[All remote jobs](https://jobicy.com/jobs.md)[![Teamworks logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/de7f1534a7c5-221.webp)](https://jobicy.com/company/teamworks.md)[Teamworks](https://jobicy.com/company/teamworks.md) # Product Success Manager I (Performance, APAC) AI Summary Teamworks is seeking a Product Success Manager to manage technical account relationships for performance-product clients across APAC, with Australia listed as the hiring location. The role leads AMS-focused implementations, client training, proactive consulting, technical troubleshooting, and adoption initiatives for elite sports organizations. It requires strong client-management capability plus experience with Teamworks AMS/Smartabase, high-performance sport, or sports technology. This is a full-time fixed-term role ending in August 2027, with potential conversion to an ongoing position. The position involves cross-functional work with Sales and Customer Success and may include onsite travel to clients.[Apply for this job](#job-application)[View company](https://jobicy.com/company/teamworks.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md)SalaryAUD 80k–100k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished9 Nov 2026Apply before9 Dec 2026Listing views44Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. I’m [Jack Halley](https://www.linkedin.com/in/jack-halley), Senior Manager of Product Success at [Teamworks](https://jobicy.com/company/teamworks.md). Our Product Success team partners with elite sporting organisations across the APAC region — Australia, New Zealand, Japan, India and beyond — on our performance products: AMS, Strength & Conditioning, and Nutrition. We’re looking for a Product Success Manager to own our APAC book on a full-time, fixed-term basis, from start date through to the end of August 2027, keeping some of the best sporting organisations in the world set up for success. Employment will end on that date, in line with the terms of the contract and applicable Australian employment law. This is a consulting role at heart. The best PSMs don’t just answer tickets, they bring deep product knowledge and a real understanding of the high-performance landscape to every conversation, showing clients where our products fit and how they keep delivering value season after season. ### The Role * Own technical account management for a book of APAC performance product partners across AMS, S&C, and early Nutrition beta customers, with a primary focus on AMS * Lead new client implementations end-to-end, from configuration through go-live and adoption * Drive client value through proactive best-practice consulting, new feature introductions, and training that upskills clients and their staff * Troubleshoot technical and strategic client issues as the product expert for the region * Partner with our Sales and CS teams in APAC on client needs, renewals, and expansion opportunities ### What I’m Looking For ### What You Must Bring * Strong client management skills: you can navigate time pressures, challenging personalities, and difficult situations while keeping the relationship healthy * Strong experience in at least one of the following: Teamworks AMS (Smartabase), a pro-sport or high-performance organisation, or the sports technology industry * The consulting instinct to understand where a product fits in a client’s world and proactively show them how to get more from it * Living and working in an APAC timezone ### Even Better If * You hit two or all three of the pillars above: AMS experience, high-performance sport background, and sports tech industry experience * You have hands-on AMS build experience, not just as an end user ### Why This Role This is a rare chance to work directly with elite sporting organisations across the entire APAC region, with real opportunities to travel and spend time onsite with clients. It’s a full-time, fixed-term contract, from start date through to the end of August 2027, with genuine potential to convert to a full-time ongoing role, and you’ll be joining a global team that has the time and resources to invest in your platform skills from day one. This role is not eligible for sponsorship at this time. Please submit your application through this posting only. We’re unable to review applications or resumes sent via email, LinkedIn, or other channels. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamworks employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes. ### About Teamworks We’re the Operating System for Sports™, powering 7,000+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we’ve evolved from a messaging tool for college football into the leading sports tech platform, with 600+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence – helping teams recruit smarter, train better, stay compliant, and win. Teamworks is an equal opportunity employer – if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you’ll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [talent@teamworks.com](mailto:talent@teamworks.com). Show more [Apply now >](https://jobicy.com/jobs/160704-product-success-manager-i-performance-apac.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines technical product expertise, end-to-end implementations, strategic consulting, and relationship management for demanding elite-sports clients. Success requires independently handling complex issues while coordinating with regional commercial and customer teams. ## Salary analysis Estimated compensation compared with the broader AU market for similar roles. Estimated job median (per year)Market rateA$90,000AU market range (per year)A$85k–A$115k0A$126.50k AI insightThe employer discloses a yearly base-pay range of AUD 80,000–100,000, with a midpoint of AUD 90,000 per year. A reasonable estimated Australian market range for a product-success and technical account-management role with relevant sports-technology expertise is AUD 85,000–115,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer success management](https://jobicy.com/jobs?search_keywords=Customer%20success%20management.md)[Client implementation](https://jobicy.com/jobs?search_keywords=Client%20implementation.md)[Product adoption](https://jobicy.com/jobs?search_keywords=Product%20adoption.md)[Smartabase](https://jobicy.com/jobs?search_keywords=Smartabase.md)[Athlete management systems](https://jobicy.com/jobs?search_keywords=Athlete%20management%20systems.md)[Sports technology](https://jobicy.com/jobs?search_keywords=Sports%20technology.md)[High-performance sport](https://jobicy.com/jobs?search_keywords=High-performance%20sport.md)[Client training](https://jobicy.com/jobs?search_keywords=Client%20training.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Consultative selling](https://jobicy.com/jobs?search_keywords=Consultative%20selling.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Renewal management](https://jobicy.com/jobs?search_keywords=Renewal%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[APAC client management](https://jobicy.com/jobs?search_keywords=APAC%20client%20management.md) Sample interview questionsDescribe how you would lead a new AMS client implementation from discovery through go-live.I would begin by clarifying the client's performance workflows, stakeholders, success measures, and data requirements. I would configure the platform against those needs, maintain a documented implementation plan, provide role-based training, and test key workflows before launch. After go-live, I would monitor adoption, resolve issues quickly, and schedule structured reviews to identify further optimization opportunities. How do you handle a client who is dissatisfied with a product limitation or urgent technical issue? I first acknowledge the impact and establish a clear understanding of the issue, including its operational urgency and affected users. I communicate an immediate action plan, coordinate internally with the appropriate technical teams, and provide regular, realistic updates. Once resolved, I review the root cause and agree on preventative steps or alternative workflows with the client. What makes a customer-success engagement consultative rather than reactive? A consultative engagement starts with the customer's operational goals rather than waiting for support requests. I use product knowledge and domain context to identify better workflows, introduce relevant features, and connect platform use to measurable outcomes. This approach helps clients gain ongoing value and strengthens the long-term partnership. How would you prioritize a portfolio of APAC clients with simultaneous implementation, training, and support needs? I would prioritize according to client impact, implementation milestones, commercial risk, and issue severity. I would maintain a visible account plan and cadence for each customer, set expectations early, and reserve capacity for critical incidents. Clear internal coordination and proactive communication are essential when priorities change. How would you work with Sales and Customer Success on a potential account expansion? I would validate that the client has achieved value from their existing configuration and identify unmet needs through usage data and stakeholder conversations. I would share a concise account assessment with Sales and Customer Success, including objectives, relevant product capabilities, risks, and the appropriate timing. The recommendation would remain outcome-focused so that expansion supports the client's performance goals rather than becoming a purely transactional discussion. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Palmetto Clean Technology logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/ba1770ab2e25-221.webp) Palmetto Clean Technology Nov 9 New ### [Customer Billing Escalation Specialist](https://jobicy.com/jobs/160711-customer-billing-escalation-specialist.md) Company Description Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. 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