[All remote jobs](https://jobicy.com/jobs.md)[![Mom’s Meals logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/53e2e8904f6a-221.webp)](https://jobicy.com/company/moms-meals.md)[Mom’s Meals](https://jobicy.com/company/moms-meals.md) # Care Navigator (Community-Based & Field Navigation) – New York AI Summary The Care Navigator supports New York Medicaid members and other eligible populations by identifying health-related social needs and connecting them with community services. The role combines field outreach, community events, partner-site support, phone-based navigation, virtual engagement, eligibility assessments, and closed-loop referral follow-up. It requires accurate, compliant documentation, strong relationships with community and healthcare partners, and escalation of complex or urgent cases. Candidates need at least two years of relevant healthcare, social services, outreach, case-management, or care-coordination experience, along with reliable transportation for regular local travel.[Apply for this job](#job-application)[View company](https://jobicy.com/company/moms-meals.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 25–26 / hourDepartment[Healthcare & Medical](https://jobicy.com/categories/healthcare.md)EmploymentFull TimeExperienceSeniorPublished10 Nov 2026Apply before10 Dec 2026Listing views32Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. The Care Navigator supports Medicaid members and other eligible populations participating in New York Social Care Network (SCN), 1115 Waiver, In Lieu of Services (ILOS), Value-Added Benefit (VAB), and related programs. The role helps individuals identify and address health-related social needs by connecting them with appropriate services and resources. This position delivers person-centered, culturally responsive, and trauma-informed navigation through community-based, field, telephonic, and technology-enabled settings. The Care Navigator reports to the Care Navigation Program Manager and works in a New York-based hybrid role requiring regular local travel, with occasional travel within New York State. The ideal candidate is equally comfortable engaging individuals at a busy community event, building relationships with partner organizations, and providing ongoing navigation support by phone. They are passionate about improving health equity, connecting people to critical services, and serving as a visible, trusted presence within the communities they support. Hourly Range: $25-26/hour NOTE: This is two openings for any posted location in New York. Please only apply for ONE position. ### Responsibilities include, but are not limited to * Conduct standardized health-related social needs screenings in accordance with state and program requirements in community, partner organization, virtual, and telephonic settings * Complete eligibility assessments and supporting documentation for social care services and enhanced navigation programs * Provide in-person screening and navigation support at community events, health fairs, enrollment events, and outreach activities * Build and maintain relationships with community-based organizations, healthcare providers, and local partners to increase awareness of available social care services * Serve as an embedded Care Navigator within designated partner organizations, as assigned, providing on-site screening, referral coordination, and navigation services * Initiate, monitor, and close referrals within designated referral management platforms * Accurately document service activities, encounters, outcomes, and time spent in accordance with program billing and reporting requirement * Perform closed-loop referral follow-up activities to confirm successful service connections and identify unresolved barriers * Conduct outreach attempts and engagement activities in accordance with program timelines and documentation standards * Educate individuals, caregivers, and community stakeholders regarding available benefits, community resources, and social care services * Coordinate with healthcare providers, managed care organizations, community-based organizations, and other stakeholders to support continuity of care * Represent the organization professionally in community settings and act as an ambassador for care navigation programs and services * Escalate complex cases, urgent social needs, safety concerns, or barriers to supervisory or clinical staff as appropriate * Maintain compliance with HIPAA, confidentiality requirements, and all applicable federal, state, and program regulations * Meet productivity, quality, timeliness, documentation, and engagement standards established by the organization and program requirements * Participate in ongoing training, workflow development, community engagement initiatives, and quality improvement activities * Support reassessment, renewal, and recertification activities as required by program guidelines ### Required Skills and Experience * Minimum of 2 years’ experience in healthcare, social services, behavioral health, community outreach, case management, care coordination, human services, or a related field * Experience engaging individuals from diverse communities and backgrounds with empathy, professionalism, and cultural humility * Ability to build rapport quickly in both community-based and telephonic settings * Experience conducting direct client interactions in-person, telephonically, or through community outreach activities * Strong verbal, written, and interpersonal communication skills * Ability to present information effectively to individuals, families, community partners, and stakeholders * Strong organizational skills with the ability to manage multiple priorities, locations, and deadlines simultaneously * Ability to maintain accurate and detailed documentation in compliance with regulatory and organizational requirements * Proficiency with Microsoft Office applications and technology platforms used for documentation and referral management * Ability to work independently, exercise sound judgment, and adapt to changing community and program needs * Valid driver’s license, reliable transportation, and ability to travel regularly throughout assigned service areas * Ability to routinely use laptops, smartphones, and other mobile technology