[All remote jobs](https://jobicy.com/jobs.md)[![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg)](https://jobicy.com/company/binance.md)[Binance](https://jobicy.com/company/binance.md) # Customer Service Representative ( Spanish / English) AI Summary Специалист будет оказывать клиентскую поддержку пользователям криптовалютной платформы Binance на испанском и английском языках. Работа включает обработку тикетов, email- и live-chat обращений, жалоб, запросов на идентификацию и документирование взаимодействий. Роль предполагает посменную доступность для круглосуточного сервиса, внимательность и спокойную работу с чувствительными клиентскими вопросами. Предыдущий опыт клиентской поддержки не обязателен, но финансовый опыт и дополнительный язык будут преимуществом. Формат заявлен как remote-first для кандидатов из Аргентины.[Apply for this job](#job-application)[View company](https://jobicy.com/company/binance.md)ShareRemote from[Argentina](https://jobicy.com/job-region/argentina.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished10 Nov 2026Apply before10 Dec 2026Listing views34Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [Binance](https://jobicy.com/company/binance.md) is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in Spanish & English, applicants need to speak both languages. Responsibilities: * Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers. * Handle customer enquiries, advice and suggestions via email or online tools. * Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. * Handle customer complaints, special cases or ad hoc tasks. Requirements: * Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience * College degree or above * Trilingual speaker with native Spanish, advanced English and one more language will be preferred * High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit * Ability to work under pressure, strong communication skills and exceed beyond expectation * Passionate for customer service industry and can accept to work under different work shifts * Passionate about the crypto industry Why Binance * Shape the future of finance * Collaborate with world-class talent in a user-centric global organization with a flat structure * Tackle challenging projects in a fast-paced and innovative enviornment with autonomy * Thrive in a results-driven workplace with opportunities for career growth and continuous learning * Competitive salary and company benefits * Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you acknowledge that you have read our [Candidate Privacy Notice](https://www.binance.com/en/candidate/privacy/notice). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more [Apply now >](https://jobicy.com/jobs/160791-customer-service-representative-spanish-english.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightСложность связана с большим потоком обращений, посменной работой и необходимостью точно объяснять процессы криптоплатформы на двух языках. Важны эмоциональная устойчивость, аккуратность при работе с жалобами и соблюдение процедур идентификации. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$16,000US market range (per year)$10k–$24k0$26.40k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Работодатель не раскрыл конкретную компенсацию. Для bilingual customer service representative в Аргентине приведена ориентировочная оценка базовой годовой оплаты в USD; период годовой выбран как наиболее типичный для постоянной full-time роли. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Spanish language proficiency](https://jobicy.com/jobs?search_keywords=Spanish%20language%20proficiency.md)[English language proficiency](https://jobicy.com/jobs?search_keywords=English%20language%20proficiency.md)[Live chat support](https://jobicy.com/jobs?search_keywords=Live%20chat%20support.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Ticketing systems](https://jobicy.com/jobs?search_keywords=Ticketing%20systems.md)[Complaint resolution](https://jobicy.com/jobs?search_keywords=Complaint%20resolution.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Case documentation](https://jobicy.com/jobs?search_keywords=Case%20documentation.md)[Identity verification support](https://jobicy.com/jobs?search_keywords=Identity%20verification%20support.md)[Financial services awareness](https://jobicy.com/jobs?search_keywords=Financial%20services%20awareness.md)[Cryptocurrency industry knowledge](https://jobicy.com/jobs?search_keywords=Cryptocurrency%20industry%20knowledge.md)[Shift work](https://jobicy.com/jobs?search_keywords=Shift%20work.md)[Attention to detail](https://jobicy.com/jobs?search_keywords=Attention%20to%20detail.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md) Sample interview questionsHow would you handle a customer who is frustrated because their account verification is taking longer than expected?I would acknowledge the customer's frustration, review the case details and explain the verification process in clear language without making unsupported promises. I would provide the next actionable step or escalation path, document the interaction, and follow up according to the applicable SLA. How do you ensure quality when managing several tickets, emails, and live chats at the same time? I prioritize requests by urgency, security impact, and service deadlines, then use a structured workflow to track ownership and next steps. I verify key details before responding, use approved knowledge resources, and document each case so that no customer request is missed. Give an example of how you would explain a complex crypto-platform issue to a non-technical customer. I would avoid jargon and break the issue into short, practical steps. For example, I would explain what the customer can see in their account, why it may be happening, what they should do next, and where they can find additional secure guidance. What would you do if a customer asks for an exception to a policy that you are not authorized to grant? I would explain the policy respectfully and focus on what options are available within the process. If the case meets escalation criteria, I would submit it to the appropriate team with complete documentation rather than offering an unauthorized outcome. How do you maintain accuracy and professionalism while working under pressure on different shifts? I rely on clear procedures, checklists, and the knowledge base to keep responses consistent. I remain calm, protect customer information, communicate concise updates, and ask for support or escalate promptly when an issue exceeds my authority. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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