[All remote jobs](https://jobicy.com/jobs.md)[![Clipboard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/cbfb643f01fb-221.webp)](https://jobicy.com/company/clipboard.md)[Clipboard](https://jobicy.com/company/clipboard.md) # Billing Representative AI Summary Clipboard is hiring a Billing Representative for its collections function, responsible for recovering overdue invoice payments from healthcare workplaces. The role involves proactive phone and email outreach, obtaining payment commitments, resolving billing concerns, and reporting on accounts receivable status. The representative will collaborate with Billing Disputes, Sales, and Customer Support to remove barriers to payment. Success requires clear customer communication, sound judgment, negotiation ability, attention to detail, and comfort working with payment data. This is a fully remote, fast-paced startup role open to candidates at all experience levels.[Apply for this job](#job-application)[View company](https://jobicy.com/company/clipboard.md)ShareRemote from[APAC](https://jobicy.com/job-region/apac.md), [LATAM](https://jobicy.com/job-region/latam.md), [Romania](https://jobicy.com/job-region/romania.md)SalaryUndisclosedDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceOpen levelPublished9 Nov 2026Apply before9 Dec 2026Listing views63Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [Clipboard](https://jobicy.com/company/clipboard.md) Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top [Y-Combinator company](https://www.ycombinator.com/topcompanies/) and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ### About the Role The Collections team under Billing is responsible for collecting payments from workplaces (e.g., healthcare facilities). The Billing Representative (BR) is responsible for ensuring that the assigned workplaces pay their invoices quickly and on time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The BR will reach out to the workplaces through phone and email to follow up on payments, get a commitment of payment (“promise to pay”), and ensure that the workplaces honor these commitments. The BR will work with the workplaces and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role will require cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals. ### Responsibilities * Monitor accounts to identify outstanding debts. * Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues. * Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.). * Identify the root cause of non-payment and resolve billing concerns. * Report on collections updates and accounts receivable status. * Identify critical accounts and devise SMART action plans to address issues. ### Requirements and Skills General * Professional and clear communication (verbal and written). * High attention to detail. * Receptive to feedback (highly coachable). * Preferred: experience with Google Drive suite, Slack, Salesforce, soft phone software like Amazon Connect. Technical * Comfortable with math and data (e.g., calculating payment plan instalments). * Ability to build relationships with customers. * Strong judgment in customer-facing decisions and live interactions. * Negotiating skills. ### Qualifications * Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. * No specific degree required—we care about what you can do, not just what’s on your résumé. ### Why Join Clipboard? * 100% Remote. Work from anywhere in the world. * Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. * A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. * Opportunity to make a significant impact with our workplace customers. ### System Requirements To succeed in this role, you must have: * A reliable laptop/desktop (no Chromebooks or Linux OS). * Minimum 20 Mbps wired internet connection. * Wired headset for clear communication. * A quiet, distraction-free workspace. * Stable power and internet connectivity. ### Hiring process * Application form: This includes basic billing rep skill-based questions. Some questions result in automatic rejection, so please approach these with diligence as they assess your ability to handle real problems and client situations. * Case Study: Collections scenarios (identifying at-risk accounts, action plans, email writing) * Interview 1: Collections simulation * Interview 2: Collections simulation * Offer You will receive an email with the next steps in the process within 2 days of your application. Please check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members [here](https://forms.gle/SyGaxHFbon7Hg9fW6). Show more [Apply now >](https://jobicy.com/jobs/160203-billing-representative.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightРабота требует уверенного ведения сложных разговоров о просроченной оплате, переговоров и точной работы с дебиторской задолженностью. Технический порог входа умеренный, но темп и ответственность за денежные поступления повышают сложность. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$50,000US market range (per year)$42k–$58k0$63.80k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Работодатель не раскрыл базовую оплату. Период оплаты ежегодный выбран как логичный ориентир для постоянной удалённой роли Billing Representative; оценка рынка в USD составляет $42,000–$58,000 в год, с медианой $50,000 в год. ## Core skills Skills and capabilities most closely associated with this opportunity. [Accounts receivable](https://jobicy.com/jobs?search_keywords=Accounts%20receivable.md)[Collections](https://jobicy.com/jobs?search_keywords=Collections.md)[Invoice follow-up](https://jobicy.com/jobs?search_keywords=Invoice%20follow-up.md)[Payment negotiation](https://jobicy.com/jobs?search_keywords=Payment%20negotiation.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Billing dispute resolution](https://jobicy.com/jobs?search_keywords=Billing%20dispute%20resolution.md)[Payment plan calculation](https://jobicy.com/jobs?search_keywords=Payment%20plan%20calculation.md)[Accounts payable outreach](https://jobicy.com/jobs?search_keywords=Accounts%20payable%20outreach.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Google Workspace](https://jobicy.com/jobs?search_keywords=Google%20Workspace.md)[Slack](https://jobicy.com/jobs?search_keywords=Slack.md)[Data reporting](https://jobicy.com/jobs?search_keywords=Data%20reporting.md)[Attention to detail](https://jobicy.com/jobs?search_keywords=Attention%20to%20detail.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsHow would you approach a workplace that has an invoice overdue by 30 days and has not replied to previous emails?I would review the account history, invoice details, and prior correspondence first. I would then call the accounts-payable contact with a concise, professional explanation of the outstanding balance and follow up with a clear email summarizing the requested action, due date, and available support. If there is still no response, I would document every attempt and escalate according to the collections process. A customer says they cannot pay the full invoice this week. What would you do? I would ask questions to understand the cause and confirm whether there is a valid billing dispute. If the invoice is accurate, I would seek a specific, realistic commitment to pay and explore an approved payment-plan option if available. I would document the promise to pay, confirm it in writing, and schedule follow-up activity before the agreed date. How do you balance collecting payment promptly with preserving a positive customer relationship? I stay factual, respectful, and solution-oriented. I clearly explain the invoice, payment terms, and impact of the overdue balance while listening for obstacles the customer may be facing. By setting precise expectations and following through consistently, I can protect the relationship without weakening collection standards. What information would you include in an accounts receivable status update? I would include total outstanding balances, aging categories, payments collected, broken and upcoming payment commitments, disputed amounts, high-risk accounts, and actions planned for each critical account. I would highlight blockers that require support from Billing Disputes, Sales, or Customer Support. The update should allow stakeholders to quickly prioritize risk and next steps. Describe how you would identify and manage a critical collections account. I would assess aging, balance size, payment behavior, dispute status, and responsiveness to identify risk. I would create a SMART action plan with an owner, next-contact date, target outcome, escalation path, and documented customer commitment. I would monitor progress closely and involve relevant internal teams quickly if an operational or contractual blocker is preventing payment. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance Nov 9 New ### [Finance Analyst (12 months contract)](https://jobicy.com/jobs/160057-finance-analyst-12-months-contract.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. 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