[All remote jobs](https://jobicy.com/jobs.md)[![Mom’s Meals logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/53e2e8904f6a-221.webp)](https://jobicy.com/company/moms-meals.md)[Mom’s Meals](https://jobicy.com/company/moms-meals.md) # Customer Success Manager AI Summary Customer Success Manager will own long-term client relationships and serve as the primary contact throughout the customer lifecycle. The role focuses on customer satisfaction, retention, health monitoring, escalations, and successful implementation of additional services. It requires close cross-functional coordination with sales, operations, implementation, and support teams to resolve client issues and improve processes. The successful candidate will maintain CRM records, report on account risks and opportunities, and provide strategic guidance to enterprise or high-value clients.[Apply for this job](#job-application)[View company](https://jobicy.com/company/moms-meals.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 102k–119k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished10 Nov 2026Apply before10 Dec 2026Listing views50Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the company’s products and services. The CSM serves as a trusted advisor and primary point of contact for assigned customers throughout the customer lifecycle. This role requires strong communication skills, strategic thinking, problem-solving abilities, and a customer-first mindset. Salary range: $102,000-119,000 plus 10% bonus Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation. Benefits Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it. Benefits include: -PTO, holiday pay and holiday of choice -401(k) match -Life insurance -Short-term disability -Health, dental and vision insurance -Maternity/paternity leave -Health savings account (HSA) -Flex spending accounts (FSA) – health and dependent ### Position Responsibilities may include, but not limited to * Build and maintain strong, long-term relationships with customers * Serve as a primary point of contact for assigned accounts * Conduct operational check-ins, business process reviews, and drive escalated issues to resolution * Develop a deep understanding of customer goals, challenges, and operational needs * Monitor customer health metrics and proactively address risks * Identify opportunities to improve customer satisfaction and retention * Reduce customer churn through proactive engagement and issue resolution * Manage implementation of new and incremental services for aligned clients * Ensure smooth transitions to ongoing support teams * Help customers understand best practices and operational workflows * Act as an escalation point for customer concerns and service issues * Collaborate with internal departments to resolve customer challenges quickly and effectively (i.e. analyze issues, identify root cause, work across teams, provide hands-on-keyboard support as needed, and consult/manage relationship with clients throughout the resolution process) * Advocate internally for customer needs and process improvements * Maintain accurate customer records and engagement activity within CRM systems * Track and report on customer success metrics, risks, and opportunities * Prepare customer status updates and executive summaries as needed * Occasional travel may be required for customer meetings or company events ### Required Skills and Experience * Bachelor’s degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred * 3+ years’ experience in customer success, account management, client services, or related roles * Strong relationship-building, communication, and presentation skills * Excellent organizational and project management abilities * Ability to manage multiple priorities in a fast-paced environment * Experience using CRM platforms such as Salesforce, HubSpot, or similar systems * Strong problem-solving, systems process, business process, and conflict-resolution skills * Strong skills in strategic thinking, adaptability and resilience * Data-driven decision making ability ### Preferred Skills and Experience * Experience in healthcare, technology, or service-based industries * Experience supporting enterprise or high-value clients * Knowledge of customer success KPIs and retention strategies * Experience working cross-functionally with sales, operations, and implementation teams ### Physical Requirements * Repetitive motions that include the wrists, hands and/or fingers * Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods * Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus ### Compensation ### Additional Information Company Overview Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom’s Meals complies with all applicable federal and state non-discrimination laws. Qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, or veteran status. Show more [Apply now >](https://jobicy.com/jobs/161059-customer-success-manager-44.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightРабота требует одновременно управлять несколькими клиентскими приоритетами, сложными эскалациями и показателями удержания. Сложность повышают межфункциональная координация, анализ первопричин и необходимость самостоятельно предотвращать риски оттока. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$110,500US market range (per year)$95k–$125k0$137.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. Работодатель указывает базовую зарплату $102,000–$119,000 USD в год; период определён как годовой по уровню оплаты и контексту full-time роли в США. Оценочный рыночный диапазон для Customer Success Manager в США составляет $95,000–$125,000 USD в год и не включает бонусы. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success management](https://jobicy.com/jobs?search_keywords=Customer%20success%20management.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Client relationship management](https://jobicy.com/jobs?search_keywords=Client%20relationship%20management.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Customer health monitoring](https://jobicy.com/jobs?search_keywords=Customer%20health%20monitoring.md)[Escalation management](https://jobicy.com/jobs?search_keywords=Escalation%20management.md)[CRM systems](https://jobicy.com/jobs?search_keywords=CRM%20systems.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Business process analysis](https://jobicy.com/jobs?search_keywords=Business%20process%20analysis.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Data-driven decision making](https://jobicy.com/jobs?search_keywords=Data-driven%20decision%20making.md)[Executive communication](https://jobicy.com/jobs?search_keywords=Executive%20communication.md)[Conflict resolution](https://jobicy.com/jobs?search_keywords=Conflict%20resolution.md) Sample interview questionsHow do you identify and mitigate churn risk within an assigned customer portfolio?I combine quantitative health indicators such as usage, support trends, renewal timing, and engagement with qualitative feedback from stakeholder conversations. When risk appears, I document the underlying issue, align internal owners to an action plan, communicate milestones to the customer, and measure whether the plan improves adoption and sentiment. Describe how you would handle an escalated operational issue for an important client. I would first confirm the impact, scope, and immediate customer need, then establish a clear owner and response cadence. I would coordinate the relevant operational and technical teams to identify root cause, provide the client with transparent updates, and complete a post-resolution review to prevent recurrence. What metrics would you use to evaluate customer success? I would track retention and renewal rates, churn, product or service adoption, customer-health scores, time to value, support escalation patterns, satisfaction feedback, and expansion opportunities. The exact metrics should be tied to the client's desired outcomes and the company's service model. How do you balance proactive account management with urgent customer requests? I use a structured prioritization process based on customer impact, urgency, contractual or operational risk, and strategic importance. I reserve time for recurring health reviews and proactive outreach while clearly communicating timelines and ownership for urgent matters. How have you used a CRM to improve account outcomes? I use the CRM as a shared source of truth for stakeholder maps, engagement history, risks, action plans, renewal milestones, and outcomes. Clean, consistent records allow me to spot patterns across accounts, coordinate internal teams effectively, and create more accurate executive status updates. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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