[All remote jobs](https://jobicy.com/jobs.md)[![Dropbox logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200923071227-398427.jpg)](https://jobicy.com/company/dropbox.md)[Dropbox](https://jobicy.com/company/dropbox.md) # Program Manager, Customer Programs AI Summary Dropbox is seeking a senior individual-contributor Program Manager to lead customer programs across product and go-to-market functions. The role owns ambiguous, high-priority initiatives from objective definition through execution, measurement, risk management, and executive reporting. It focuses on coordinating customer engagement across product learning, validation, launches, adoption, advocacy, and strategic programs. The successful candidate will translate customer feedback and program results into actionable decisions while building scalable playbooks and operating mechanisms. This role requires extensive stakeholder alignment, strong customer judgment, and independent execution in a B2B technology environment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/dropbox.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 127,800–194,600 / yrDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceDirectorPublished9 Nov 2026Apply before9 Dec 2026Listing views40Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### Role Description [Dropbox](https://jobicy.com/company/dropbox.md) is looking for a Senior Program Manager, Customer Programs to lead complex, cross-functional programs that deepen how we engage, learn from, and deliver value to our customers. This role sits at the intersection of customers, GTM, and Product. You will lead programs that bring customers into important moments across the product and customer lifecycle – from early product learning and customer validation to launches, adoption, advocacy, and strategic customer engagement. You’ll ensure we are engaging the right customers for the right purpose, creating a coordinated experience across Dropbox, and turning what we learn into clear actions for the business. This is a senior individual-contributor role with significant autonomy and executive visibility. You’ll take high-priority initiatives that often span multiple functions, have evolving requirements, or lack an established operating model and turn them into well-run programs. You’ll define the objective, determine the right program approach, align stakeholders, establish ownership and decision points, manage dependencies and risks, and drive execution through measurable outcomes. A critical part of the role is representing the customer experience across the entire program, not simply coordinating internal teams. You’ll think deliberately about who we engage, why we are engaging them, what we are asking of them, how Dropbox shows up across touchpoints, and how we close the loop on their participation. The customer should experience one coordinated Dropbox program even when many internal teams are involved behind the scenes. You’ll work across Sales, Customer Success, Product, Research, Design, Engineering, Product Marketing, Customer Marketing, Analytics, and other teams depending on the program. Over time, you’ll also help Dropbox build more repeatable ways to run customer programs – creating playbooks and operating mechanisms that allow successful approaches to scale without creating unnecessary process. ### Responsibilities * Lead complex customer programs end-to-end, translating ambiguous business priorities into clear objectives, operating plans, milestones, decision points, owners, risks, and measurable outcomes. * Create a coordinated customer experience across Dropbox by partnering with Sales, Customer Success, Product, and other teams to ensure customers receive clear expectations, thoughtful engagement, and appropriate follow-through. * Lead large cross-functional teams through competing priorities, dependencies, and ambiguity, driving decisions and accountability without relying on formal authority. * Connect customer signal to action by ensuring feedback, behavior, and program results reach the right Product and GTM owners and translate into decisions, changes, or clearly documented next steps. * Build practical and scalable program infrastructure – including workbacks, decision rights, readiness criteria, status mechanisms, risk/escalation paths, measurement, and reusable playbooks – while avoiding unnecessary process. * Provide clear executive-level synthesis of program health, customer signal, risks, tradeoffs, decisions, and recommendations. ### Requirements * 8+ years of experience in program management, customer programs, strategy & operations, GTM operations, product operations, or a related field, with demonstrated ownership of complex cross-functional programs. * Demonstrated ability to take a highly ambiguous initiative from problem definition through execution, measurement, and outcome, operating independently with limited direction. * Experience leading programs involving customers or customer-facing teams, with strong judgment around customer selection, engagement, communications, expectations, and experience. * Demonstrated ability to coordinate multiple senior stakeholders and functions with different priorities, dependencies, and decision rights while maintaining momentum and accountability. * Strong operating judgment: able to determine the appropriate level of structure for a problem, make tradeoffs, simplify where possible, and build repeatable mechanisms where needed. * Strong written and verbal communication skills, including the ability to synthesize complex qualitative and quantitative information into concise recommendations, decisions, and executive updates. * Demonstrated ability to operate as a hands-on senior IC, moving comfortably between strategic problem-solving and the detailed execution required to deliver a program successfully. ### Preferred Qualifications * Experience leading customer programs involving early product feedback, beta/early-access programs, customer validation, product launches, adoption, advocacy, or strategic customer engagement. * Experience working across both Product/EPD and GTM organizations and translating customer needs and business