[All remote jobs](https://jobicy.com/jobs.md)[![Acquia, Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/450fb78c-221.png)](https://jobicy.com/company/acquia-inc.md)[Acquia, Inc.](https://jobicy.com/company/acquia-inc.md) # Regional Account Manager AI Summary Acquia is seeking a Regional Account Manager to retain and expand a portfolio of customers using its digital experience platform. The role owns renewal strategy, account planning, customer relationships, quarterly business reviews, and escalation coordination. Success is measured through renewal performance, net renewal goals, expansion pipeline creation, and quota attainment. Candidates need at least two years of account management experience, strong forecasting skills, and the ability to manage a high volume of complex customer relationships. This is a remote US role requiring proactive cross-functional collaboration and disciplined CRM administration.[Apply for this job](#job-application)[View company](https://jobicy.com/company/acquia-inc.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 100k–110k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished9 Nov 2026Apply before9 Dec 2026Listing views40Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. The specific responsibilities of the position include: * Drive customer retention and identify expansion opportunities * Guide customers through onboarding of products and services * Build strategic level customer relationships and own customers’ success with Acquia platform services * Maintain control of account direction and strategy * Host Quarterly Business Reviews to identify risk and opportunities with customers * Build expansion pipeline by pairing targeted outbound outreach and strategic account planning with collaborative channel partner co-selling * Exceed quarterly renewal and net renewal goals * Partner with internal resources to resolve customer escalations or operational issues * Coordinate with business users and procurement to ensure timely renewals * Update and maintain Sales database weekly Required Qualifications, Skills & Experience * Proven track record of retaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities * Has owned & exceeded a quota * Experience with running a high volume of accounts * 2 years working in an account management role * Ability to manage multiple systems at once * Strong forecasting and analytical skills * Energetic, smart, dynamic, and strategic * Ability to work effectively within a dynamic, fast paced and ever changing environment * Good communicator with the ability to articulate a strong value proposition * Meticulous attention to detail and high level of accountability are imperative * Self-starter who can set and manage priorities * Strong teamwork, communication & cross-group collaboration skills * Must be able to proactively drive accounts and resolve customer escalations with minimal oversight * Bachelor degree is required We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! The salary structure results in On-Target Earnings (OTE) ranging from $100,000 to $110,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation. Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. Show more [Apply now >](https://jobicy.com/jobs/160305-regional-account-manager-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines revenue accountability with customer-success ownership across numerous accounts, renewals, expansion opportunities, and escalations. It requires independent prioritization, accurate forecasting, and effective coordination with customers, partners, procurement, and internal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$105,000US market range (per year)$90k–$130k0$143k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses annual On-Target Earnings of $100,000–$110,000 USD, with eligibility for variable compensation. The annual cadence is inferred from the compensation level and US full-time account-management market conventions because the posting does not state a pay period. Estimated US market compensation for a comparable account-management role is $90,000–$130,000 USD per year; actual pay may vary by experience, location, base-versus-variable mix, and portfolio complexity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Renewal management](https://jobicy.com/jobs?search_keywords=Renewal%20management.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Strategic account planning](https://jobicy.com/jobs?search_keywords=Strategic%20account%20planning.md)[Quarterly business reviews](https://jobicy.com/jobs?search_keywords=Quarterly%20business%20reviews.md)[Sales forecasting](https://jobicy.com/jobs?search_keywords=Sales%20forecasting.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[CRM management](https://jobicy.com/jobs?search_keywords=CRM%20management.md)[Customer escalation management](https://jobicy.com/jobs?search_keywords=Customer%20escalation%20management.md)[Channel partner collaboration](https://jobicy.com/jobs?search_keywords=Channel%20partner%20collaboration.md)[Procurement coordination](https://jobicy.com/jobs?search_keywords=Procurement%20coordination.md)[Value proposition communication](https://jobicy.com/jobs?search_keywords=Value%20proposition%20communication.md) Sample interview questionsHow have you improved customer renewal performance in a previous account-management role?I segment accounts by renewal risk, adoption level, strategic value, and expansion potential. I establish success plans well before renewal dates, hold structured business reviews, document value outcomes, and involve the right internal stakeholders early when risks emerge. How would you approach an account with low product adoption and an upcoming renewal? I would first validate usage data and identify the customer’s business goals and obstacles. I would align on a recovery plan with clear milestones, connect the customer with relevant enablement or technical resources, and communicate progress regularly while preparing a realistic renewal strategy. Describe how you identify an expansion opportunity without compromising customer trust. I start with the customer’s objectives, operational challenges, and measurable gaps rather than with a product pitch. If an additional capability clearly supports an agreed outcome, I build a value case, involve appropriate specialists, and present the option transparently as part of the account plan. How do you manage a high volume of accounts while maintaining quality engagement? I use account segmentation, renewal calendars, CRM hygiene, health indicators, and repeatable engagement cadences. This lets me reserve high-touch time for strategic or at-risk customers while using scalable communications and standardized planning for lower-complexity accounts. What is your approach to handling a customer escalation? I acknowledge the issue promptly, clarify impact and ownership, and create a shared action plan with internal teams. I provide the customer with consistent updates, escalate blockers when needed, and close the loop by confirming resolution and documenting prevention steps. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![1Password logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/09/WRILS-200909195848-296323.png) 1Password Nov 9 New ### [Senior Digital Customer Success Campaign Manager](https://jobicy.com/jobs/160323-senior-digital-customer-success-campaign-manager.md) 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up… * ![Databricks logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/12/4e3f864ba9cf3c62d471e1c62414d098.jpg) Databricks Nov 9 New ### [Manager, Field Engineering – Global Telecommunications](https://jobicy.com/jobs/160306-manager-field-engineering-global-telecommunications-2.md) FEQ227R233MANAGER, FIELD ENGINEERING About the Role As a Manager, Field Engineering, you will lead a team of technical customer advisors who help organizations solve complex data, analytics, and AI challenges…. * ![Fivetran logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3b8e4532-221-1.jpg) Fivetran Nov 9 New ### [Manager, Customer Support Engineering](https://jobicy.com/jobs/160038-manager-customer-support-engineering-2.md) From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,… * ![Tekmetric logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f9f6e168-221.png) Tekmetric Nov 9 New ### [Director of Customer Support](https://jobicy.com/jobs/160027-director-of-customer-support-3.md) About Tekmetric Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs… * ![Upside logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/06e64944-221.png) Upside Nov 9 New ### [Strategic Account Manager](https://jobicy.com/jobs/154929-strategic-account-manager-5.md) Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases… * ![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png) Ashby Nov 9 New ### [Manager of Implementations, High Touch – EMEA](https://jobicy.com/jobs/154897-manager-of-implementations-high-touch-emea.md) Manager of Implementations, High Touch – EMEA Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle… * ![YipitData logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e1bee9df-221.jpg) YipitData Nov 9 New ### [Client Strategy Manager](https://jobicy.com/jobs/152724-client-strategy-manager.md) About Us: YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B…. * ![YipitData logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e1bee9df-221.jpg) YipitData Nov 9 New ### [Client Strategy Manager – Corporate Brands & Retail](https://jobicy.com/jobs/152729-client-strategy-manager-corporate-brands-retail.md) About Us: YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B…. * ![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg) AlphaSense Nov 9 New ### [Customer Success Manager, Corporate](https://jobicy.com/jobs/147131-customer-success-manager-corporate-2.md) About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from… * ![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg) AlphaSense Nov 9 New ### [Customer Success Manager, Corporate](https://jobicy.com/jobs/142765-customer-success-manager-corporate.md) About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content… [Browse all jobs](https://jobicy.com/jobs.md)