[All remote jobs](https://jobicy.com/jobs.md)[![Monzo logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5b4c0ec3-221.jpg)](https://jobicy.com/company/monzo.md)[Monzo](https://jobicy.com/company/monzo.md) # External Partnerships & Engagement Manager AI Summary Monzo is seeking an External Partnerships & Engagement Manager to manage partnerships supporting vulnerable, disabled, excluded, and bereaved customers. The role owns the full partnership lifecycle, including opportunity identification, onboarding, relationship management, performance evaluation, and exits. It combines stakeholder engagement with governance, due diligence, risk management, data analysis, and customer-feedback interpretation. The manager will translate partner expertise and lived-experience research into practical improvements to customer journeys, products, and support strategies.[Apply for this job](#job-application)[View company](https://jobicy.com/company/monzo.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryGBP 41,300–52,250 / yrDepartment[Business Development](https://jobicy.com/categories/business.md)EmploymentFull TimeExperienceSeniorPublished9 Nov 2026Apply before9 Dec 2026Listing views43Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. 🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as [personal](https://monzo.com/current-account/personal) and [business](https://monzo.com/business-banking) bank accounts, we offer [joint accounts](https://monzo.com/current-account/joint-account), [accounts for 16-17 year olds](https://monzo.com/current-account/16-17), a [free kids account](https://monzo.com/current-account/under-16s) and [credit cards](https://monzo.com/flex) in the UK, with more exciting things to come beyond. Our UK customers can also [save](https://monzo.com/savings), [invest](https://monzo.com/investments)and [combine their pensions](https://monzo.com/pensions) with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products – we want to solve problems and change lives through [Monzo](https://jobicy.com/company/monzo.md) ❤️ 📍London/Cardiff/UK Remote | 💰£41,300-52,250 + equity + Incentive Awards tied to your performance + [Benefits](https://monzo.com/careers/) ✨ Our VAIB team⭐ Making money work for everyone is what we do at Monzo, but it only counts if it works for the people who need support the most. Our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind. 🔑You’ll play a key role by… As External Partnerships & Engagement Manager, you will strategically manage a portfolio of VAIB partnerships that bring vital specialist expertise and enhanced support to Monzo’s most vulnerable customers. You will proactively identify new partnership opportunities while leveraging data and customer feedback to continuously monitor and maximize the value of your existing relationships. Ultimately, you will collaborate with cross-functional teams to translate this external insight and lived experience into tangible, practical improvements across our products, services, and customer journeys. * Manage Partnership Lifecycles: Own the end-to-end portfolio of VAIB external partnerships, from identifying strategic opportunities to onboarding, ongoing relationship management, and appropriate exits. * Drive Data-Led Impact: Continuously evaluate partnership performance using data and operational feedback, clearly reporting successes and confidently acting to strengthen or stop underperforming relationships. * Oversee Governance and Risk: Partner with Supplier Operations to conduct robust due diligence, ensuring all external relationships strictly adhere to Monzo’s risk, governance, and regulatory expectations. * Translate Insights into Action: Leverage specialist partner knowledge to identify opportunities and drive tangible improvements across vulnerable customer journeys, products, and support strategies. * Lead Lived-Experience Research: Own the Signposting Standard and collaborate with the Research team to capture lived experiences, turning best-practice insights into clear cross-functional recommendations. * Deliver Community Engagement: Plan external awareness campaigns, host expert listening sessions, and collaborate with Public Policy and Communications to amplify Monzo’s impact and support media activity. 🤩 We’d love to hear from you if… * You have a deep understanding of VAIB principles and the barriers vulnerable customers face, driven by a strong commitment to improving customer outcomes through meaningful external collaboration. * You have proven experience managing external relationships, going beyond relationship-building to set clear objectives, build trust, and hold both internal and external stakeholders accountable for delivering measurable benefits. * You have experience evaluating partnership effectiveness using data and customer feedback, and are highly skilled at translating external expertise and lived experiences into practical, actionable recommendations for teams across Monzo. * You have a strong grasp of due diligence and risk management, ensuring all external partnerships are supported by rigorous governance and robust, accurate documentation. * You are a highly organised problem-solver capable of managing multiple competing priorities, confidently navigating challenging stakeholder conversations, and proactively course-correcting when partnerships fail to deliver their intended value. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you! 🙌 What’s in it for you 💰 £41,300-52,250 ➕Incentive Awards tied to your performance. ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚 £1,000 learning budget each year to use on books, training courses and conferences. 🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! [Read our full list of benefits](https://monzo.com/careers/). 🌈 The application journey has 3 key steps * Recruiter call (25 minutes) * Values & Behaviours Interview (60 minutes) * Role Specific Interview (60 minutes) This process should take around 3-4 weeks – your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. [You can read them here.](https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo) We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. #LI-REMOTE #LI-CB4 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our [blog](https://monzo.com/blog/diversity-and-inclusion), 2026 [Diversity and Inclusion Report](https://monzo.com/blog/our-2026-diversity-and-inclusion-report) and 2025 [Gender Pay Gap Report.](https://monzo.com/blog/gender-pay-gap-report-2025) We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage 😊 Show more [Apply now >](https://jobicy.com/jobs/160278-external-partnerships-engagement-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a cross-functional, high-accountability role involving sensitive customer needs, external stakeholders, regulated-business