[All remote jobs](https://jobicy.com/jobs.md)[![Plaid logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/79f565024821-221.webp)](https://jobicy.com/company/plaid.md)[Plaid](https://jobicy.com/company/plaid.md) # Technical Support Engineer AI Summary Plaid is seeking a Technical Support Engineer to investigate integration issues and guide customers from initial symptoms through resolution. The role combines customer-facing Zendesk support with technical troubleshooting involving REST APIs, SQL, HTML, CSS, and JavaScript or Python. The engineer will handle more than 10 tickets per day, escalate complex cases to Engineering or Partnership teams, and improve support tooling and processes. Success requires strong written communication, empathy, independent prioritization, and effective cross-functional collaboration. This is a full-time remote role associated with the United Kingdom.[Apply for this job](#job-application)[View company](https://jobicy.com/company/plaid.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished10 Nov 2026Apply before10 Dec 2026Listing views41Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. [Plaid](https://jobicy.com/company/plaid.md) powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. The Customer Support Team helps customers improve their experience using Plaid Products through collaborative issue resolution. We are: * Customer-obsessed * Problem Solvers * Technically Savvy * Collaborative Today, Plaid Support ensures our customers’ applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected. We investigate the root cause of integration issues, quantify their scope and impact, and when we can’t fix them ourselves, we work with our Go-to-Market, Engineering, and Product teams to reach a solution. As we continue to grow, we’re looking for Technical Support Engineers (TSEs) to join the team to help us balance the needs of customers, users and internal stakeholders, while navigating critical technical issues. In this role, you will manage issues from their first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process. People who succeed in this role tend to be empathetic, collaborative, technically minded, and most importantly – customer-centric. They have an interest in learning more about financial services, and are excited to help customers resolve complex issues. TSEs become embedded within engineering teams at Plaid, and we have a high technical bar to ensure that we all speak the same language. Our Support team sets aggressive goals to meet the standards our customers expect, and we collaborate cross-functionally with our Engineering, Product, Financial Access, and Go-to-Market teams in order to achieve these goals. Responsibilities: * Interface with customers via Zendesk tickets * Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution * Work on projects with other TSE’s to improve internal and external processes * Respond to 10+ customer tickets per day, meeting quality standards * Contribute to brainstorming and project execution (tooling, documentation, process improvements) * Assist GTM teams with customer escalations * Collaborate with EPD teams on issue resolution Qualifications: * 2+ years of experience in a customer-facing role * 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python) * Knowledge of ticketing systems and tools (e.g. Zendesk, Linear), and data visualizations (e.g. Databricks) * Preferred: 6+ months of experience supporting technical projects and/or process improvement * Genuine interest and passion for Support * Commitment to providing a world-class customer experience * Strong written and verbal communication * Self-starter mentality and ability to work independently * Effective time management and ability to balance multiple priorities Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn’t fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice [here](https://plaid.com/legal/#candidate-privacy-notice). Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Show more [Apply now >](https://jobicy.com/jobs/161066-technical-support-engineer-7.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires practical troubleshooting across APIs, SQL, web technologies, and internal systems while managing a consistent ticket volume. Technical depth is intermediate, but ownership of escalations and communication with multiple stakeholders raises the complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$80,000US market range (per year)$65k–$100k0$110.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base-pay range is disclosed. The annual figures are AI estimates in USD for a Technical Support Engineer role with API and SQL troubleshooting responsibilities; yearly cadence is inferred from the full-time professional role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical support](https://jobicy.com/jobs?search_keywords=Technical%20support.md)[Customer issue resolution](https://jobicy.com/jobs?search_keywords=Customer%20issue%20resolution.md)[REST APIs](https://jobicy.com/jobs?search_keywords=REST%20APIs.md)[SQL](https://jobicy.com/jobs?search_keywords=SQL.md)[JavaScript](https://jobicy.com/jobs?search_keywords=JavaScript.md)[Python](https://jobicy.com/jobs?search_keywords=Python.md)[HTML](https://jobicy.com/jobs?search_keywords=HTML.md)[CSS](https://jobicy.com/jobs?search_keywords=CSS.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Incident escalation](https://jobicy.com/jobs?search_keywords=Incident%20escalation.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md)[Databricks](https://jobicy.com/jobs?search_keywords=Databricks.md) Sample interview questionsHow would you investigate an API integration issue reported by a customer?I would first clarify the expected and actual behavior, gather request IDs, timestamps, endpoint details, response codes, and relevant logs. I would reproduce or isolate the issue where possible, check documentation and known incidents, assess scope, and communicate clear next steps. If escalation is required, I would provide Engineering with concise evidence, impact, and reproduction details. How do you manage a high volume of support tickets while maintaining quality? I prioritize tickets by customer impact, urgency, and service-level commitments, then use structured triage and reusable diagnostic steps. I keep customers updated when investigations take time and document outcomes so recurring issues can be resolved faster. I also review patterns in ticket volume to identify opportunities for self-service content or tooling improvements. Describe how you would use SQL when troubleshooting a customer problem. I would use SQL to validate whether relevant events, requests, or records were created and to compare expected versus observed system behavior. I would apply careful filters for identifiers and time ranges, verify findings against logs or dashboards, and avoid exposing sensitive customer data. I would then summarize the evidence in language appropriate for both customers and technical stakeholders. What information should be included in an escalation to an engineering team? An effective escalation should include the customer impact, severity, affected product area, timeline, relevant identifiers, observed behavior, expected behavior, troubleshooting already completed, and reliable reproduction steps if available. I would also include screenshots, logs, API responses, or queries where appropriate. This gives Engineering enough context to begin investigation without repeating basic discovery work. How would you improve a support process after noticing the same issue repeatedly? I would quantify the issue's frequency and impact, identify where customers or agents get blocked, and propose a practical improvement such as documentation, ticket macros, monitoring, internal tooling, or a product change. I would work with the relevant teams to implement and measure the change. After rollout, I would track whether ticket volume, resolution time, and customer feedback improve. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Formlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/11/fa6560121ef7-221.webp) Formlabs Nov 10 New ### [Field Service Technician – Remote, Milan](https://jobicy.com/jobs/161084-field-service-technician-remote-milan.md) Do you want to change how the world creates? 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