[All remote jobs](https://jobicy.com/jobs.md)[![Unite Us logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fed889de-221-1.jpg)](https://jobicy.com/company/unite-us.md)[Unite Us](https://jobicy.com/company/unite-us.md) # Community Strategy Manager – Virginia AI Summary The Community Strategy Manager supports Customer Success and Sales by operationalizing community-engagement processes, escalation workflows, and partner enablement. The position combines customer success, program coordination, Salesforce reporting, and performance analysis to improve customer adoption and retention. It requires collaboration with community-based organizations, government agencies, healthcare organizations, and internal teams. The role is remote within Virginia and includes substantial travel of 30–50%. The stated target base-pay range is $75,000–$85,000 annually.[Apply for this job](#job-application)[View company](https://jobicy.com/company/unite-us.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 75k–85k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished8 Nov 2026Apply before8 Dec 2026Listing views53Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Job Title: Community Strategy Manager – Virginia Department: Customer Success About the Role: The Community Strategy Manager will provide the operational and analytical backbone that allows the Community Strategy Leadership to focus on designing and executing on a cross-functional vision for the connection between our customers and their community partners. This role ensures that our community strategy is consistently executed across Customer Success and Sales by standardizing processes, managing escalation tracking in Salesforce, and coordinating with RevOps and Analytics to capture the right data. By supporting and tracking customer escalations, the Community Strategy Manager demonstrates the measurable effectiveness of escalation campaigns and adoption efforts. This role sits at the intersection of process design, analytics, and consultative enablement. You’ll ensure internal teams have the tools, insights, and frameworks needed to engage partners, resolve escalations, and drive adoption at scale. By connecting community strategy with data and performance measurement, you’ll help demonstrate the effectiveness of our engagement efforts both internally and with customers. What You’ll Do: Internal Enablement * Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers. * Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early. Retention & Engagement * Drive retention across assigned customer accounts. * Actively partner with community-based organizations to strengthen relationships and address shared goals. * Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met. * Foster meaningful connections that enhance customer and community outcomes. Operational Process * Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations. * Facilitate weekly escalation review meetings and track follow-up actions across teams. Analytics & Insights * Track, and report escalation campaign metrics in Salesforce. * Monitor adoption, network health, and partner engagement data, for key customers and geographies, as needed * Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts. * Be innovative & think outside the box when it comes to developing new models that drive user adoption Communication and Events * Work with Marketing on Community-facing materials * Support Community-focused Marketing events. You’re a great fit for this role if: * 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role. * Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations. * Demonstrated success building relationships across multiple stakeholder groups, including customers, community partners, government agencies, or cross-functional internal teams. * Experience managing complex projects or programs that require coordination across multiple organizations, competing priorities, and changing timelines. * Strong analytical and operational skills with experience using data to measure outcomes, identify opportunities, and improve processes. * Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams. * Experience using CRM or case management platforms (Salesforce preferred) and comfort learning new technology platforms. * Comfortable working in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop. Our Mission: [Unite Us](https://jobicy.com/company/unite-us.md)’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions: * This position is remote, U.S. based. Candidates must live in the state of Virgina to be considered. * This position may require 30-50% travel * The target pay range for this role is: $75,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate’s skills, experience, and competencies, as well as location. * All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D – a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/159852-community-strategy-manager-virginia.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role coordinates complex escalations and programs across customers, community partners, and multiple internal functions. Success depends on translating data into operational improvements while managing changing priorities and significant stakeholder communication. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$80,000US market range (per year)$70k–$95k0$104.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer states a target annual salary range of $75,000–$85,000 USD, with a midpoint of $80,000. A reasonable estimated US market range for a community strategy/customer success manager with this scope is $70,000–$95,000 annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Community engagement](https://jobicy.com/jobs?search_keywords=Community%20engagement.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Escalation management](https://jobicy.com/jobs?search_keywords=Escalation%20management.md)[Process design](https://jobicy.com/jobs?search_keywords=Process%20design.md)[Operational analytics](https://jobicy.com/jobs?search_keywords=Operational%20analytics.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Program coordination](https://jobicy.com/jobs?search_keywords=Program%20coordination.md)[Standard operating procedures](https://jobicy.com/jobs?search_keywords=Standard%20operating%20procedures.md)[Partner enablement](https://jobicy.com/jobs?search_keywords=Partner%20enablement.md)[Survey management](https://jobicy.com/jobs?search_keywords=Survey%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Healthcare community partnerships](https://jobicy.com/jobs?search_keywords=Healthcare%20community%20partnerships.md) Sample interview questionsHow would you use Salesforce data to evaluate whether an escalation campaign was effective?I would define the campaign objective and baseline metrics first, such as resolution time, escalation volume, partner response rate, adoption activity, and post-resolution satisfaction. I would build reporting by customer, geography, escalation category, and time period, then compare outcomes against the baseline and identify recurring blockers for operational follow-up. Describe how you would create a consistent escalation process across Customer Success, Sales, and Implementation. I would map the current workflow with representatives from each team, identify handoff gaps and decision points, and document clear ownership, service expectations, and escalation criteria. I would then publish a practical SOP and playbook, train stakeholders, and use recurring review meetings and reporting to measure compliance and refine the process. How do you build trust with community-based organizations and government stakeholders? I begin by understanding each organization’s mission, constraints, and definition of success. I communicate transparently, follow through on commitments, share useful data and context, and create structured opportunities to resolve issues collaboratively rather than treating partners as transactional contacts. What would you do if a high-priority customer escalation involved several teams with competing priorities? I would establish the customer impact, required outcome, accountable owners, and an immediate communication cadence. I would document actions and deadlines in a shared tracker, elevate unresolved decisions to the appropriate leaders, and keep the customer-facing team informed with clear, realistic updates until the issue is resolved. How would you improve adoption for a customer that is not engaging with its community network? I would review adoption and network-health data, speak with the customer and relevant partners to understand barriers, and segment the problem into process, training, workflow, or relationship issues. Based on those findings, I would propose a focused engagement plan with measurable actions, enablement resources, and regular progress reviews. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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