[All remote jobs](https://jobicy.com/jobs.md)[![Palmetto Clean Technology logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/ba1770ab2e25-221.webp)](https://jobicy.com/company/palmetto-clean-technology.md)[Palmetto Clean Technology](https://jobicy.com/company/palmetto-clean-technology.md) # Collections Specialist AI Summary The Collections Specialist manages a portfolio of delinquent customer accounts for a consumer energy-financing platform. The role centers on high-volume outbound calls, emails, and texts, negotiating payment arrangements, documenting activity in a CRM, and escalating accounts when needed. The specialist must combine firm, compliant collections practices with empathetic, customer-focused communication. Success is measured through daily, weekly, and monthly collection and call-volume goals, including a target of 100 outbound calls per day. The position is remote and based in the Philippines.[Apply for this job](#job-application)[View company](https://jobicy.com/company/palmetto-clean-technology.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUndisclosedDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceOpen levelPublished9 Nov 2026Apply before9 Dec 2026Listing views41Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. Company Description Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Department Description Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption. Location This position will be based remotely in the Philippines. Summary of Role The Collections Specialist is responsible for managing a portfolio of past-due accounts, conducting outbound collection calls/emails/texts, and working directly with customers to resolve outstanding balances. This role requires strong communication skills, sound judgment, and the ability to balance firmness with empathy — all while delivering a positive customer experience and supporting the company’s overall financial health. If you’re a clear communicator, a natural problem-solver, and someone who stays composed under pressure, this role is a great fit for you! About You: * Passionate about problem solving, and you excel at finding solutions to unstructured issues while achieving success in a structured environment. * You love to innovate. A “no” or a difficult conversation is simply an opportunity to get creative and find a resolution that works for both the customer and the business! * You can tackle the macro and micro — staying focused on the individual customer in front of you while keeping an eye on your own performance metrics and the broader financial health of the business. Strategic & Tactical * Make outbound collection calls to customers regarding past-due accounts with goal of 100 per day. * Negotiate payment arrangements and resolve delinquent accounts in accordance with company policy and applicable regulations. * Accurately document call outcomes, payment commitments, and account notes in the CRM. * De-escalate and professionally handle frustrated, upset, or difficult customers. * Educate customers on account status, balances, and available payment options. * Meet or exceed daily, weekly, and monthly call volume and collection targets. * Follow all applicable federal, state, and company collection laws and guidelines (e.g., FDCPA where applicable). * Identify accounts that may require escalation to a supervisor or alternate resolution path. * Maintain a professional, courteous, and customer-focused approach on every call Qualifications * High school diploma or equivalent required; some college coursework preferred. * Prior experience in collections, call center, or customer service roles required. * Fluent in English, both verbal and written, with clear and professional phone communication skills. * Strong negotiation and conflict-resolution skills. * Ability to remain calm, patient, and solution-oriented with escalated or difficult customers. * Comfortable working in a high-volume, fast-paced call environment. * Basic computer proficiency, including data entry and navigating CRM or collections software. * Strong attention to detail and accurate record-keeping. * Positive attitude, reliability, and a genuine customer-first mindset. * Ability to work independently and as part of a team. * Excellent organizational and time management skills. * Knowledge of construction or solar industry preferred. * Preferred Skills Bilingual abilities a plus (English & Spanish). * Familiarity with collections-related regulations and compliance requirements. * Previous experience with outbound dialer systems. Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy. For more about our Privacy Policy, visit: [https://palmetto.com/privacy-policy](https://palmetto.com/privacy-policy) Show more [Apply now >](https://jobicy.com/jobs/160702-collections-specialist-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires resilience, negotiation skill, accurate documentation, and compliance with collections rules while managing difficult customer conversations. The 100-call daily target and collection metrics create a consistently fast-paced environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per month)Highly competitive$45,000US market range (per month)$30k–$60k0$66k AI insightThe monthly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. The monthly figures are AI estimates in USD for a Philippines-based remote collections role, using the inferred monthly cadence customary for full-time employment. ## Core skills Skills and capabilities most closely associated with this opportunity. [Debt collections](https://jobicy.com/jobs?search_keywords=Debt%20collections.md)[Outbound calling](https://jobicy.com/jobs?search_keywords=Outbound%20calling.md)[Payment negotiation](https://jobicy.com/jobs?search_keywords=Payment%20negotiation.