[All remote jobs](https://jobicy.com/jobs.md)[![Smartsheet logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/8b6103bd-221.jpg)](https://jobicy.com/company/smartsheet.md)[Smartsheet](https://jobicy.com/company/smartsheet.md) # Sr. Technical Program Manager (Remote Eligible in Bulgaria) AI Summary Smartsheet is seeking a Senior Technical Program Manager to coordinate end-to-end AI customer experiences across product, design, engineering, research, and analytics teams. The role focuses on journey continuity, shared interaction standards, dependency management, and resolving cross-functional decisions. The successful candidate will define experience-quality metrics, establish reporting, and convert customer evidence into prioritized improvements. This Bulgaria-based remote position requires strong written communication, stakeholder leadership without direct authority, and practical knowledge of AI-agent interaction patterns.[Apply for this job](#job-application)[View company](https://jobicy.com/company/smartsheet.md)ShareRemote from[Bulgaria](https://jobicy.com/job-region/bulgaria.md)SalaryUndisclosedDepartment[Project & Program Management](https://jobicy.com/categories/project-management.md)EmploymentFull TimeExperienceDirectorPublished10 Nov 2026Apply before10 Dec 2026Listing views27Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. For over 20 years, [Smartsheet](https://jobicy.com/company/smartsheet.md) has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. As the Technical Program Manager for AI Experiences, you’ll partner with product, design, and engineering teams building native AI experiences and agents so that customers meet one connected product, not a collection of separate features. You’ll map the journeys customers take across AI features, align teams on how those journeys should feel and behave, and make experience quality visible to design and product leadership through metrics and reporting. You will work remotely from Bulgaria and will be reporting to the Manager, Technical Program and Operations. You Will: * Drive experience continuity. Maintain a view of the end-to-end customer journeys that cross multiple AI features, such as starting a task with one agent and finishing it in another. Name a single accountable owner for each journey, set decision dates, and overlay team roadmaps without replacing them. * Establish experience standards. Work with product and design to set shared interaction patterns and behaviors: how handoffs are presented, what context carries over, how agents identify themselves, how permissions are explained, and how errors are handled and recovered from. Publish them as guidance teams can apply. * Center decisions on user value. Frame trade-offs in terms of customer outcomes. Review upcoming features against the agreed journeys, and raise gaps and inconsistencies before release. * Drive cross-team decisions to closure. Sequence product, UX, research, engineering inputs, and run working sessions with named owners and dated action items. * Report on an experience scorecard. Define metrics that capture task completion across features, drop-off at handoffs, consistency results, customer trust and satisfaction, and time to value. You’ll set baselines and targets, secure instrumentation with analytics and research partners, and bring the results into reporting. * Reduce fragmentation. Identify places where similar tasks behave or read differently across features, and drive alignment plans that you track across teams. * Bring customer evidence into planning. Work with UXR, support, and customer success to turn feedback and usage data into a prioritized list of continuity issues. * Partner with the platform program. Translate journey requirements into component needs with the TPM, AI Platform. Agree on a shared view of sequencing and dependencies, and avoid duplicating each other’s work. * Communicate clearly. Write decision-first and outcome-first updates tailored to leaders and project stakeholders You Have: * 2-4 years of program or product management experience on cross-functional programs that span product, design, and engineering teams across multiple timezones. * Experience working closely with UX and design, and using research and customer feedback to shape decisions. You can read a user journey and spot where it breaks. * Working knowledge of AI agent experiences as customers see them: conversational interfaces, agent handoff, context and memory, transparency, trust, and error recovery. * Experience defining experience or product-quality metrics: baselines, targets, instrumentation, and adoption or satisfaction measures. * Proven ability to lead without authority across product, UX, engineering, and research. * Strong planning discipline: dependency mapping, risk tracking, and capacity awareness. * Excellent written communication, especially decision memos and executive reporting. * Legal eligibility to work in Bulgaria on an ongoing basis. * Fluency in English is required. Nice to have: * Experience with design systems or pattern libraries across many teams. * Familiarity with journey mapping, service blueprints, and usability testing. * Familiarity with responsible AI for users – i.e., disclosure, consent, and explainability. * Experience with Jira, Confluence, Figma, and work-management tools at scale. Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/161062-sr-technical-program-manager-remote-eligible-in-bulgaria.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires aligning multiple teams around complex AI experience journeys while managing dependencies, quality metrics, and competing priorities. Success depends on influencing senior stakeholders without direct authority and translating ambiguous customer needs into executable decisions. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$105,000US market range (per year)$85k–$125k0$137.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary figures were disclosed. The annual amounts are AI-generated USD estimates for a senior technical program management role focused on AI product experiences; the yearly period is inferred from the full-time professional role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical program management](https://jobicy.com/jobs?search_keywords=Technical%20program%20management.md)[Cross-functional leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20leadership.md)[AI agent experiences](https://jobicy.com/jobs?search_keywords=AI%20agent%20experiences.md)[Customer journey mapping](https://jobicy.com/jobs?search_keywords=Customer%20journey%20mapping.md)[Product operations](https://jobicy.com/jobs?search_keywords=Product%20operations.md)[UX collaboration](https://jobicy.com/jobs?search_keywords=UX%20collaboration.md)[Experience metrics](https://jobicy.com/jobs?search_keywords=Experience%20metrics.md)[Analytics instrumentation](https://jobicy.com/jobs?search_keywords=Analytics%20instrumentation.md)[Dependency mapping](https://jobicy.com/jobs?search_keywords=Dependency%20mapping.md)[Risk management](https://jobicy.com/jobs?search_keywords=Risk%20management.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Executive reporting](https://jobicy.com/jobs?search_keywords=Executive%20reporting.md)[Jira](https://jobicy.com/jobs?search_keywords=Jira.md)[Confluence](https://jobicy.com/jobs?search_keywords=Confluence.md)[Figma](https://jobicy.com/jobs?search_keywords=Figma.md) Sample interview questionsHow would you create alignment around an end-to-end AI customer journey that spans several product teams?I would map the journey, identify handoffs and failure points, assign a directly accountable owner for each journey segment, and establish decision dates. I would use a shared roadmap view to expose dependencies while preserving each team's delivery ownership. Which metrics would you use to assess the quality of an AI-agent experience? I would combine task-completion rate, handoff drop-off, time to value, error-recovery success, adoption, customer satisfaction, and trust indicators. I would establish baselines first, then set targets and ensure the required product instrumentation is in place. Describe how you lead a decision when product, design, and engineering stakeholders disagree. I frame the decision around the intended customer outcome, relevant evidence, delivery constraints, and explicit trade-offs. I facilitate a focused working session, document options and the decision owner, then publish the decision and follow-up actions with dates. How would you detect and reduce fragmentation across AI features? I would review comparable journeys and interaction patterns across features, using customer feedback, usability research, and product data to identify inconsistencies. I would prioritize issues by customer impact, define alignment plans with owners, and track progress through a shared scorecard. What makes written program communication effective for senior leaders? Effective updates lead with the decision, outcome, risk, or requested action rather than process detail. They provide concise evidence, clarify ownership and timing, and make trade-offs visible so leaders can respond quickly. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. 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