge](https://jobicy.com/jobs?search_keywords=AI%20product%20knowledge.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Commercial negotiation](https://jobicy.com/jobs?search_keywords=Commercial%20negotiation.md)[Product analytics](https://jobicy.com/jobs?search_keywords=Product%20analytics.md)[Strategic account planning](https://jobicy.com/jobs?search_keywords=Strategic%20account%20planning.md) Sample interview questionsHow have you improved net revenue retention across a portfolio of mid-market customers?I segmented accounts by renewal risk, adoption level, and expansion potential, then created targeted success plans for each segment. By combining usage data with structured executive check-ins, I addressed adoption gaps early and identified expansion opportunities tied to measurable customer outcomes. Describe how you would handle an account with declining product usage six months before renewal. I would first validate the usage signals and identify affected teams, workflows, and technical blockers. I would align with the customer on a recovery plan with clear milestones, bring in technical resources where needed, and connect restored adoption to their original business objectives before beginning the renewal conversation. How do you hold a credible conversation with a developer team about APIs and integrations? I prepare by understanding the customer’s use case, integration architecture, implementation goals, and relevant product documentation. I focus on business outcomes while asking informed questions about API workflows, SDKs, reliability, testing, and adoption barriers, escalating detailed implementation issues to specialists when appropriate. What is your approach to identifying cross-sell opportunities without damaging customer trust? I start with the customer’s goals and product usage rather than leading with a product pitch. When I see a gap that another product can solve, I build a value-based business case, validate it with relevant stakeholders, and propose a focused pilot or adoption plan tied to measurable outcomes. How do you prioritize a book of 50 to 100 accounts? I use a structured segmentation model based on ARR, renewal timing, health signals, expansion potential, strategic importance, and level of engagement. This lets me automate scalable touchpoints for healthy lower-risk accounts while dedicating deeper attention to high-value opportunities and accounts with material churn risk. 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