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Conflict resolution](https://jobicy.com/jobs?search_keywords=Conflict%20resolution.md)[CRM software](https://jobicy.com/jobs?search_keywords=CRM%20software.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Collections compliance](https://jobicy.com/jobs?search_keywords=Collections%20compliance.md)[FDCPA awareness](https://jobicy.com/jobs?search_keywords=FDCPA%20awareness.md)[Data entry](https://jobicy.com/jobs?search_keywords=Data%20entry.md)[Call documentation](https://jobicy.com/jobs?search_keywords=Call%20documentation.md)[De-escalation](https://jobicy.com/jobs?search_keywords=De-escalation.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md)[English communication](https://jobicy.com/jobs?search_keywords=English%20communication.md)[Outbound dialer systems](https://jobicy.com/jobs?search_keywords=Outbound%20dialer%20systems.md) Sample interview questionsHow would you handle a customer who is upset about a past-due balance?I would listen without interrupting, acknowledge the customer's concern, clearly explain the account status, and explore payment options that comply with company policy. I would keep my tone calm and document the discussion accurately. How do you stay productive when completing a high volume of outbound calls? I use a structured workflow, prepare account details before dialing, document outcomes immediately, and monitor my daily metrics. This helps me maintain both call volume and accurate records. Describe your approach to negotiating a payment arrangement. I confirm the balance and the customer's circumstances, explain available options, and work toward a realistic commitment within approved guidelines. I clearly confirm the agreement, due dates, and next steps before ending the interaction. What information should be documented after a collection interaction? I would record the contact outcome, account discussion, payment commitment or refusal, agreed dates and amounts, customer concerns, follow-up actions, and any escalation needed. Notes should be factual, timely, and complete. How do you balance empathy with achieving collection targets? I treat customers respectfully and seek workable solutions, while remaining clear about the balance and required next steps. Empathy improves cooperation, and a consistent process helps meet performance goals without compromising compliance. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Swap logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/6eba825879a1-221.webp) Swap Nov 9 New ### [Finance Operations & Automation Analyst (Billing)](https://jobicy.com/jobs/160678-finance-operations-automation-analyst-billing.md) About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything… * ![Clipboard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/cbfb643f01fb-221.webp) Clipboard Nov 9 New ### [Billing Representative](https://jobicy.com/jobs/160203-billing-representative.md) About Clipboard Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers…. * ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance Nov 9 New ### [Finance Analyst (12 months contract)](https://jobicy.com/jobs/160057-finance-analyst-12-months-contract.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for… * ![Harness logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/3b1ed4078f521827fd4fd3f1ead4e484.jpg) Harness Nov 9 New ### [Collections Manager](https://jobicy.com/jobs/160024-collections-manager.md) Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding… * ![Zip logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/72d0c872-221.png) Zip Nov 9 New ### [Senior Manager, Global Payroll](https://jobicy.com/jobs/159896-senior-manager-global-payroll.md) About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of… * ![Zip logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/72d0c872-221.png) Zip Nov 9 New ### [Principal Business Value Consultant](https://jobicy.com/jobs/159891-principal-business-value-consultant.md) About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of… * ![Cresta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/4d686e40b22cf2510b627c59afe5fd95.jpg) Cresta Nov 9 New ### [Accountant](https://jobicy.com/jobs/154940-accountant-2.md) Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive… * ![hims & hers logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2023/11/e7b9b920-221.jpeg) hims & hers Nov 9 New ### [Financial Analyst, FP&A](https://jobicy.com/jobs/154913-financial-analyst-fpa-2.md) Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by… * ![Ruby Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/0799a7b7-221-1.jpeg) Ruby Labs Nov 9 New ### [Accounting Automation Engineer](https://jobicy.com/jobs/154905-accounting-automation-engineer.md) About us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries…. * ![Ruby Labs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/0799a7b7-221-1.jpeg) Ruby Labs Nov 9 New ### [Revenue Accounting Manager](https://jobicy.com/jobs/154901-revenue-accounting-manager-2.md) About us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries…. [Browse all jobs](https://jobicy.com/jobs.md)