[All remote jobs](https://jobicy.com/jobs.md)[![Clipboard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/cbfb643f01fb-221.webp)](https://jobicy.com/company/clipboard.md)[Clipboard](https://jobicy.com/company/clipboard.md) # Customer Experience Specialist AI Summary Clipboard is hiring a remote Customer Experience Specialist to support healthcare professionals using its staffing marketplace. The role handles real-time issues related to shifts, payments, onboarding, and platform use through chat, voice, and email. The specialist investigates cases in Zendesk and Salesforce, documents outcomes accurately, and escalates issues when appropriate. This is a high-volume, operational customer-support position requiring strong English communication, calm judgment, and independent problem-solving. Team members must be available for a five-day rotating schedule that includes both Saturday and Sunday.[Apply for this job](#job-application)[View company](https://jobicy.com/company/clipboard.md)ShareRemote from[APAC](https://jobicy.com/job-region/apac.md)SalaryUSD 10,800–10,800 / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished9 Nov 2026Apply before9 Dec 2026Listing views50Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [Clipboard](https://jobicy.com/company/clipboard.md) Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top [Y-Combinator company](https://www.ycombinator.com/topcompanies/) and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ### Overview 📍 Fully Remote – Philippines & Other APAC Regions Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 400,000+ professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment. We’re looking for proactive problem-solvers who communicate clearly, think critically, and stay composed under pressure. Many of our leaders started in this role, and we’re committed to growing talent from within. You can learn more about our operations team on our [candidate hub](https://www.notion.so/Operations-35e8643321f4810aad86cd2f699f1d8c). ### What You’ll Do * Deliver fast, accurate, and empathetic support across chat, voice, and email * Resolve shift, payment, onboarding, and platform-related issues in real time * Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation * Troubleshoot issues independently, applying sound judgment before escalating * Personalize communication while maintaining a confident, professional, and helpful tone * Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience * Guide new professionals through onboarding and help them quickly build confidence using the platform * Uphold our [values](https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52) such as unreasonably fast, ownership, and uncomfortably high standards in every interaction ### Who We’re Looking For * Fluent, professional-level English communication skills, both written and verbal * Strong customer service instincts and the ability to communicate clearly, empathetically, and professionally * Comfortable learning new tools, systems, and workflows quickly * Thrives in fast-paced, high-ownership environments where priorities can shift quickly * Proactive problem-solver who takes initiative without waiting for direction * Strong attention to detail and ability to stay composed under pressure * Collaborative teammate who communicates clearly and contributes positively to team performance * Comfortable working across chat, voice, and email channels ### Hiring Process * Application Review + Skills Assessment * Case Study * First Round Interview (Role Play and Case Discussion) * Interview with Head of Worker Support Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members [here](https://forms.gle/SyGaxHFbon7Hg9fW6). Show more [Apply now >](https://jobicy.com/jobs/160710-customer-experience-specialist-8.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires managing urgent, multi-channel cases and resolving payment, shift, and onboarding issues accurately under pressure. Success depends on sound independent judgment, rapid tool adoption, and consistently empathetic communication. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$10,800US market range (per year)$9k–$15k0$16.50k AI insightThe ATS explicitly states annual compensation of USD 10,800. Estimated annual market pay for a remote customer experience specialist in the Philippines/APAC context is USD 9,000–15,000; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Customer experience](https://jobicy.com/jobs?search_keywords=Customer%20experience.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[Verbal communication](https://jobicy.com/jobs?search_keywords=Verbal%20communication.md)[English proficiency](https://jobicy.com/jobs?search_keywords=English%20proficiency.md)[Chat support](https://jobicy.com/jobs?search_keywords=Chat%20support.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Voice support](https://jobicy.com/jobs?search_keywords=Voice%20support.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Case investigation](https://jobicy.com/jobs?search_keywords=Case%20investigation.md)[Issue resolution](https://jobicy.com/jobs?search_keywords=Issue%20resolution.md)[Onboarding support](https://jobicy.com/jobs?search_keywords=Onboarding%20support.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md) Sample interview questionsHow would you handle a worker whose payment has not arrived and who is frustrated?I would first acknowledge the concern and confirm key details such as the shift, payment date, and account information. I would review the relevant records, explain the next step clearly, set realistic expectations, and document the case thoroughly. If the issue required another team’s action, I would escalate it with complete context and keep the worker updated. Describe how you prioritize several urgent cases arriving at the same time. I assess urgency, customer impact, and time sensitivity first. Cases involving an imminent shift, access problem, or payment issue would generally take priority, while I keep customers informed if there is a delay. I use clear notes and task management so no case is lost during rapid context switching. What would you do before escalating a platform issue? I would gather the relevant facts, reproduce or verify the issue where possible, check available documentation and account history, and attempt approved troubleshooting steps. I would then escalate only with a concise summary, evidence, actions already taken, and the specific help needed. How do you maintain empathy while still following operational policies? I separate empathy from making exceptions that are not permitted. I listen, validate the customer’s experience, explain the policy in plain language, and focus on available solutions. This lets me be helpful and respectful while maintaining consistency and compliance. How would you identify a recurring operational problem from customer conversations? I would look for repeated themes in case tags, conversation notes, and customer feedback. I would document examples, quantify the pattern where possible, and share a concise recommendation with the relevant team. The goal would be to reduce repeat contacts and improve the worker experience. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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