[All remote jobs](https://jobicy.com/jobs.md)[![Payoneer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/a5d57d3efdaeb953b01f0be13bbff60b.jpg)](https://jobicy.com/company/payoneer.md)[Payoneer](https://jobicy.com/company/payoneer.md) # Onboarding Specialist AI Summary Payoneer ищет специалиста по онбордингу для удалённой работы из Польши с новыми SMB-клиентами на локальных и международных рынках. Сотрудник будет вести активные звонки, email- и мессенджер-коммуникации, помогая клиентам завершить KYC, активацию и первую пополненную транзакцию. Роль сочетает клиентский онбординг, inside sales и координацию с операционными командами, используя Salesforce, Salesloft, Aircall и Marketo. Успех измеряется объёмом качественных контактов, конверсией, соблюдением сроков и выполнением целевых показателей активации.[Apply for this job](#job-application)[View company](https://jobicy.com/company/payoneer.md)ShareRemote from[Poland](https://jobicy.com/job-region/poland.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceOpen levelPublished9 Nov 2026Apply before9 Dec 2026Listing views52Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About [Payoneer](https://jobicy.com/company/payoneer.md) Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Location: Poland – EMEA Role Summery Support onboarding for new SMB customers across domestic and global markets through telesales outreach, timely follow-ups, and low-touch engagement that helps drive activation and compliance completion. What you’ll do * Use CRM tools such as Salesforce, Salesloft, Aircall, and Marketo to support customer onboarding, assist with KYC completion, and engage prospects through structured call, email, and messaging outreach such as WhatsApp or Telegram. * Apply effective communication, active listening, and problem-solving skills to guide customers through the onboarding process and help improve conversion outcomes. * Manage communication with new accounts through calls, emails, and automated sequences while working closely with operations teams to support activation and approvals. * Help address onboarding, operational, and payment-related issues in a timely manner to support a smooth customer experience and encourage first funded transactions. * Support onboarding and activation goals for the assigned portfolio by maintaining consistent outreach, encouraging progress to first funded transaction, and introducing customers to relevant Payoneer products where appropriate. * Proactively share feedback, insights and ideas in team meetings to contribute towards new business growth Who you are * Bachelor’s degree holder or current bachelor’s degree student. * 1–2 years of experience in B2B sales, telesales, inside sales, customer onboarding, customer service, or a related field; internships or early sales experience are an advantage. * Strong sales acumen with the ability to work in an aggressive, target-driven environment, manage high activity volumes, prioritize effectively, and consistently deliver against deadlines and conversion goals. * Good knowledge of Microsoft Office, including Excel, Word, and PowerPoint. * Fluency in English is a must, with excellent spoken communication, strong call handling ability, and the confidence to engage customers persuasively over the phone. * Candidates with prior BPO or inside sales experience will be strongly preferred, especially those who have managed aggressive follow-up cadences and volume-based onboarding or activation targets. * Excellent written and verbal communication skills, with strong persuasive ability, organized reporting, and effective coordination across sales and operations stakeholders. * Strong desire to learn industry best practices, contribute to the organization, and continuously improve onboarding, activation, and FFT performance outcomes. The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis. Show more [Apply now >](https://jobicy.com/jobs/160279-onboarding-specialist.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightРоль требует уверенно вести большое количество исходящих коммуникаций, объяснять требования KYC и устранять препятствия в процессе активации. Сложность повышают агрессивные цели по объёму активности и конверсии, но позиция ориентирована на начинающего специалиста с 1–2 годами опыта. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$55,000US market range (per year)$48k–$62k0$68.20k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Работодатель не раскрыл компенсацию. Для специалиста по клиентскому онбордингу и inside sales с 1–2 годами опыта приведена ориентировочная годовая оценка в USD: медиана $55,000, рыночный диапазон $48,000–$62,000; период годовой выбран как наиболее типичный для штатной профессиональной роли. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Inside sales](https://jobicy.com/jobs?search_keywords=Inside%20sales.md)[Telesales](https://jobicy.com/jobs?search_keywords=Telesales.md)[Customer activation](https://jobicy.com/jobs?search_keywords=Customer%20activation.md)[KYC support](https://jobicy.com/jobs?search_keywords=KYC%20support.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Salesloft](https://jobicy.com/jobs?search_keywords=Salesloft.md)[Aircall](https://jobicy.com/jobs?search_keywords=Aircall.md)[Marketo](https://jobicy.com/jobs?search_keywords=Marketo.md)[CRM management](https://jobicy.com/jobs?search_keywords=CRM%20management.md)[Outbound calling](https://jobicy.com/jobs?search_keywords=Outbound%20calling.md)[Email outreach](https://jobicy.com/jobs?search_keywords=Email%20outreach.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Active listening](https://jobicy.com/jobs?search_keywords=Active%20listening.md)[Microsoft Excel](https://jobicy.com/jobs?search_keywords=Microsoft%20Excel.md) Sample interview questionsHow would you help a new customer who has stopped progressing through KYC verification?I would first review the CRM history and identify the likely blocker, such as missing documents or an unclear requirement. I would then contact the customer through their preferred channel, explain the next step in simple language, confirm understanding, and schedule a follow-up. I would document the interaction and coordinate with the operations team if additional review is needed. How do you prioritize a large portfolio of onboarding customers and follow-up tasks? I prioritize accounts by activation stage, urgency, likelihood of conversion, outstanding compliance requirements, and agreed follow-up dates. I use CRM tasks and structured sequences to ensure no customer is missed. I also reserve time each day for high-priority cases and update priorities based on customer responses and operational feedback. Describe how you would handle a customer who is hesitant to complete their first funded transaction. I would ask open questions to understand the concern, whether it relates to trust, process complexity, fees, or product fit. I would address the concern with accurate, relevant information and clearly explain the practical value of completing activation. If appropriate, I would introduce a suitable Payoneer product and agree on a specific next action with the customer. What metrics would you monitor to evaluate your onboarding performance? I would track outreach volume, contact rate, response rate, KYC completion rate, activation rate, first funded transaction conversion, follow-up timeliness, and quality of CRM documentation. I would review trends by customer segment and channel to identify where my approach can be improved. How do you maintain a persuasive but customer-focused approach during outbound calls? I prepare by reviewing the customer’s context and use a clear opening that explains why I am calling. I listen carefully, adapt my message to the customer’s needs, and avoid pushing irrelevant products. My goal is to make the next onboarding step easy and valuable while communicating transparently and respectfully. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Databricks logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/12/4e3f864ba9cf3c62d471e1c62414d098.jpg) Databricks Nov 9 New ### [Strategic Core Account Executive](https://jobicy.com/jobs/160331-strategic-core-account-executive.md) SLSQ427R1034 Candidates in the listed location(s) are encouraged for this role: Remote – Washington D.C. 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