[All remote jobs](https://jobicy.com/jobs.md)[![Lyra Health logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/1594f6d9649b131ca2414928bd60caac.jpeg)](https://jobicy.com/company/lyra-health.md)[Lyra Health](https://jobicy.com/company/lyra-health.md) # Billing Specialist AI Summary Lyra Health is seeking a Billing Specialist to guide caregivers through insurance benefits, estimated care costs, and payment options during behavioral-health onboarding. The role serves as the primary financial contact, answers initial coverage questions, and directs families to insurers for plan-specific details. Responsibilities include documenting interactions accurately, coordinating with care and clinical teams, and protecting patient information under HIPAA. Candidates need at least two years of relevant healthcare customer service, patient access, billing, or insurance-verification experience, along with prior-authorization knowledge. This is a full-time remote role limited to residents of the United States.[Apply for this job](#job-application)[View company](https://jobicy.com/company/lyra-health.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 26–26 / hourDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceOpen levelPublished8 Nov 2026Apply before8 Dec 2026Listing views42Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About [Lyra Health](https://jobicy.com/company/lyra-health.md) Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The Billing Specialist serves as the central point of contact for caregivers during the onboarding process, guiding them through the financial and insurance aspects of starting care at Lyra Health. This role ensures families understand their benefit coverage, estimated costs, and payment options, while directing them to their insurance provider for plan-specific details. This role is a great fit if you are empathetic, detail-oriented, and skilled at translating complex information into clear, actionable guidance. We encourage you to apply if the following competencies resonate with you: Customer service excellence, experience with prior authorizations, clear communication, problem solving, collaboration, cultural sensitivity, and tech proficiency. ### Responsibilites: * Serve as the primary financial contact for caregivers during onboarding into behavioral health services * Review and explain insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner * Answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries * Provide transparent payment information and outline available payment options * Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience * Maintain accurate documentation of all caregiver interactions in Lyra Health’s systems * Uphold HIPAA and privacy compliance standards in all communications ### Qualifications: * 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred) * Working knowledge of health insurance terminology, benefit structures, and prior authorization processes * Experience with Prior Authorization cost-control process * Strong verbal and written communication skills * Ability to work independently in a remote environment while managing multiple priorities * High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred * Full-time resident of the United States ### Compensation As a full-time Billing Specialist, you will be employed by Lyra Health, Inc. The anticipated base rate for this full-time position is $26/hour. The base rate is determined by role and level, and the base rate will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. The base rate is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave 401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. ### Additional Information “We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health [Workforce Privacy Notice](https://www.lyrahealth.com/workforce-privacy-notice/). Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information [form](https://privacy-central.securiti.ai/#/dsr/be61bec1-10a5-47ac-94ab-3055974aefb1). This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [globaldpo@lyrahealth.com](mailto:globaldpo@lyrahealth.com). For more information about how we use and retain your information, please see our [Workforce Privacy Notice](https://www.lyrahealth.com/workforce-privacy-notice/).” Show more [Apply now >](https://jobicy.com/jobs/159787-billing-specialist.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires confident interpretation of insurance terminology, benefits, prior authorizations, and payment information while communicating empathetically with caregivers. Managing multiple onboarding cases remotely and maintaining HIPAA-compliant documentation adds operational complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Highly competitive$26US market range (per hour)$22–$300$33 AI insightThe hourly pay period is inferred from the job context; it was not explicitly stated by the employer. Lyra Health explicitly lists a base rate of $26 per hour. Estimated US market pay for comparable healthcare billing and patient-access roles is approximately $22–$30 per hour; actual pay can vary by experience, location, and specialty insurance knowledge. ## Core skills Skills and capabilities most closely associated with this opportunity. [Medical billing](https://jobicy.com/jobs?search_keywords=Medical%20billing.md)[Health insurance verification](https://jobicy.com/jobs?search_keywords=Health%20insurance%20verification.md)[Prior authorization](https://jobicy.com/jobs?search_keywords=Prior%20authorization.md)[Patient access](https://jobicy.com/jobs?search_keywords=Patient%20access.md)[Benefits explanation](https://jobicy.com/jobs?search_keywords=Benefits%20explanation.md)[Payment processing](https://jobicy.com/jobs?search_keywords=Payment%20processing.md)[Healthcare customer service](https://jobicy.com/jobs?search_keywords=Healthcare%20customer%20service.md)[HIPAA compliance](https://jobicy.com/jobs?search_keywords=HIPAA%20compliance.md)[Caregiver communication](https://jobicy.com/jobs?search_keywords=Caregiver%20communication.md)[Financial counseling](https://jobicy.com/jobs?search_keywords=Financial%20counseling.md)[Case documentation](https://jobicy.com/jobs?search_keywords=Case%20documentation.md)[Remote work](https://jobicy.com/jobs?search_keywords=Remote%20work.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsHow would you explain an estimated patient cost when the insurance benefit information is complex?I would first verify the available benefit details and identify the deductible, copay, coinsurance, authorization status, and any coverage limitations. I would then explain the estimate in plain language, clarify that final responsibility is determined by the insurer, and provide next steps for confirming plan-specific information. Describe your approach to handling a caregiver who is upset about an unexpected cost. I would listen without interrupting, acknowledge the concern, and remain calm and empathetic. I would review the available billing or benefit information, explain it clearly without making unsupported guarantees, and offer applicable payment options or escalation paths. What information would you document after a financial onboarding interaction? I would document the date and method of contact, the caregiver's questions, benefit or cost information discussed, guidance provided, follow-up commitments, escalation details, and any relevant authorization status. Documentation should be objective, accurate, timely, and compliant with HIPAA. How do you protect patient privacy while working remotely? I use only approved systems, verify the identity of the person before discussing protected information, follow minimum-necessary disclosure principles, and maintain a private workspace. I also avoid storing patient information outside authorized tools and promptly report any suspected privacy issue. How do you prioritize several urgent onboarding and insurance-related requests at once? I assess urgency based on appointment timing, care access risk, authorization deadlines, and the impact on the family. I organize tasks in the designated workflow system, communicate expected timelines proactively, and escalate blockers to the appropriate care, clinical, or insurance team. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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