[All remote jobs](https://jobicy.com/jobs.md)[![Proof logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/aae5d762-221.jpeg)](https://jobicy.com/company/notarize.md)[Proof](https://jobicy.com/company/notarize.md) # Operations Service Specialist AI Summary Proof ищет специалиста по операционному сервису для поддержки независимых партнёров-серверов и клиентов юридической платформы через чат. Роль включает сопровождение выполнения задач на платформе, соблюдение SLA, обработку и эскалацию проблем, а также улучшение операционных процессов. Кандидат должен уверенно вести письменную коммуникацию, документировать работу и справляться с большим объёмом параллельных задач. Это удалённая full-time позиция для западных штатов США с рабочим графиком 9:00–17:00 по местному времени.[Apply for this job](#job-application)[View company](https://jobicy.com/company/notarize.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 41,600–45,760 / hourDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished8 Nov 2026Apply before8 Dec 2026Listing views35Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Location: Remote – Western United States – Mountain or Pacific time zone preferred ### About Us We’re [Proof](https://jobicy.com/company/notarize.md), a high growth company in the legal tech industry founded in 2017. We’ve built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties. We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry. ### About the Role As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients. ### Key Responsibilities * Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service * Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements * Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements Core Objectives * Lead with empathy to drive a high standard of service quality * Ensure successful completion of platform tasks, delighting both clients and providers * Implement tailored quality policies and adapt swiftly in a fast-paced environment * Collaborate internally to enhance user experience and contribute to market growth ### What you will do * Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform * Work in a support role, cross training for similar positions as needed * Be the voice of the customer * Consistently create an exceptional experience with each contact * Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement * Cultivate success through managing efficient operations and user experience * Identify, solve, and escalate platform issues and opportunities ### Qualifications * 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy) * Accustomed to documenting your work as you go and communicating with a cross-functional audience * Strong collaboration and partner management skills – building deep, trust-based relationships with independent contractor server partners * Strong time management, organization, communication, and administrative skills * Ability to prioritize and execute on multiple projects within stated deadlines * Experience with high volume work load * Experience in legal and/or real estate background preferred * A full 8 hours of actual work time (excluding lunch breaks) is expected each workday (9am-5pm local time) ### Compensation * Anticipated compensation range of $$41,600 – $45,760 paid on an hourly basis, eligible for overtime earnings. * Eligible to participate in company bonus plan ### Benefits * Full-time, remote, hourly position * Medical, dental, vision, disability insurance, and 401K available * Flexible time off (paid planned and sick time, and paid holidays) * Equipment provided ### E-Verify This company participates in E-Verify, for more information view the[Participation](https://drive.google.com/file/d/1OCufDqNnWYpQrx_bWMmuTKwo2qikY_Rz/view?usp=sharing) and[Right to Work](https://drive.google.com/file/d/1BVUuXaPAFVk7gYvspmVTkv4RwMOYOqRM/view?usp=sharing) Posters. Show more [Apply now >](https://jobicy.com/jobs/159803-operations-service-specialist.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightРабота требует быстрой и точной обработки большого потока запросов в юридически чувствительном операционном контексте. Сложность повышают SLA, необходимость приоритизации и самостоятельной эскалации проблем. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Chat support](https://jobicy.com/jobs?search_keywords=Chat%20support.md)[Operations management](https://jobicy.com/jobs?search_keywords=Operations%20management.md)[Partner relationship management](https://jobicy.com/jobs?search_keywords=Partner%20relationship%20management.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Issue escalation](https://jobicy.com/jobs?search_keywords=Issue%20escalation.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md)[Task prioritization](https://jobicy.com/jobs?search_keywords=Task%20prioritization.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Quality assurance](https://jobicy.com/jobs?search_keywords=Quality%20assurance.md)[Legal services operations](https://jobicy.com/jobs?search_keywords=Legal%20services%20operations.md) Sample interview questionsHow would you handle a client whose platform task is at risk of missing its service-level agreement?I would first verify the task status, deadline, and any blockers in the platform. I would communicate a clear update to the client, contact the relevant service partner with an actionable request, and escalate internally when the risk cannot be resolved within the required timeframe. I would document each action and follow through until the task reaches a confirmed outcome. Describe how you maintain quality while handling a high volume of chat requests. I prioritize requests by urgency, deadline, and customer impact while using consistent documentation and response templates where appropriate. I review details before sending messages, keep stakeholders updated, and flag recurring issues for process improvement. This approach helps me remain efficient without sacrificing accuracy or empathy. How would you build trust with independent contractor service partners? I would communicate expectations clearly, respond reliably, and treat each partner as an important participant in the service experience. When issues arise, I would listen to their perspective, provide practical next steps, and document agreements to prevent confusion. Consistent, respectful follow-up is essential for building trust-based relationships. Give an example of an operational inefficiency you would identify and improve. I would look for repeat contacts, recurring delays, and points where users need clarification. For example, if many partners ask the same status question, I would analyze the workflow and propose clearer automated prompts or status labels. I would validate the change with the team and monitor whether it reduces contacts and improves completion times. How do you decide when to resolve an issue yourself versus escalating it? I resolve issues independently when the policy, customer impact, and available information support a clear solution within my authority. I escalate when there is legal, financial, technical, or SLA risk; when policy is unclear; or when a case requires another team's expertise. In either case, I provide concise context, actions already taken, and the specific decision or support needed. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Dropbox logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200923071227-398427.jpg) Dropbox Nov 8 New ### [Customer Success Manager — Japan](https://jobicy.com/jobs/159808-customer-success-manager-japan.md) Role Description As a Customer Success Manager at Dropbox, you will own the post-sale customer strategy and relationship for a portfolio of customers. 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