governance, and evidence-based decisions. Success requires balancing partnership value, operational risk, and clear influence across internal teams. ## Salary analysis Estimated compensation compared with the broader UK market for similar roles. Estimated job median (per year)Market rate£46,775UK market range (per year)£42k–£58k0£63.80k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base-pay range of £41,300–£52,250. The yearly cadence is inferred from the stated UK professional-role range rather than explicitly stated. Estimated UK market pay for a comparable partnerships and engagement management role is £42,000–£58,000 per year; performance incentives and equity are excluded from base-pay figures. ## Core skills Skills and capabilities most closely associated with this opportunity. [Partnership management](https://jobicy.com/jobs?search_keywords=Partnership%20management.md)[Stakeholder engagement](https://jobicy.com/jobs?search_keywords=Stakeholder%20engagement.md)[Relationship management](https://jobicy.com/jobs?search_keywords=Relationship%20management.md)[Due diligence](https://jobicy.com/jobs?search_keywords=Due%20diligence.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Governance](https://jobicy.com/jobs?search_keywords=Governance.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Customer feedback analysis](https://jobicy.com/jobs?search_keywords=Customer%20feedback%20analysis.md)[Community engagement](https://jobicy.com/jobs?search_keywords=Community%20engagement.md)[Lived-experience research](https://jobicy.com/jobs?search_keywords=Lived-experience%20research.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Campaign planning](https://jobicy.com/jobs?search_keywords=Campaign%20planning.md)[Regulatory compliance](https://jobicy.com/jobs?search_keywords=Regulatory%20compliance.md) Sample interview questionsHow would you evaluate whether an external VAIB partnership is delivering sufficient value?I would define measurable objectives at onboarding, combining customer-outcome measures, operational data, qualitative feedback, referral or engagement metrics, and risk indicators. I would review results with internal and partner stakeholders regularly, document decisions, and agree corrective actions or an exit plan where value is not demonstrated. Describe how you would translate lived-experience insight into a product or service improvement. I would synthesise recurring themes from research and partner feedback, validate them against relevant customer and operational data, and frame a clear problem statement. I would then work with the responsible teams to prioritise feasible changes, define success measures, and close the loop with contributors on the outcome. How do you maintain constructive relationships while holding partners accountable? I establish shared objectives, roles, measures, review cadences, and escalation routes from the outset. I communicate evidence clearly and respectfully, focus discussions on customer outcomes, and document agreed actions so accountability remains transparent without undermining trust. What due-diligence considerations are most important when onboarding a specialist external partner? I would assess the partner’s capability, safeguarding approach, data-handling practices, financial and operational resilience, conflicts of interest, reputation, contractual terms, and alignment with regulatory requirements. I would work with supplier operations and risk teams to ensure evidence and approvals are complete before engagement begins. How would you manage several urgent partnership priorities at once? I would triage work by customer impact, risk, deadlines, and dependency on other teams. I would maintain a visible delivery plan, communicate trade-offs early, delegate or sequence work where appropriate, and revisit priorities frequently as new evidence or risks emerge. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Payoneer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/a5d57d3efdaeb953b01f0be13bbff60b.jpg) Payoneer Nov 9 New ### [Manager, Sales Development](https://jobicy.com/jobs/160274-manager-sales-development-2.md) About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a… * ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance Nov 9 New ### [Business Development – Equity Capital Markets](https://jobicy.com/jobs/160053-business-development-equity-capital-markets.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for… * ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance Nov 9 New ### [Business Analytics & Strategic Partnerships (Tokenisation) Manager](https://jobicy.com/jobs/160052-business-analytics-strategic-partnerships-tokenisation-manager.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for… * ![Garner Health logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/5ba0f621-221.png) Garner Health Nov 9 New ### [Consultant Relations VP](https://jobicy.com/jobs/154952-consultant-relations-vp.md) What you’ll be part of Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers… * ![Canonical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png) Canonical Nov 9 New ### [Alliances & Channels Leader](https://jobicy.com/jobs/148714-alliances-channels-leader.md) Alliances & Channels LeaderCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in… * ![Contentstack logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fc470980-221.jpeg) Contentstack Nov 8 New ### [Sr. Partner Relationship Manager, Agencies](https://jobicy.com/jobs/159823-sr-partner-relationship-manager-agencies-2.md) What is Contentstack? Contentstack is redefining how modern digital experiences are built and managed. As the pioneer of the Agentic Experience Platform (AXP), Contentstack brings together structured content and brand… * ![Lyra Health logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/1594f6d9649b131ca2414928bd60caac.jpeg) Lyra Health Nov 8 New ### [Channel Partnerships Manager](https://jobicy.com/jobs/159791-channel-partnerships-manager.md) About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million… * ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs Nov 8 New ### [Deployment Strategist – Mexico](https://jobicy.com/jobs/159769-deployment-strategist-mexico.md) About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we… * ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs Nov 8 New ### [Deployment Strategist Lead – USA](https://jobicy.com/jobs/159765-deployment-strategist-lead-usa.md) About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we… * ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs Nov 8 New ### [Deployment Strategist – North America](https://jobicy.com/jobs/159739-deployment-strategist-north-america.md) About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we… [Browse all jobs](https://jobicy.com/jobs.md)