[All remote jobs](https://jobicy.com/jobs.md)[![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg)](https://jobicy.com/company/binance.md)[Binance](https://jobicy.com/company/binance.md) # Binance Accelerator Program – VIP User Operations AI Summary Binance is seeking a VIP User Operations Accelerator to support the VIP Middle Office team and improve experiences for high-value exchange users. The role manages VIP identification, service setup and exits, operational reporting, and development of client profiles for decision-making. It also involves community and competitor-benefit benchmarking, coordination with Product, Design, Sales, Marketing, and Customer Service, and use of AI tools for scalable case handling. Candidates need user-operations exposure, CRM and analytics capability, strong prompt-writing and fact-checking judgement, and bilingual English/Mandarin communication. This is a full-time, minimum six-month accelerator role in a fast-paced crypto-fintech environment.[Apply for this job](#job-application)[View company](https://jobicy.com/company/binance.md)ShareRemote from[Hong Kong](https://jobicy.com/job-region/hong-kong.md)SalaryUndisclosedDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceOpen levelPublished9 Nov 2026Apply before9 Dec 2026Listing views61Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [Binance](https://jobicy.com/company/binance.md) is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world. About the Role Join the VIP Middle Office team, the function behind the experience our highest-value users get. This role sits at the front of that experience: you will use AI tools to make VIP identification, service setup, and service exit faster and more consistent, help build the client profile that shapes user operation decisions, and keep a close read on how competitors run their communities and benefits. It is a role for someone who wants to see how a global exchange actually operates its top user segment, and who is comfortable working with Product, Design, Sales, Marketing, and Customer Service at the same time. What You’ll Do * Maintain and improve the identification and service setup of new VIP users, using AI tools to handle and review cases at scale. * Identify VIP users who no longer qualify and manage their service exit, improving how quickly and consistently those decisions are made. * Own the reporting of new service setup statistics, and keep the numbers accurate and easy for the team to act on. * Build and refine the VIP client profile: collect client information, improve the profile design, and create categorisations that support user operation decisions. * Track competitor communities and benefits programmes, and turn what you find into benchmarking reports that inform our operational strategy. * Support the wider VIP system, community operations, benefits, and user experience workstreams as they arise. What We’re Looking For * Hands-on experience in user operations, from an internship or campus project, with a working understanding of the user lifecycle and growth patterns. * Experience coordinating across multiple teams, with the follow-through to keep several workstreams on schedule and information in sync. * Comfort with CRM and analytics tools for tracking community KPIs, and the ability to turn competitive benchmarking data into concrete optimisation suggestions. * Proficient in at least one AI tool (e.g., ChatGPT, Claude, Gemini), with the prompt-writing skills to improve output quality and the judgement to fact-check and align AI-generated content with brand and compliance guidelines. * Available 5 full working days per week, for a minimum of 6 months. * Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders. Nice to Haves * Experience managing multilingual communities. * Experience in crypto, fintech, or internet user operations. * Familiarity with Binance or other exchange products. Why Binance * Shape the future of finance * Collaborate with world-class talent in a user-centric global organization with a flat structure * Tackle challenging projects in a fast-paced and innovative enviornment with autonomy * Thrive in a results-driven workplace with opportunities for career growth and continuous learning * Competitive salary and company benefits * Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you acknowledge that you have read our [Candidate Privacy Notice](https://www.binance.com/en/candidate/privacy/notice). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more [Apply now >](https://jobicy.com/jobs/160051-binance-accelerator-program-vip-user-operations.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires coordinating several operational workstreams, handling sensitive VIP lifecycle decisions, and applying AI outputs accurately within brand and compliance standards. It is entry-level friendly but demands strong organization, analytical judgement, and bilingual stakeholder communication. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per month)Highly competitive$2,500US market range (per month)$1.80k–$3.20k0$3.52k AI insightThe monthly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer pay range is disclosed. Estimated monthly compensation is shown in USD for a six-month-plus, full-time accelerator-level user-operations role; the monthly cadence is inferred from the role context and absence of a stated pay period. ## Core skills Skills and capabilities most closely associated with this opportunity. [User operations](https://jobicy.com/jobs?search_keywords=User%20operations.md)[VIP lifecycle management](https://jobicy.com/jobs?search_keywords=VIP%20lifecycle%20management.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Community operations](https://jobicy.com/jobs?search_keywords=Community%20operations.md)[KPI reporting](https://jobicy.com/jobs?search_keywords=KPI%20reporting.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Competitive benchmarking](https://jobicy.com/jobs?search_keywords=Competitive%20benchmarking.md)[AI tools](https://jobicy.com/jobs?search_keywords=AI%20tools.md)[Prompt engineering](https://jobicy.com/jobs?search_keywords=Prompt%20engineering.md)[Cross-functional coordination](https://jobicy.com/jobs?search_keywords=Cross-functional%20coordination.md)[Client profiling](https://jobicy.com/jobs?search_keywords=Client%20profiling.md)[Customer experience](https://jobicy.com/jobs?search_keywords=Customer%20experience.md)[English communication](https://jobicy.com/jobs?search_keywords=English%20communication.md)[Mandarin communication](https://jobicy.com/jobs?search_keywords=Mandarin%20communication.md)[Crypto industry knowledge](https://jobicy.com/jobs?search_keywords=Crypto%20industry%20knowledge.md) Sample interview questionsHow would you use AI tools to improve VIP user identification while maintaining accuracy?I would define clear qualification criteria, use AI to prioritize and summarize cases, and retain a human review step for edge cases and final decisions. I would test prompts against known examples, track false positives and negatives, and update workflows based on results. How would you build a useful VIP client profile for operational decision-making? I would begin with consented, relevant data points such as engagement, product usage, service history, lifecycle status, and support needs. I would organize these into clear segments, validate that the profile supports specific operational decisions, and review it regularly with stakeholders. Describe how you would create a report on new VIP service setups. I would establish consistent definitions, collect data from the relevant CRM and operations systems, and report setup volume, processing time, qualification outcomes, and exceptions. I would present trends and recommendations clearly so the team can identify bottlenecks and improve turnaround time. How would you turn competitor community and benefits research into an operational recommendation? I would compare competitors using a structured framework covering eligibility, benefits, channels, engagement mechanics, and user experience. I would distinguish observable facts from assumptions, identify gaps relevant to our VIP users, and propose a prioritized test with success metrics. How do you coordinate work across Product, Design, Sales, Marketing, and Customer Service? I align stakeholders on the objective, owners, milestones, and required inputs at the outset. I maintain a shared tracker, communicate decisions and risks early, and use concise status updates to keep dependencies moving while ensuring user and compliance requirements are represented. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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