[All remote jobs](https://jobicy.com/jobs.md)[![Tremendous logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/01/c2bd8be5-221.jpeg)](https://jobicy.com/company/tremendous.md)[Tremendous](https://jobicy.com/company/tremendous.md) # Senior Customer Success Manager, International AI Summary Tremendous is seeking a Senior Customer Success Manager to own onboarding, retention, implementation, and expansion for high-value international B2B clients. The role primarily supports customers in EMEA and India, while partnering closely with Sales, Solutions Engineering, Product, Support, and Operations. The successful candidate will independently manage enterprise and mid-market relationships, monitor account health, and resolve complex client needs in a remote environment. Candidates need at least four years of customer success, account management, or related experience, along with strong commercial judgment and English communication skills. Eligible remote locations are Spain, the UK, and the US East Coast.[Apply for this job](#job-application)[View company](https://jobicy.com/company/tremendous.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md), [USA](https://jobicy.com/job-region/usa.md), [Spain](https://jobicy.com/job-region/spain.md)SalaryEUR 85k–140k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished10 Nov 2026Apply before10 Dec 2026Listing views32Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. Opportunity details ## About this role. [Tremendous](https://jobicy.com/company/tremendous.md) is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We’re trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide. Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. [Check out our ratings on G2](https://www.g2.com/products/tremendous/reviews). Tremendous is profitable and growing without outside investors. We’re a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s. ### About the role We’re hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You’ll be the primary CSM for EMEA and Indian clients, with selected accounts in other Asian markets where working hours align. You’ll own those relationships from late-stage sales through implementation and ongoing growth. You’ll join our Customer Success team, with day-to-day support from your manager and the broader Success team. You’ll also work closely with the International team, joining relevant meetings and getting help with questions and escalations outside US working hours. ### What you’ll do * Lead onboarding and launch planning for high-value clients. * Own a portfolio of enterprise and mid-market relationships. * Run recurring meetings and monitor account health. * Retain business and find expansion opportunities. * Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations. * Run proactive calls during agreed working hours for clients in EMEA, India, and other assigned markets. * Improve and document our international Customer Success processes. ### What you’ll bring * 4+ years in Customer Success, Account Management, or a related role * Experience managing enterprise or high-value B2B customers * A record of leading complex onboarding and implementation work * Strong commercial judgment and communication skills * Excellent English and residence on the US East Coast, in the UK, or in Spain * A sustainable commitment to 6am–2pm ET if based in the US. In the UK or Spain, availability for normal or later local business hours with regular US team overlap; we’ll agree on the exact schedule during hiring. * The ability to manage complex client relationships independently in a remote environment * German, French, or Spanish fluency is a plus. * Experience with SaaS, fintech, APIs, or payments is also helpful. ### You’ll thrive here if you * Own outcomes without waiting for direction. * Keep complex implementations organized. * Stay calm and credible in difficult situations. * Balance customer needs with commercial judgment. * Enjoy building processes other people can use. ### What’s cool about the role * Competitive pay and equity. Base salary for this role: US: $160k to $240k. * UK: £100k – £150k * Spain: €85k – €140k * Fully remote. Work from anywhere in Spain, the UK, or EST United States. * Great culture. Read more about how we work in our [public handbook](https://handbook.tremendous.com/). Show more [Apply now >](https://jobicy.com/jobs/161069-senior-customer-success-manager-international.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, commercially accountable customer-success role involving complex implementations and high-value international accounts. It requires independent prioritization across time zones, stakeholder management, and effective handling of escalations. ## Salary analysis Estimated compensation compared with the broader EU market for similar roles. Estimated job median (per year)Market rate€112,500EU market range (per year)€85k–€150k0€165k AI insightThe employer explicitly lists a Spain base-salary range of €85,000–€140,000 per year. The estimated European market range for a senior international SaaS Customer Success Manager is €85,000–€150,000 per year; actual compensation can vary by location, account scope, and relevant fintech or enterprise-SaaS experience. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Client Onboarding](https://jobicy.com/jobs?search_keywords=Client%20Onboarding.md)[Implementation Management](https://jobicy.com/jobs?search_keywords=Implementation%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Account Health Monitoring](https://jobicy.com/jobs?search_keywords=Account%20Health%20Monitoring.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Commercial Acumen](https://jobicy.com/jobs?search_keywords=Commercial%20Acumen.md)[Process Documentation](https://jobicy.com/jobs?search_keywords=Process%20Documentation.md)[Remote Collaboration](https://jobicy.com/jobs?search_keywords=Remote%20Collaboration.md)[English Communication](https://jobicy.com/jobs?search_keywords=English%20Communication.md) Sample interview questionsHow would you approach onboarding a high-value international client with complex implementation requirements?I would begin by confirming success criteria, decision makers, technical dependencies, timelines, and risks. I would establish a documented implementation plan with clear owners and milestones, schedule purposeful check-ins, and communicate progress and blockers proactively. After launch, I would transition the client into a measurable adoption and value-realization plan. Describe how you identify expansion opportunities without compromising customer trust. I first ensure the customer is realizing value from their current use case by reviewing adoption, outcomes, and stakeholder feedback. I then identify adjacent needs that genuinely support their objectives and present a relevant, evidence-based recommendation. This keeps the conversation consultative rather than transactional. How do you manage competing requests from enterprise customers across several time zones? I prioritize according to customer impact, urgency, contractual commitments, implementation milestones, and potential business risk. I set clear response expectations, document decisions, and use asynchronous updates wherever possible. For urgent matters, I coordinate the right internal experts quickly while keeping the customer informed of ownership and next steps. Tell us about a time you handled a difficult customer escalation. I would acknowledge the issue promptly, clarify the impact and desired outcome, and take ownership of coordinating a resolution. I would establish a regular communication cadence, bring in the appropriate internal teams, and share transparent updates even when the answer is not yet final. After resolution, I would document root causes and preventive actions. What metrics would you use to assess the health of an international enterprise account? I would combine quantitative signals such as product adoption, usage trends, transaction volume, support activity, renewal timing, and engagement with qualitative inputs from executive sponsors and users. 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