[All remote jobs](https://jobicy.com/jobs.md)[![Unite Us logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fed889de-221-1.jpg)](https://jobicy.com/company/unite-us.md)[Unite Us](https://jobicy.com/company/unite-us.md) # Customer Success Executive – Vermont AI Summary Unite Us is seeking a senior Customer Success Executive to retain and expand a portfolio of complex, high-value customer accounts in Vermont. The role owns executive relationships, account strategy, renewal planning, value realization, and expansion opportunities. It requires translating customer needs into product feedback, presenting outcome narratives through QBRs and executive readouts, and resolving cross-functional workflow issues. The executive will work independently across Product, Operations, Marketing, Community, and Support teams while mentoring junior colleagues. This is a U.S.-based remote role with an expectation of up to 30% travel and residence in or near Vermont.[Apply for this job](#job-application)[View company](https://jobicy.com/company/unite-us.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 110k–140k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished8 Nov 2026Apply before8 Dec 2026Listing views71Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Job Title: Customer Success Executive – Vermont Department: Customer Success About the Role: As a Customer Success Executive, you’ll own retention and growth for a portfolio of complex, high-value accounts. You’ll independently initiate and own relationships across an organization — including most executive stakeholders — and lead value-based account strategy and execution, proactively aligning stakeholders on forward plans that drive measurable impact and expansion. Operating with high autonomy, you’ll design solutions for complex use cases, translate customer needs into actionable product feedback, and solve ambiguous, cross-functional problems that span systems and workflows. You’ll own value realization strategy aligned to customer financial and strategic priorities, lead retention strategy for complex accounts, and drive expansion through renewals — positioning [Unite Us](https://jobicy.com/company/unite-us.md) as a strategic partner. What You’ll Do: Own Account Strategy, Relationships & Retention * Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion. * Own relationships across the customer’s organization, including most executive stakeholders; independently initiate and deepen executive connections. * Lead retention strategy for complex accounts, aligning executive stakeholders and driving mitigation of at-risk accounts. * Own renewals and drive expansion aligned to customer outcomes; position Unite Us as a strategic partner to unlock growth. Design Solutions & Drive Value Realization * Design solutions for complex use cases, translating customer needs into actionable product feedback; influence stakeholders to commit to workflows and policies that drive sustained adoption. * Own value realization strategy aligned to customer strategic and financial priorities. * Synthesize platform and outcomes data into outcome-driven narratives; deliver QBRs/EBRs and executive readouts that connect investment to results. Solve Cross-Functional Problems & Champion Voice of Customer * Solve ambiguous, cross-functional problems impacting customer systems and workflows; drive aligned solutions across teams and stakeholders with minimal escalation. * Drive alignment across multiple internal teams (Product, Community, Operations, Marketing, Support) to achieve account strategy and deliver on success plans without formal people management. * Advocate for customer needs internally; drive action based on customer insights across teams along the customer journey. Lead & Mentor * Lead team initiatives and contribute to best practices and playbooks. * Mentor junior team members and support onboarding. You’re a great fit for this role if: * 5-7 years of professional work experience suggested * 5+ years of customer success, account management, or directly related work experience preferred * Demonstrated experience in managing a book of business and complex, high-value accounts * Experience creating and sustaining large, complex strategic partnerships * Demonstrated success with renewals and retention opportunities Our Mission: Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions: * This position is remote, U.S. based. Candidates must live in or around the state of Vermont to be considered. * This position may require 30% travel * The target base pay range for this role is: $110,000-$140,000. This role is eligible for variable compensation. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate’s skills, experience, and competencies, as well as location. * All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Join our ERGs to connect and engage with colleagues, like Military Veterans Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D – a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/159857-customer-success-executive-vermont.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, strategic customer-success role involving high-value accounts, executive stakeholders, renewals, retention risk, and ambiguous cross-functional problems. Success depends on independently creating measurable customer outcomes while coordinating many internal and external stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$125,000US market range (per year)$110k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer explicitly states a target annual base-pay range of $110,000–$140,000 USD; the midpoint is $125,000. A reasonable estimated U.S. market range for a senior customer success executive managing complex enterprise accounts is $110,000–$145,000 annually, excluding variable compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success management](https://jobicy.com/jobs?search_keywords=Customer%20success%20management.md)[Strategic account management](https://jobicy.com/jobs?search_keywords=Strategic%20account%20management.md)[Account retention](https://jobicy.com/jobs?search_keywords=Account%20retention.md)[Customer renewals](https://jobicy.com/jobs?search_keywords=Customer%20renewals.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[Value realization](https://jobicy.com/jobs?search_keywords=Value%20realization.md)[Expansion strategy](https://jobicy.com/jobs?search_keywords=Expansion%20strategy.md)[Quarterly business reviews](https://jobicy.com/jobs?search_keywords=Quarterly%20business%20reviews.md)[Customer advocacy](https://jobicy.com/jobs?search_keywords=Customer%20advocacy.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Product feedback](https://jobicy.com/jobs?search_keywords=Product%20feedback.md)[Workflow optimization](https://jobicy.com/jobs?search_keywords=Workflow%20optimization.md)[Data storytelling](https://jobicy.com/jobs?search_keywords=Data%20storytelling.md)[Strategic partnerships](https://jobicy.com/jobs?search_keywords=Strategic%20partnerships.md)[Mentoring](https://jobicy.com/jobs?search_keywords=Mentoring.md) Sample interview questionsHow have you built a retention strategy for a complex account that was at risk of churn?I start by diagnosing the drivers of risk through usage data, stakeholder interviews, support history, and business-outcome gaps. I then align executive sponsors on a documented recovery plan with owners, milestones, measurable success criteria, and regular executive check-ins. In prior roles, this approach helped rebuild trust, improve adoption, and secure renewals. How do you demonstrate value to executive stakeholders during a QBR or EBR? I tailor the discussion to the customer's strategic and financial priorities rather than reviewing activity metrics alone. I connect product adoption, operational outcomes, and customer-specific data to measurable impact, then present a forward-looking plan with risks, opportunities, and decisions needed from both organizations. Describe how you identify and pursue expansion opportunities without compromising customer trust. I first ensure the customer is achieving value from their current investment and understand their unmet goals. I frame expansion as a solution to a documented business need, validate stakeholder alignment and expected outcomes, and coordinate internally to deliver a realistic proposal. This keeps the conversation outcome-led rather than purely commercial. How would you handle conflicting priorities among Product, Support, Operations, and a strategic customer? I would clarify the customer impact, urgency, business value, and technical constraints using available evidence. I would bring the relevant teams together around a shared problem statement, identify viable options and trade-offs, and establish accountable owners and timelines. I would also communicate transparently with the customer throughout the process. What methods do you use to manage a book of high-value accounts effectively? I segment accounts by strategic value, renewal risk, growth potential, adoption health, and stakeholder engagement. I maintain account plans with success metrics, relationship maps, renewal timelines, risks, and next actions, while using regular reviews to focus time on the highest-impact opportunities. This creates proactive engagement rather than reactive account management. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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