requirements between the two. * Experience building a new program or operating model and scaling it across products, customer segments, or business priorities. * Experience in B2B SaaS, enterprise software, collaboration/productivity technology, or another complex technology environment. * Experience using AI and automation to improve program execution, customer insights, synthesis, reporting, or operating efficiency. ### Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: * Awareness: Understand yourself and others. * Judgment: Evaluate information and make decisions in complex situations. * Adaptability: Learn, adjust, and stay effective through change. * Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this [blog post](https://www.dropbox.jobs/en/our-blog/employee-stories/the-era-of-durable-skills-what-the-data-tells-us-about-thriving-in-change/) from our Chief People Officer, Melanie Rosenwasser. ### Compensation US Zone 1 This role is not available in Zone 1 US Zone 2 $143,800—$194,600 USD US Zone 3 $127,800—$173,000 USD Show more [Apply now >](https://jobicy.com/jobs/159899-program-manager-customer-programs.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, highly autonomous role that must create structure for ambiguous cross-functional initiatives with executive visibility. Success depends on influencing senior stakeholders without formal authority while balancing customer experience, product priorities, and GTM execution. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$161,200US market range (per year)$140k–$200k0$220.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The disclosed US base-pay ranges are $143,800–$194,600 for Zone 2 and $127,800–$173,000 for Zone 3. The annual cadence is inferred from the senior full-time US role and the stated compensation scale, as the posting does not explicitly say annual. Estimated broader US market compensation for a senior customer-program manager is $140,000–$200,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Program management](https://jobicy.com/jobs?search_keywords=Program%20management.md)[Cross-functional leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20leadership.md)[Customer programs](https://jobicy.com/jobs?search_keywords=Customer%20programs.md)[Go-to-market operations](https://jobicy.com/jobs?search_keywords=Go-to-market%20operations.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Customer experience](https://jobicy.com/jobs?search_keywords=Customer%20experience.md)[Product launches](https://jobicy.com/jobs?search_keywords=Product%20launches.md)[Customer feedback analysis](https://jobicy.com/jobs?search_keywords=Customer%20feedback%20analysis.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Executive communication](https://jobicy.com/jobs?search_keywords=Executive%20communication.md)[Operational strategy](https://jobicy.com/jobs?search_keywords=Operational%20strategy.md)[Process design](https://jobicy.com/jobs?search_keywords=Process%20design.md)[Program measurement](https://jobicy.com/jobs?search_keywords=Program%20measurement.md)[Strategic planning](https://jobicy.com/jobs?search_keywords=Strategic%20planning.md)[AI automation](https://jobicy.com/jobs?search_keywords=AI%20automation.md) Sample interview questionsDescribe a complex cross-functional program you led from an ambiguous idea to measurable results.I would begin by clarifying the business problem, intended customer and business outcomes, decision-makers, and success metrics. I would then establish a workback plan, ownership model, risks, and operating cadence, while keeping stakeholders aligned through concise updates. I would measure results after launch and convert lessons into improvements or reusable program practices. How would you ensure customers have a coordinated experience when several internal teams engage them? I would map the customer journey, define the purpose and owner of every interaction, and establish clear rules for customer selection, messaging, and follow-up. A shared engagement plan and feedback loop would prevent duplicate outreach and ensure internal teams act consistently. I would also monitor customer sentiment and adjust the program when engagement creates friction. How do you influence senior stakeholders when you do not have formal authority? I build credibility through clear problem framing, relevant data, and practical options with explicit tradeoffs. I make ownership and decision points visible, listen carefully to functional constraints, and focus discussions on the customer and business outcome. When decisions stall, I document the unresolved issue, recommend a path, and escalate through the agreed governance model. What mechanisms would you create to turn customer feedback into product and GTM action? I would define a consistent feedback taxonomy, identify accountable product and GTM owners, and create a regular synthesis process that links qualitative feedback with behavioral and program data. Each insight should result in a decision, experiment, backlog item, or documented rationale for no action. I would report closure rates and outcomes back to stakeholders and, where appropriate, participating customers. How do you decide the right amount of process for a new program? I start with the smallest operating structure that protects critical outcomes: clear objectives, owners, milestones, decisions, risks, and measures. I add structure only when recurring ambiguity, dependencies, or failure points show that it is needed. Once a program proves effective, I document lightweight playbooks and templates so it can scale without becoming bureaucratic. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![NVIDIA logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/52745899-221.jpeg) NVIDIA Nov 9 New ### [Senior Customer Technical Program Manager – Data Center](https://jobicy.com/jobs/150288-senior-customer-technical-program-manager-data-center.md) NVIDIA is looking for an expert Sr. Customer Technical Program Manager to drive the planning and execution of sophisticated, multidisciplinary infrastructure deployment programs with third party companies. 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