[All remote jobs](https://jobicy.com/jobs.md)[![Unite Us logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fed889de-221-1.jpg)](https://jobicy.com/company/unite-us.md)[Unite Us](https://jobicy.com/company/unite-us.md) # Customer Success Manager, Digital – Florida AI Summary Unite Us is seeking a Customer Success Manager to manage and retain a high-volume, tech-touch portfolio of digital-platform customers in Florida. The role uses one-to-many engagement, segmentation, targeted customer cadences, onboarding practices, and Salesforce workflow automation to drive adoption and expansion. The manager will own GRR and CSQL-related performance, partner with a matrix account team on pipeline, and improve customer experience through cross-functional collaboration. Candidates need customer success experience, analytical judgment, process-development capability, and comfort learning technology in a fast-paced growth environment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/unite-us.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 75k–87,500 / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished8 Nov 2026Apply before8 Dec 2026Listing views63Application actions5Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Department: Customer Success Position: Customer Success Manager, Digital – Florida About the Role: The Customer Success Manager (Digital) will have a strong mind for handling client needs, as well as a deep understanding of how to use digital tools to achieve customer satisfaction at scale. The individual in this role will be responsible for managing and retaining a large portfolio of customers, contributing to driving network engagement and filling gaps with new & existing customer geographies by providing agnostic engagement bandwidth to facilitate partner onboarding with a focus on platform adoption. This role requires someone with a creative and strategic mindset, who is customer and team-oriented and has the ability to thrive in a high growth and fast-paced company environment. What You’ll Do: * Manage a high-volume, tech-touch book of business using a “one-to-many” approach * Deliver best practices for workflows and onboarding strategies, based on specific network use cases, innovative engagement approaches, and an understanding of related tools * Segment your book of business and develop strategic plans that deliver customer value at scale * Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value. * Build and own targeted cadences to effectively drive maturity, and expansion across different customer segments and personas. * Leverage Salesforce to create innovative workflows that automate key account engagement activities * Understand the Product to teach customers how to use it & recommendations for additional products & services. * Own a number – understand GRR & CSQL metrics & how they play into your Book of Business * Be innovative & think outside the box when it comes to developing new models that drive user adoption * Collaborate cross-functionally to create a seamless customer experience for your portfolio and identify upstream/ downstream inefficiencies * Assist with the development of systems, programs and educational materials that will maximize the performance on all related program metrics * Lead discussions around forecasting and pipeline status with internal stakeholders You’re a great fit for this role if: * 3+ years of professional work experience suggested * 2-4 years of customer success or related work experience preferred * Experience managing revenue and an ability to learn new technologies * Experience in process development and resource creation/ management * Analytical ability to leverage data to drive creative decisions and recommendations. Our Mission: [Unite Us](https://jobicy.com/company/unite-us.md)’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us. Environmental Job Requirements and Working Conditions: * This position is remote, U.S.-based. Candidate must live in or around the state of Florida to be considered. * The target pay range for this role is: $75,000-$87,500. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate’s skills, experience, and competencies, as well as location. * This position may require 10% travel * All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits provided by Unite Us: Medical, Dental, and Vision We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. Wellness Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. Flexible Time Off Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave Adoptive parents are included. Employee Resource Groups Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. Spending Accounts We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. 401(k) + Employer Match Enjoy matching, immediate vesting and financial wellness resources Additional Benefits Life and AD&D – a company paid benefit, with the option to purchase additional coverage for yourself and your dependents Disability Coverage Accident Insurance Pet Insurance As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/159861-customer-success-manager-digital-florida.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines scaled portfolio management, retention metrics, pipeline ownership, process design, and cross-functional coordination. Success requires independently prioritizing many accounts while translating product capabilities into measurable customer value. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$81,250US market range (per year)$70k–$95k0$104.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a target annual base-pay range of $75,000–$87,500 USD, with a midpoint of $81,250. Estimated US market pay for a mid-level Customer Success Manager in a digital SaaS or health-tech setting is approximately $70,000–$95,000 USD per year; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success management](https://jobicy.com/jobs?search_keywords=Customer%20success%20management.md)[Portfolio management](https://jobicy.com/jobs?search_keywords=Portfolio%20management.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Platform adoption](https://jobicy.com/jobs?search_keywords=Platform%20adoption.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Workflow automation](https://jobicy.com/jobs?search_keywords=Workflow%20automation.md)[Account segmentation](https://jobicy.com/jobs?search_keywords=Account%20segmentation.md)[Revenue retention](https://jobicy.com/jobs?search_keywords=Revenue%20retention.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Process development](https://jobicy.com/jobs?search_keywords=Process%20development.md)[Customer engagement](https://jobicy.com/jobs?search_keywords=Customer%20engagement.md) Sample interview questionsHow would you manage a high-volume tech-touch book of business while ensuring customers receive meaningful support?I would segment customers by lifecycle stage, usage, growth potential, risk signals, and key personas. I would then create repeatable one-to-many programs such as automated onboarding sequences, webinars, in-app guidance, and targeted outreach, while reserving direct time for high-risk or strategic accounts. How do you use data to improve customer adoption and retention? I start by defining leading indicators such as product usage, feature activation, onboarding completion, support trends, and engagement with success content. I combine these signals with renewal and GRR outcomes to identify risk patterns, test interventions, and prioritize actions that improve customer health. Describe your approach to building a customer engagement cadence in Salesforce. I would document the desired customer journey, define triggers and audience segments, and build tasks, alerts, campaigns, and reporting around critical milestones. I would review performance regularly and refine the cadence based on response rates, adoption outcomes, and feedback from customers and internal teams. How would you collaborate with a matrix account team to identify expansion opportunities? I would maintain a shared account plan that captures customer goals, product usage, stakeholders, risks, and opportunities. During recurring account reviews, I would align with sales and product partners on evidence of value, relevant solutions, next steps, and clear ownership for follow-up. What would you do if a customer had low product adoption but had not raised a support issue? I would investigate usage data and the customer’s original goals to identify where adoption is breaking down. Then I would contact the appropriate stakeholder with a tailored recommendation, such as training, a workflow review, best-practice resources, or a focused success plan, and measure whether engagement improves afterward. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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