[All remote jobs](https://jobicy.com/jobs.md)[![Alimentiv logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d11f5845-221.png)](https://jobicy.com/company/alimentiv.md)[Alimentiv](https://jobicy.com/company/alimentiv.md) # ServiceNow Platform Specialist AI Summary Alimentiv is hiring a ServiceNow Platform Specialist to administer, configure, develop, and continuously improve its ServiceNow environment. The role supports ITSM capabilities, workflow automation, reporting, platform security, upgrades, and integrations with enterprise systems. It partners with the Platform Owner, business stakeholders, vendors, and project teams to deliver scalable solutions and onboard new services. Candidates need 3–5 years of hands-on ServiceNow administration and configuration experience, JavaScript and ServiceNow API knowledge, and an active ServiceNow Certified System Administrator certification. This is a full-time remote Canadian role focused on reliable service delivery and platform governance.[Apply for this job](#job-application)[View company](https://jobicy.com/company/alimentiv.md)ShareRemote from[Canada](https://jobicy.com/job-region/canada.md)SalaryCAD 78k–130k / yrDepartment[DevOps & Infrastructure](https://jobicy.com/categories/admin.md)EmploymentFull TimeExperienceOpen levelPublished10 Nov 2026Apply before10 Dec 2026Listing views66Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [Alimentiv](https://jobicy.com/company/alimentiv.md) is a global CRO with a singular focus: advancing therapies for patients with gastrointestinal diseases. GI is our WHY and for more than 30 years that purpose has driven our scientific rigour, operational excellence, and deep therapeutic expertise, including supporting more than 70% of IBD compounds in development. We operate as a private, profit-with-purpose company, channeling our commercial success back into scientific research, technology, and our people. With approximately 700 people across multiple countries and three service lines, we are growing deliberately, and the capability of our leaders and our organization is central to how we get there. If you want to do meaningful work, build something real, and invest back in research that changes lives — we want to meet you! ### Job Overview Alimentiv is seeking a ServiceNow Platform Specialist to support the administration, configuration, development, and continuous improvement of our ServiceNow platform. This role will be responsible for maintaining and enhancing existing IT Service Management (ITSM) capabilities while supporting future platform expansion, workflow automation, reporting, and integrations. Working closely with the ServiceNow Platform Owner, business stakeholders, project teams, and external partners, the successful candidate will help deliver scalable, secure, and efficient platform solutions that support business needs and improve service delivery across the organization. ### Key Responsibilities * Administer and maintain the ServiceNow platform, including user and group management, system configuration, performance monitoring, and troubleshooting. * Manage platform upgrades, patches, and configuration changes to ensure system stability, security, and reliability. * Configure and develop ServiceNow modules, workflows, forms, and automations using JavaScript and ServiceNow APIs. * Translate business requirements into scalable technical solutions aligned with platform standards and organizational needs. * Develop and maintain reports, dashboards, and integrations to improve visibility into service delivery and platform performance. * Support the onboarding of new services and business functions onto the ServiceNow platform, including requirements gathering and workflow configuration. * Identify and implement continuous improvement opportunities to enhance platform functionality, service management processes, and operational efficiency. * Manage platform security, role-based access controls, data permissions, and governance practices to support compliance and data integrity. * Develop and maintain integrations between ServiceNow and other enterprise systems to ensure accurate and reliable data exchange. * Collaborate with internal stakeholders, vendors, and implementation partners to support platform enhancements, technical solutions, and future expansion initiatives. ### Skills & Qualifications * 4–6 years of related professional experience, including 3–5 years of hands-on ServiceNow administration and configuration experience. * ServiceNow Certified System Administrator (CSA) certification is required. * Post-secondary certificate or diploma in a relevant discipline, or an equivalent combination of education and experience. * Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices. * Hands-on experience with ServiceNow platform configuration, customization, workflow automation, reporting, security, and integrations. * Working knowledge of JavaScript and ServiceNow APIs for developing and configuring platform solutions. * Experience supporting platform administration, access management, troubleshooting, and system maintenance. * Strong analytical and problem-solving skills, with the ability to translate business requirements into scalable technical solutions. * Strong written, verbal, and interpersonal communication skills, with the ability to collaborate effectively with business stakeholders, technical teams, and external vendors. * Ability to manage multiple priorities, work independently, and contribute to cross-functional projects and continuous improvement initiatives. ### What We Offer In addition, as an Alimentiv Employee, you’re also eligible for the following programs: * Education Reimbursement program for full-time employees * Monthly Cell Phone and Remote Work Allowance (dependent on role eligibility) * One time office setup allowance (can be used to purchase a scanner/printer, extra monitor, office furniture, etc.) * Working while visiting program – up to 4 weeks per year! * Flexible Summer Hours Program from May – September * Employee referral incentive – we know great people know other great people, and we think that warrants recognition! * Full-time employees also become beneficiaries of the Alimentiv Trust after one year of employment, and permanent members after 5 years of employment * Optional formal mentorship program (Alimentorship); country/region annual social events in person; leadership development programs for people leaders in accordance with your seniority; social committee and several other optional initiatives designed to support you in feeling like