[All remote jobs](https://jobicy.com/jobs.md)[![TripActions logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/950bf607-221.jpg)](https://jobicy.com/company/tripactions.md)[TripActions](https://jobicy.com/company/tripactions.md) # Business Travel Consultant II AI Summary Navan is hiring a Business Travel Consultant II to provide multi-channel support for corporate travelers, including chat, phone, and email. The role handles hotel, air, car, and rail bookings while resolving urgent travel issues within SLA expectations. Candidates need deep business-travel expertise, including advanced Sabre or Amadeus GDS capabilities, fare construction, ticketing, exchanges, and PNR management. The consultant will also guide users on the Navan platform, follow global travel-compliance procedures, and provide operational feedback to internal stakeholders.[Apply for this job](#job-application)[View company](https://jobicy.com/company/tripactions.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 20–45 / hourDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished10 Nov 2026Apply before10 Dec 2026Listing views52Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission! As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler – all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What You’ll Do: * Assist our travelers with best-in-class travel support through multiple contact channels: chat, calls and email. * Maintain extensive supplier, destination and system knowledge. * Make quick and accurate analyses of customer needs, persona and level of urgency. * Provide accurate information for hotel, flight, car and rail bookings, as required * Support users with self-service of the Navan platform and app where possible. * Respond to customers within SLA expectations and requirements. * Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. * Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. * Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. * Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. * Adhere to attendance policy and complete all assigned training. * Meet individual performance metrics in support of the organization and company business objectives. What We’re Looking For: * 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment * 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory * Experience of local market supplier content and booking practices in both ARC and BSP markets * In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of net fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2) * Experience with NDC, low-cost carriers and third party content aggregators and their booking management practices is a plus * Full understanding of travel industry regulations, along with worldwide compliance requirements * Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $20—$45 USD Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. * Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated. Please refer to our[Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights. Show more [Apply now >](https://jobicy.com/jobs/161031-business-travel-consultant-ii.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires advanced GDS ticketing and fare-construction knowledge alongside rapid judgment during time-sensitive traveler disruptions. It also demands consistently accurate, customer-facing decisions across multiple communication channels. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Highly competitive$32.50US market range (per hour)$22–$380$41.80 AI insightThe hourly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a pay range of $20–$45 USD. The hourly period is inferred from the range magnitude and the US business-travel consultant market context, as no explicit cadence is stated. Estimated market pay is $22–$38 USD per hour; actual pay may vary by location, experience, GDS proficiency, and incentive eligibility. ## Core skills Skills and capabilities most closely associated with this opportunity. [Corporate travel management](https://jobicy.com/jobs?search_keywords=Corporate%20travel%20management.md)[Sabre GDS](https://jobicy.com/jobs?search_keywords=Sabre%20GDS.md)[Amadeus GDS](https://jobicy.com/jobs?search_keywords=Amadeus%20GDS.md)[Air ticketing](https://jobicy.com/jobs?search_keywords=Air%20ticketing.md)[Fare construction](https://jobicy.com/jobs?search_keywords=Fare%20construction.md)[PNR management](https://jobicy.com/jobs?search_keywords=PNR%20management.md)[Ticket reissues](https://jobicy.com/jobs?search_keywords=Ticket%20reissues.md)[Travel compliance](https://jobicy.com/jobs?search_keywords=Travel%20compliance.md)[Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[SLA management](https://jobicy.com/jobs?search_keywords=SLA%20management.md)[Hotel reservations](https://jobicy.com/jobs?search_keywords=Hotel%20reservations.md)[Rail bookings](https://jobicy.com/jobs?search_keywords=Rail%20bookings.md)[Travel expense policies](https://jobicy.com/jobs?search_keywords=Travel%20expense%20policies.md)[NDC booking management](https://jobicy.com/jobs?search_keywords=NDC%20booking%20management.md) Sample interview questionsHow do you handle an urgent itinerary disruption for a corporate traveler?I first confirm the traveler’s immediate constraints, such as destination, timing, policy requirements, and preferred alternatives. I then review available options in the GDS, communicate clear trade-offs, complete the best approved solution, and document the actions taken to ensure continuity. Describe your experience with Sabre or Amadeus ticketing and exchanges. I have worked with GDS workflows for PNR servicing, ticket issuance, voluntary and involuntary exchanges, cancellations, voids, EMDs, and schedule changes. I verify fare rules, taxes, penalties, and ticket validity before finalizing each transaction. How do you ensure accuracy when constructing complex international fares? I validate routing, fare basis, combinability, stopover and transfer rules, taxes, negotiated fare eligibility, and ticketing deadlines. When an itinerary is unusual, I carefully compare rule outputs with the traveler’s requirements before issuing or reissuing the ticket. How would you balance customer service with a client’s travel policy? I explain policy-compliant options in a helpful and concise way, focusing on the traveler’s business need and urgency. If an exception is necessary, I follow the established approval process and clearly document the decision. How do you use recurring traveler issues to improve operations? I identify patterns in contacts, such as common booking failures, supplier problems, or self-service gaps, and share concise evidence with relevant stakeholders. I include the customer impact, frequency, and a practical recommendation so teams can prioritize improvements. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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