[All remote jobs](https://jobicy.com/jobs.md)[![Notabene logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/4a566d51800a-221.webp)](https://jobicy.com/company/notabene.md)[Notabene](https://jobicy.com/company/notabene.md) # Customer Success Manager, EMEA AI Summary Notabene is seeking a Customer Success Manager to own post-sales relationships across EMEA for a technical crypto-compliance SaaS platform. The role covers onboarding, adoption, customer health, renewals, pricing negotiations, and expansion within mid-market and enterprise accounts. The successful candidate will act as both a commercial owner and a technical customer contact, working with APIs, integration teams, webhooks, and transaction data. This position requires approximately five years of customer success or account management experience in crypto, fintech, regtech, or another complex technical market. It is a remote EMEA role with autonomous work expectations and occasional on-call responsibilities.[Apply for this job](#job-application)[View company](https://jobicy.com/company/notabene.md)ShareRemote from[EMEA](https://jobicy.com/job-region/emea.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished9 Nov 2026Apply before9 Dec 2026Listing views55Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [Notabene](https://jobicy.com/company/notabene.md) Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry. Location: Remote, within EMEA time zones. The impact you will have: At Notabene, the success of our customers drives everything that we do, and our Customer Success team is at the heart of that. You will own a book of customers across EMEA, from crypto-native exchanges and payment providers through to the financial institutions and fintechs now launching digital asset products. Sales closes the initial deal and hands the customer over at signature. From there they are yours: get them live, get them using the product, renew them and grow them. The commercial conversation sits with you, which means renewals, pricing and upsells are yours to run. You are also a technical point of contact for your customers. These conversations get technical early, and you should be able to sit with a customer’s integration team and be useful. Comfort with APIs and the curiosity to work things out yourself matter more here than an engineering background. Within a year you are successful if… * Net retention across your book has grown, and you can name the renewals and upsells that did it * Your customers are live and using the product, and the ones at risk were identified early * You have found and qualified upsell opportunities inside your existing customers, and converted a good number of them * Customers come to you first, on their compliance programme and on their commercial relationship with us * You can demonstrate real knowledge of our product and of the wider industry What you will be doing: * Owning the post-sales journey for your customers: onboarding, adoption, business reviews, renewal and upsell * Running your own renewals and upsells, including pricing and the conversation with the economic buyer * Guiding customers through their Travel Rule programmes and their stablecoin payment products * Working directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck * Monitoring usage, engagement and risk signals, and acting on them with a clear plan well before they become a renewal problem * Finding growth inside your existing customers across adjacent teams, entities and products, and working with Sales on the net-new ones * Building relationships across compliance, operations and engineering, so the relationship never rests on one contact * Bringing customer and competitor insight back to product, sales and marketing * Keeping records current in HubSpot * Some on-call duty outside office hours What you bring: * Based in EMEA, able to cover customers across the region * Around 5 years in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, managing your own book of customers * Commercial ownership. You have run your own renewals and upsells and negotiated pricing, without passing the deal back to Sales * Some technical range. You can work through API documentation, read a request and response, and form a view on why an integration is behaving the way it is * Experience across a mix of customers, from mid-market through to enterprise * Experience across the full lifecycle, from onboarding through to expansion * Exposure to compliance-driven or regulated environments * A doer. You own the detail yourself, and you move without waiting for a process to exist * Good judgement with people and real interest in solving their problems * Comfortable working autonomously and getting stuck in ### Nice to Have * Travel Rule, stablecoin payments or digital asset compliance experience * Experience with banks and regulated financial institutions entering digital assets * Having built Customer Success processes and playbooks from scratch Show more [Apply now >](https://jobicy.com/jobs/160669-customer-success-manager-emea-4.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines commercial accountability for renewals and upsells with technical integration support in a regulated digital-assets environment. Managing customer risk proactively and negotiating with economic buyers requires strong judgment and broad stakeholder management. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$100,000US market range (per year)$85k–$130k0$143k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base salary was disclosed. The annual figures are AI estimates in USD for an experienced EMEA Customer Success Manager in a technical fintech, regtech, or crypto SaaS environment; the yearly cadence is inferred from the full-time seniority and role conventions. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Account Management](https://jobicy.com/jobs?search_keywords=Account%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewals Management](https://jobicy.com/jobs?search_keywords=Renewals%20Management.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Pricing Negotiation](https://jobicy.com/jobs?search_keywords=Pricing%20Negotiation.md)[API Integration](https://jobicy.com/jobs?search_keywords=API%20Integration.md)[Technical Troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20Troubleshooting.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[HubSpot](https://jobicy.com/jobs?search_keywords=HubSpot.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Compliance](https://jobicy.com/jobs?search_keywords=Compliance.md)[Digital Assets](https://jobicy.com/jobs?search_keywords=Digital%20Assets.md)[Risk Management](https://jobicy.com/jobs?search_keywords=Risk%20Management.md) Sample interview questionsDescribe how you would identify and mitigate renewal risk in a complex enterprise account.I would combine product-usage data, support trends, stakeholder engagement, commercial timelines, and stated business outcomes into an account health plan. When risk appears, I would align with the customer on a recovery plan with owners, milestones, and executive communication before the renewal window becomes urgent. How have you managed a renewal and upsell conversation without handing it back to Sales? I prepare by quantifying delivered value, mapping decision-makers, understanding budget and procurement requirements, and defining the expansion use case. I lead the commercial discussion directly, negotiate pricing and scope, and involve Sales only where additional support or net-new opportunity coordination is useful. What steps would you take when a customer's API integration is not behaving as expected? I would first clarify the intended workflow and reproduce or isolate the issue using documentation, request and response payloads, logs, webhook events, and test calls. I would communicate clear findings to the customer, engage internal technical teams with structured evidence when needed, and maintain ownership of updates until resolution. How would you build relationships across compliance, operations, and engineering at one customer? I would tailor conversations to each group's priorities: regulatory confidence for compliance, reliable workflows for operations, and implementation clarity for engineering. Regular business reviews, technical checkpoints, and stakeholder mapping would reduce dependence on a single champion and uncover expansion opportunities. Why is experience in regulated crypto or fintech environments valuable for this role? These environments involve high customer scrutiny, evolving regulations, and technical workflows that directly affect operational and compliance outcomes. 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