[All remote jobs](https://jobicy.com/jobs.md)[![Mom’s Meals logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/53e2e8904f6a-221.webp)](https://jobicy.com/company/moms-meals.md)[Mom’s Meals](https://jobicy.com/company/moms-meals.md) # Care Navigator AI Summary The Care Navigator provides remote, telephonic social-care navigation for Medicaid members and other eligible populations. Core work includes screening for health-related social needs, verifying eligibility, placing and following up on referrals, and documenting services in multiple systems. The role requires empathetic, trauma-informed communication with clients and coordinated work with healthcare providers, managed care organizations, and community-based partners. Success depends on accurate HIPAA-compliant documentation, timely outreach, independent prioritization, and meeting productivity and quality standards.[Apply for this job](#job-application)[View company](https://jobicy.com/company/moms-meals.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 23–23 / hourDepartment[Healthcare & Medical](https://jobicy.com/categories/healthcare.md)EmploymentFull TimeExperienceSeniorPublished10 Nov 2026Apply before10 Dec 2026Listing views54Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. The Care Navigator is responsible for conducting social care screenings, eligibility assessments, referral coordination, and ongoing care navigation activities for Medicaid members and other eligible populations participating in Social Care Network (SCN), 1115 Waiver, ILOS, Value-Added Benefit (VAB), and related programs. This work is completed telephonically. The Care Navigator provides person-centered, culturally responsive, trauma-informed telephonic and technology-enabled navigation services designed to identify unmet health-related social needs and connect individuals to appropriate community-based resources and services. Responsibilities include screening completion, eligibility verification, referral placement, closed-loop referral follow-up, documentation, consent management, and coordination with community-based organizations, managed care organizations, and healthcare partners. Documentation and tracking activities will occur within both internal and external technology platforms. The Care Navigator is expected to maintain compliance with organizational policies, state program requirements, productivity standards, quality metrics, and confidentiality regulations. The Care Navigator reports to the Care Navigation Program Manager. This is a remote position that may be located anywhere in the United States but CST or EST hours will be worked. Occasional travel to offices in Iowa and New York may be required. Hourly wage: $23/hour ### Position Responsibilities may include, but not limited to * Conduct standardized, health-related social needs screenings in accordance with state and program requirements * Complete eligibility assessments and supporting documentation for social care services and enhanced navigation programs * Initiate, monitor, and close referrals within designated referral management platforms * Accurately document and record service activities, encounters, and time spent in accordance with program billing and reporting requirements * Perform closed-loop referral follow-up activities to confirm service connection and identify unresolved barriers * Conduct outreach attempts and follow-up activities in accordance with program timelines and documentation standards * Educate clients regarding available community resources, benefits, and social care services * Coordinate with healthcare providers, managed care organizations, and community-based organizations to support continuity of care * Escalate complex cases, urgent social needs, or safety concerns to supervisory or clinical staff as appropriate * Maintain compliance with HIPAA, confidentiality requirements, and all applicable state and federal regulations * Meet productivity, timeliness, documentation, and quality assurance standards established by the organization and program requirements * Participate in ongoing training, workflow updates, and quality improvement initiatives * Support reassessment and renewal activities as required by program guidelines ### Required Skills and Experience * Minimum of two (2) years’ experience in a healthcare, social service, or behavioral health setting; this may include any role with direct client contact * Ability to engage individuals experiencing complex social and health-related barriers with empathy and professionalism * Ability to maintain accurate and detailed documentation in compliance with regulatory and organizational requirements * Prior work that included in-person or telephonic interactions with clients or patients * Excellent written, verbal, and interpersonal communication skills * Strong organizational skills with the ability to manage multiple priorities simultaneously * Proficiency with Microsoft Excel and other standard office technology platforms * Exceptional attention to detail and ability to prioritize competing tasks and projects effectively * Ability to work independently with minimal supervision while exercising sound professional judgment * Ability to routinely use standard office equipment and technology, including laptop computers and smartphones ### Preferred Skills and Experience * Training or certification in Trauma-Informed Care, Motivational Interviewing, and/or Crisis De-escalation techniques * Experience working with individuals experiencing food insecurity, substance use disorders, behavioral health needs, homelessness, and/or transition from incarceration or institutional settings * Previous experience providing telephonic screenings, care navigation, care management, vocational rehab, or health coaching services ### Physical Requirements * Repetitive motions that include the wrists, hands and/or fingers * Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods * Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus ### Our team members enjoy: * Eligible for Referral Bonuses starting Day 1 * Weekly paychecks * PTO, 401k, & a Full benefits package ### Compensation ### Additional Information Company Overview Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom’s Meals complies with all applicable federal and state non-discrimination laws. Qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, or veteran status. Show more [Apply now >](https://jobicy.com/jobs/161050-care-navigator.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines regulated healthcare documentation, complex client needs, referral coordination, and productivity expectations. It does not require clinical licensure, but it requires sound judgment, empathy, and consistent compliance with program requirements. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Market rate$23US market range (per hour)$20–$280$30.80 AI insightThe employer explicitly states an hourly wage of $23/hour. A reasonable estimated US market range for comparable remote care-navigation roles is $20–$28 per hour; actual pay can vary by program, experience, and state requirements. ## Core skills Skills and capabilities most closely associated with this opportunity. [Care navigation](https://jobicy.com/jobs?search_keywords=Care%20navigation.md)[Social determinants of health screening](https://jobicy.com/jobs?search_keywords=Social%20determinants%20of%20health%20screening.md)[Medicaid programs](https://jobicy.com/jobs?search_keywords=Medicaid%20programs.md)[Eligibility assessment](https://jobicy.com/jobs?search_keywords=Eligibility%20assessment.md)[Referral coordination](https://jobicy.com/jobs?search_keywords=Referral%20coordination.md)[Closed-loop referrals](https://jobicy.com/jobs?search_keywords=Closed-loop%20referrals.md)[HIPAA compliance](https://jobicy.com/jobs?search_keywords=HIPAA%20compliance.md)[Trauma-informed care](https://jobicy.com/jobs?search_keywords=Trauma-informed%20care.md)[Client outreach](https://jobicy.com/jobs?search_keywords=Client%20outreach.md)[Care documentation](https://jobicy.com/jobs?search_keywords=Care%20documentation.md)[Community resource coordination](https://jobicy.com/jobs?search_keywords=Community%20resource%20coordination.md)[Microsoft Excel](https://jobicy.com/jobs?search_keywords=Microsoft%20Excel.md)[Telephonic communication](https://jobicy.com/jobs?search_keywords=Telephonic%20communication.md)[Case management](https://jobicy.com/jobs?search_keywords=Case%20management.md)[Crisis de-escalation](https://jobicy.com/jobs?search_keywords=Crisis%20de-escalation.md) Sample interview questionsHow would you approach a member who is hesitant to discuss housing, food, or other social needs?I would explain the purpose of the screening, emphasize confidentiality and choice, use open-ended and nonjudgmental questions, and let the member control how much they wish to share. I would document only relevant information and offer resources aligned with their stated priorities. Describe how you would manage a referral from initial screening through closed-loop follow-up. I would verify eligibility and consent, document the identified need, submit the referral through the required platform, track its status, and follow up with both the member and resource organization. I would record outcomes, barriers, and next steps, escalating unresolved or urgent issues according to policy. How do you maintain accuracy when documenting a high volume of client interactions? I document as close to the interaction as possible, use standardized workflows and required fields, review notes for completeness before finalizing, and organize follow-up tasks by deadline. I also protect confidentiality by following HIPAA and system-access procedures. What would you do if a client disclosed an urgent safety concern during a call? I would remain calm, assess the immediate concern within my scope, follow the organization’s escalation protocol, and promptly involve a supervisor or clinical staff as required. I would document the interaction factually and ensure the handoff and any follow-up steps are clearly recorded. How do you prioritize competing outreach, documentation, and referral follow-up responsibilities? I prioritize urgent safety and time-sensitive program requirements first, then referrals with approaching deadlines or unresolved barriers. I use task lists and system reminders, reserve time for documentation, and communicate early with my supervisor if a workload issue could affect service quality or timeliness. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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