while working remotely and in the field ### Preferred Skills and Experience * Training or certification in Trauma-Informed Care, Motivational Interviewing, Crisis Intervention, and/or De-escalation Techniques * Experience working within New York Medicaid, Social Care Network (SCN), Managed Care, 1115 Waiver, or Health Equity initiatives * Experience providing care navigation, care management, community health worker services, outreach, health coaching, benefits navigation, or case management * Experience conducting community outreach, tabling events, health fairs, enrollment events, or grassroots engagement activities * Experience working with individuals experiencing food insecurity, housing instability, behavioral health conditions, substance use disorders, transportation barriers, justice involvement, or other social determinants of health * Bilingual proficiency preferred, particularly Spanish, Mandarin, Cantonese, Russian, Bengali, Haitian Creole, Arabic, or other languages commonly spoken in New York communities * Established knowledge of community resources and service networks within New York State ### Physical Requirements * Repetitive motions that include the wrists, hands and/or fingers * Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods * Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus ### Compensation ### Additional Information Company Overview Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom’s Meals complies with all applicable federal and state non-discrimination laws. Qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, or veteran status. Show more [Apply now >](https://jobicy.com/jobs/161055-care-navigator-community-based-field-navigation-new-york.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires managing sensitive client needs across multiple settings while meeting documentation, quality, timeliness, and program-compliance standards. Navigators must independently prioritize field activity and referrals while coordinating with diverse stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Market rate$25.50US market range (per hour)$22–$300$33 AI insightThe hourly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer explicitly lists an hourly base-pay range of $25–$26 USD per hour, with a midpoint of $25.50 per hour. Estimated US market pay for comparable community care-navigation roles is approximately $22–$30 per hour. ## Core skills Skills and capabilities most closely associated with this opportunity. [Care navigation](https://jobicy.com/jobs?search_keywords=Care%20navigation.md)[Medicaid navigation](https://jobicy.com/jobs?search_keywords=Medicaid%20navigation.md)[Social determinants of health](https://jobicy.com/jobs?search_keywords=Social%20determinants%20of%20health.md)[Community outreach](https://jobicy.com/jobs?search_keywords=Community%20outreach.md)[Case management](https://jobicy.com/jobs?search_keywords=Case%20management.md)[Referral coordination](https://jobicy.com/jobs?search_keywords=Referral%20coordination.md)[Closed-loop referrals](https://jobicy.com/jobs?search_keywords=Closed-loop%20referrals.md)[Eligibility assessments](https://jobicy.com/jobs?search_keywords=Eligibility%20assessments.md)[HIPAA compliance](https://jobicy.com/jobs?search_keywords=HIPAA%20compliance.md)[Trauma-informed care](https://jobicy.com/jobs?search_keywords=Trauma-informed%20care.md)[Care coordination](https://jobicy.com/jobs?search_keywords=Care%20coordination.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Stakeholder engagement](https://jobicy.com/jobs?search_keywords=Stakeholder%20engagement.md)[Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft%20Office.md)[Motivational interviewing](https://jobicy.com/jobs?search_keywords=Motivational%20interviewing.md) Sample interview questionsHow do you build trust with a person who is hesitant to discuss housing, food, or other social needs?I begin by explaining my role, confidentiality boundaries, and the purpose of the conversation in plain language. I use active listening, ask permission before exploring sensitive topics, and focus on the person’s priorities rather than making assumptions. I then offer practical options and allow the individual to choose the next step. Describe how you would manage a referral from initial screening through closure. I would complete the screening and eligibility documentation, discuss available options with the member, and submit the referral through the designated platform. I would document all outreach and coordination activity, monitor the referral status, and follow up with both the member and provider as appropriate. I would close the loop only after confirming the service connection or documenting unresolved barriers and escalation steps. How would you prioritize several urgent referrals, community events, and required follow-up tasks in one week? I would first identify time-sensitive safety, eligibility, and program-deadline requirements. I would organize work using the referral platform and calendar, group field visits geographically where possible, and maintain clear documentation after each interaction. If competing priorities could affect service quality or timelines, I would promptly communicate with my manager and seek support. What would you do if a client disclosed an urgent safety concern during an outreach interaction? I would remain calm, listen respectfully, and assess the immediate level of risk within my role and established protocols. I would follow escalation procedures, involve the appropriate supervisory or clinical staff, and connect the individual with emergency or crisis resources when needed. I would document the interaction factually and protect confidentiality. How do you work effectively with community-based organizations and healthcare partners? I build relationships through reliable communication, respect for each organization’s role, and a clear understanding of available services and referral processes. I share only appropriate information, follow privacy requirements, and address barriers collaboratively. Consistent follow-up and professional representation help partners view the navigator as a trusted resource. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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