[All remote jobs](https://jobicy.com/jobs.md)[![Clipboard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/cbfb643f01fb-221.webp)](https://jobicy.com/company/clipboard.md)[Clipboard](https://jobicy.com/company/clipboard.md) # Client Support Specialist (Workplaces – B2B) AI Summary Clipboard is hiring a remote B2B Client Support Specialist to assist healthcare workplace customers through voice and email channels. The role handles shift, payment, and platform issues, investigates cases in Zendesk and the Clipboard portal, and maintains accurate support documentation. The specialist will apply independent judgment, identify recurring process gaps, and coordinate with Billing, Account Management, and Worker Operations. This is an entry-accessible but fast-paced customer-support position for candidates with strong professional English, empathy, accountability, and problem-solving ability.[Apply for this job](#job-application)[View company](https://jobicy.com/company/clipboard.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUSD 12k–18k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished10 Nov 2026Apply before10 Dec 2026Listing views48Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. ### About [Clipboard](https://jobicy.com/company/clipboard.md) Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top [Y-Combinator company](https://www.ycombinator.com/topcompanies/) and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ### About the Role Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action. Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents). This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required. ### Success Factors * Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. * Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. * Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. * High Accountability – We value people who hold themselves to high standards and consistently deliver results. Responsibilities * You will engage with our Workplace customers over both voice and email correspondence. * Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time * Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation * Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary * Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. * Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively * Uphold our[values](https://www.clipboardhealth.com/careers) such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Why Join Clipboard? * 100% Remote – Always. Work from anywhere in the world. * Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. * A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. * Opportunity to make a significant impact with our workplace customers Hiring Process * Application * Case Study * Interview with Hiring Manager * Executive Interview * Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members [here](https://forms.gle/SyGaxHFbon7Hg9fW6). Show more [Apply now >](https://jobicy.com/jobs/161023-client-support-specialist-workplaces-b2b.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires real-time resolution of payment, shift, and platform issues while maintaining a high standard of accuracy and customer care. The fast-paced startup environment and expectation to adapt workflows increase the operational challenge. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$15,000US market range (per year)$11k–$20k0$22k AI insightThe employer discloses a yearly base-pay range of USD 12,000–18,000, with a midpoint of USD 15,000. Estimated yearly market compensation for a remote B2B customer-support specialist based in the Philippines is USD 11,000–20,000; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [B2B customer support](https://jobicy.com/jobs?search_keywords=B2B%20customer%20support.md)[Voice support](https://jobicy.com/jobs?search_keywords=Voice%20support.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Case management](https://jobicy.com/jobs?search_keywords=Case%20management.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md)[Critical thinking](https://jobicy.com/jobs?search_keywords=Critical%20thinking.md)[Escalation management](https://jobicy.com/jobs?search_keywords=Escalation%20management.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Payment issue resolution](https://jobicy.com/jobs?search_keywords=Payment%20issue%20resolution.md)[Platform troubleshooting](https://jobicy.com/jobs?search_keywords=Platform%20troubleshooting.md)[English communication](https://jobicy.com/jobs?search_keywords=English%20communication.md) Sample interview questionsHow would you handle a workplace customer who reports that a scheduled healthcare worker did not arrive for a shift?I would first acknowledge the urgency and gather the shift details, facility information, and any relevant communication history. I would check the platform and internal tools for worker status or replacement options, communicate clear next steps, and escalate only if the issue requires another team’s action. I would document the case thoroughly and follow up to confirm the customer has a workable resolution. Describe how you would manage several urgent customer contacts arriving at the same time. I would quickly assess urgency, customer impact, and time sensitivity, prioritizing issues that could disrupt patient care or active shifts. I would set expectations with each customer, work efficiently through the highest-impact cases, and use internal notes and status updates so no request is lost. If needed, I would involve the appropriate team early while retaining ownership of customer communication. What makes support documentation effective? Effective documentation is factual, concise, and detailed enough for another teammate to understand the issue, actions taken, current status, and next owner. I would include relevant account or shift identifiers, customer statements, troubleshooting steps, and promised follow-up. Clear notes reduce repeat work and help identify recurring issues. Tell us how you would respond when a customer asks for an exception that is outside the standard workflow. I would listen carefully to understand the underlying need rather than immediately relying on a script. I would explain the applicable policy transparently, look for an appropriate solution within my authority, and consult or escalate when an exception is justified. Throughout the process, I would keep the customer informed and avoid making commitments that cannot be fulfilled. How would you identify and communicate a recurring process problem you notice in support cases? I would track the recurring pattern with examples, frequency, customer impact, and any common triggers. I would share a concise, evidence-based summary with the relevant stakeholders and suggest a practical improvement, such as clearer guidance, a workflow change, or a product fix. I would continue monitoring the issue after changes are made to confirm whether the customer experience improves. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![HyperHug logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/04d564d3c979-221.webp) HyperHug Nov 10 New ### [Support Agent](https://jobicy.com/jobs/161087-support-agent.md) HyperHug is an international game development studio specializing in the shooter genre. Our main office is based in Cyprus, but our talented team works remotely from around the world. 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