part of the Alimentiv team! Additional benefits may be available depending on the country of employment and are subject to local policies and eligibility. ### Our Services * End-to-end GI clinical trial services, from protocol design through submission support * Central medical imaging management and endoscopic reading * Precision medicine and biomarker solutions * Real-world evidence and clinical consulting * Histopathology and lab services through AcelaBio ### How to Apply To apply for this position, please submit your resume through the Alimentiv Careers Portal or via LinkedIn’s Easy Apply. Resumes must be submitted in English. ### Equal Opportunity and Accessibility Alimentiv is committed to building a diverse, inclusive and respectful workplace. We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, colour, ethnicity, national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, marital or family status, disability, or any other characteristic protected by applicable law. Accommodations are available upon request for persons with disabilities throughout the recruitment and selection process. Requests can be directed to [recruitment@alimentiv.com](mailto:recruitment@alimentiv.com). ### Compensation ### Additional Information Stay Alert to Recruitment Scams Alimentiv is aware of a continued increase in phishing scams, which use various methods of attack via email, text, voice and social media, including individuals posing as our recruiters and contacting candidates with fraudulent opportunities. Our hiring process always includes direct engagement with a recruiter or hiring manager, and we will never ask for sensitive personal information early in the process. Official communication will only come from company email addresses containing “@alimentiv.com”. If you are contacted about an open job at Alimentiv, please verify the domain of the sender’s email address and confirm that you are being asked to apply on this website. If something doesn’t feel right, we encourage you to verify before responding. If you believe you have been the victim of a phishing scam, please contact your local government cyber authority to report it. Show more [Apply now >](https://jobicy.com/jobs/160724-servicenow-platform-specialist.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe position requires specialized ServiceNow administration and development capability across ITSM, integrations, security, and automation. Managing upgrades, production reliability, stakeholder requirements, and multiple enhancement priorities adds technical and operational complexity. ## Salary analysis Estimated compensation compared with the broader CA market for similar roles. Estimated job median (per year)Market rateC$104,000CA market range (per year)C$85k–C$125k0C$137.50k AI insightThe employer discloses a yearly base-pay range of CAD 78,000–130,000, with a midpoint of CAD 104,000 per year. Estimated Canadian market pay for a ServiceNow platform specialist is CAD 85,000–125,000 per year, depending on ServiceNow module depth, integration experience, certification level, and seniority. ## Core skills Skills and capabilities most closely associated with this opportunity. [ServiceNow administration](https://jobicy.com/jobs?search_keywords=ServiceNow%20administration.md)[IT Service Management](https://jobicy.com/jobs?search_keywords=IT%20Service%20Management.md)[ServiceNow configuration](https://jobicy.com/jobs?search_keywords=ServiceNow%20configuration.md)[Workflow automation](https://jobicy.com/jobs?search_keywords=Workflow%20automation.md)[JavaScript](https://jobicy.com/jobs?search_keywords=JavaScript.md)[ServiceNow APIs](https://jobicy.com/jobs?search_keywords=ServiceNow%20APIs.md)[Platform integrations](https://jobicy.com/jobs?search_keywords=Platform%20integrations.md)[Role-based access control](https://jobicy.com/jobs?search_keywords=Role-based%20access%20control.md)[ServiceNow security](https://jobicy.com/jobs?search_keywords=ServiceNow%20security.md)[Reporting and dashboards](https://jobicy.com/jobs?search_keywords=Reporting%20and%20dashboards.md)[Platform upgrades](https://jobicy.com/jobs?search_keywords=Platform%20upgrades.md)[Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md)[Requirements gathering](https://jobicy.com/jobs?search_keywords=Requirements%20gathering.md)[Performance monitoring](https://jobicy.com/jobs?search_keywords=Performance%20monitoring.md)[Continuous improvement](https://jobicy.com/jobs?search_keywords=Continuous%20improvement.md) Sample interview questionsHow have you configured and maintained ServiceNow ITSM processes in a production environment?I have administered core ITSM functions by configuring forms, assignment rules, notifications, SLAs, catalog items, workflows, and user access. I use documented change controls, testing, and stakeholder validation to keep configurations stable and aligned with service-management processes. Describe an integration you built or supported between ServiceNow and another enterprise system. I would first clarify the data ownership, security requirements, and failure-handling expectations. Using ServiceNow APIs or IntegrationHub where appropriate, I would implement authenticated data exchange, field mappings, logging, retry handling, and monitoring, then validate the integration with representative business scenarios. How do you approach a ServiceNow upgrade or patch deployment? I assess release notes and instance impact, identify customizations that could be affected, and test upgrades in non-production environments. I coordinate user acceptance testing, maintain a rollback and communication plan, deploy through approved change management, and monitor the platform after release. How would you translate a stakeholder request into a scalable ServiceNow workflow? I start by understanding the intended business outcome, current process, exceptions, data requirements, approval paths, and success measures. I then design a maintainable solution using standard platform capabilities where possible, document the design, test it with users, and refine it based on operational feedback. What practices do you use to protect ServiceNow data and manage access? I apply least-privilege access through roles, groups, ACLs, and regular access reviews. I also ensure sensitive data handling follows governance standards, audit configuration changes, monitor unusual access patterns, and work with security stakeholders to address risks and compliance requirements. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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