[All remote jobs](https://jobicy.com/jobs.md)[![FreeBalance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/34e959b7d773-221.webp)](https://jobicy.com/company/freebalance.md)[FreeBalance](https://jobicy.com/company/freebalance.md) # Director, Technical Services EMEA AI Summary This senior technical-services leadership role directs strategy, delivery standards, operations, and maintenance for FreeBalance implementations across EMEA. The director leads internationally distributed technical consultants and coordinates closely with project management, R&D, functional consulting, and global services leadership. Core work includes data-migration strategy, deployment tooling, integration design, training curriculum, and resilient data-centre and disaster-recovery delivery models. The position requires substantial international travel, strong stakeholder communication, and experience managing global services or support teams in enterprise software environments.[Apply for this job](#job-application)[View company](https://jobicy.com/company/freebalance.md)ShareRemote from[UAE](https://jobicy.com/job-region/united-arab-emirates.md)SalaryUndisclosedDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceDirectorPublished9 Nov 2026Apply before9 Dec 2026Listing views36Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. As the Director of Technical Services, you will be responsible for the strategy and execution of technical services by employees of the Services Department in various [FreeBalance](https://jobicy.com/company/freebalance.md) Customer locations throughout Europe, the Middle East, and Africa. Key to this position is the ability to supervise and provide technical advice to the Vice President of Global Services department who oversees all FreeBalance customer project implementations worldwide. Responsibilities include building technical strategies, models, and approaches with team members operating out of the Headquarters of FreeBalance in Ottawa and ensuring its implementation and execution with all FreeBalance Technical Consultants overseas. This position is part of the Services Leadership team that works with the Solution Team in Ottawa and overseas (mainly in the EMEA region) alongside the individual project managers who manage the entire lifecycle of the implementation of the FreeBalance Accountability Suite that addresses the Public Financial Management reform that FreeBalance customers undertake and implement. ### Main Responsibilities: * Preparation of strategies and design for data migration that can be implemented by the FreeBalance Technical Consultants at a client location. * Build tools and models for the Installation and Deployment of the FreeBalance Accountability Suite that can be leveraged for project deliveries. * Collaborate with the Research and Development Team to design the interface components during the implementation of the FreeBalance Accountability Suite. * Collaborate with the Technical and Functional Consultants to create the training curriculum that can be delivered to the customers. * Manage the day-to-day tasks of the team. * Work with the Project Managers to design the rollout of the system for decentralized operations. * Managing the Operations & maintenance team in EMEA and provide management oversight to the remote team worldwide. * Manage the technical tools and research and develop new tools for use by the Technical Consultants. * Build scalable models for implementation of the FreeBalance Accountability Suite at the Data Centre and Disaster Recovery Sites where the software is hosted. * Work with cross-functional teams to ensure consistency, quality and timeliness of customer deliveries, internal policies and communications. * Other duties as assigned. * Extensive travel is required ### Qualifications: * University degree in Information Technology. * Proven experience reviewing and developing Support and Maintenance policies and procedures. * 5 years of experience successfully managing an internationally dispersed Services and Support Team * Project Management experience a must * Ability to clearly articulate at meetings with all levels of management and stakeholders. * Experience with goal-setting frameworks like Objectives and Key Results (OKRs). * Experienced in working with open-source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems * Excellent verbal and written communication skills in English. * Able to travel internationally. * PMI Certification * Other IT certifications ### Compensation ### Additional Information We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process. Show more [Apply now >](https://jobicy.com/jobs/160675-director-technical-services-emea.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines regional leadership with hands-on accountability for complex enterprise implementations, technical delivery quality, and operational continuity. Leading dispersed teams and frequent international travel add significant coordination and execution demands. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$160,000US market range (per year)$135k–$195k0$214.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual compensation estimate is an AI-generated USD market estimate for a senior technical-services director role leading enterprise software delivery across EMEA; the yearly period is inferred from the full-time leadership role and standard market convention. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical services leadership](https://jobicy.com/jobs?search_keywords=Technical%20services%20leadership.md)[Enterprise software implementation](https://jobicy.com/jobs?search_keywords=Enterprise%20software%20implementation.md)[Data migration strategy](https://jobicy.com/jobs?search_keywords=Data%20migration%20strategy.md)[Deployment automation](https://jobicy.com/jobs?search_keywords=Deployment%20automation.md)[Operations management](https://jobicy.com/jobs?search_keywords=Operations%20management.md)[Team leadership](https://jobicy.com/jobs?search_keywords=Team%20leadership.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Disaster recovery](https://jobicy.com/jobs?search_keywords=Disaster%20recovery.md)[SQL Server](https://jobicy.com/jobs?search_keywords=SQL%20Server.md)[Oracle Database](https://jobicy.com/jobs?search_keywords=Oracle%20Database.md)[Tomcat](https://jobicy.com/jobs?search_keywords=Tomcat.md)[BIRT](https://jobicy.com/jobs?search_keywords=BIRT.md)[OKR frameworks](https://jobicy.com/jobs?search_keywords=OKR%20frameworks.md)[IT service management](https://jobicy.com/jobs?search_keywords=IT%20service%20management.md) Sample interview questionsHow have you standardized technical delivery across geographically dispersed implementation teams?I establish reusable delivery playbooks, architecture standards, quality gates, and common reporting metrics. I pair these with regular technical reviews and regional feedback loops so standards remain practical for local customer environments. Describe your approach to planning data migration for a complex enterprise implementation. I begin with source-data assessment, ownership, data-quality rules, mapping, reconciliation criteria, and cutover risks. I then create repeatable migration tools and test cycles, with clear acceptance thresholds and contingency plans before production deployment. How do you balance strategic leadership with urgent customer-delivery issues? I use clear operational escalation paths and delegate defined incident ownership to capable leads. This protects time for strategic improvements while ensuring high-impact delivery risks receive prompt executive attention. What would you do to improve reliability for systems hosted in data centres and disaster-recovery sites? I would review architecture, recovery objectives, monitoring, backup validation, deployment controls, and incident history. From there, I would prioritize tested recovery procedures, environment standardization, and measurable resilience improvements. How do you communicate technical risks to senior stakeholders who may not be technical? I translate technical findings into business impact, delivery implications, options, ownership, and decision deadlines. I keep updates concise, evidence-based, and focused on the risk reduction achieved by each recommended action. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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